Customer Services/Sales
Resume:
M. Erika Gil
Port St Lucie Fl 34986
************@*****.***
March 9th, 2012
Dear Recruiting:
I am efficient, organized, bilingual-English and Spanish, superior people person, with excellent follow through and building rapport skills. My supervisors acknowledge my overall efficiency and constantly ask that I take on new projects and tasks. I’m currently a work-at-home representative for my trustworthiness and ability to work without supervision.
My level of my eagerness to undertake new challenges and continue successful growth, along your side, will be enhanced with my ambition to succeed as much I want to breathe. You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavors.
Enclosed you will find my resume. I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience to discuss your requirements and my ability to meet them. Thank you for your time and consideration.
Sincerely and attentively,
M. Erika Gil
M. Erika Gil
Maria Erika Gil
131 SW Palm Dr. Apt 306
Port St Lucie, FL 34986
Phone #: 772-***-****
************@*****.***
Objective
To obtain a sales position with a research-driven organization committed to developing and marketing products that preserve and improve the quality of life. As well as further promote the company by using my ambitious and determined mindset skills.
Summary of Professional Experience
Liberty Medical Supply/Medco Health Solutions 7/2007-Present
Customer Service Representative II-Bilingual
-Promoted within several months of hire date to Customer Service Representative level 2-bilingual
-Place reorders for patient’s diabetic testing supplies and/or prescription medication in accordance with federal and state laws and procedures as well as answer any questions regarding their accounts.
-Work at home representative
-Help with company special sales projects, such as acquisitions and Medco Medicare -Prescription Drug Plan, to ensure that sales and customer volume is retained and/or maximized.
-Assist other company reorder departments with outbound calls to place reorders to help department meet monthly or quarterly goals.
-Use programs CIS, IMA, eSD and Avaya SoftPhone to complete proper call documentation and/or reorders or new account setups.
-Help train new employees.
Riverside National Bank, FL 2/2006-05/2007
Transaction Specialist
-Promoted within a couple months of hire date to a level 2 transaction specialist.
-Help department balance bank by ensuring that transaction were accurately keyed.
-Remote network into branch’s computer to help with any questions regarding processing work and answer telephone calls with same concern and walk thru processing work.
-Use Unisys SourceNDP equipment to process work.
-Help train new employees.
Demonstrated Skill Areas
-Self-Motivated and fast learner
-Independent worker
-Understand bank policies and procedures
-Well organized and strong attention to detail
-Outstanding customer service
-Great leader and team-player
-Strong written, verbal and listening skills
-Sales experience
-Strong computer skills
-Fluent in English and Spanish
-Key 70+ WPM
-Familiar with Medicare parts A, B, C and D
-Familiar with HIPPA
-Familiar with some pharmacology and medical terms
Current Education
Indian River State College
Associate in Arts in Humanities-in progress
Contact this candidate