Software QA Manager

SUMMARY

A results-driven, articulate and analytical Quality Assurance Manager who can think “out of the box”. Strong in design and integration of test criteria. Skilled in developing custom test and deployment schedules with user documentation of changes based on requirements specifications. Strong written and verbal communications. Interested in a challenging technical track career in an application development environment.

10+ years experience:

· Implementing software development life cycle policies and procedures

· Supporting legacy systems with testing of all cases to/from parallel systems

· Data result analysis

· Managing requirements

· Managing and supporting multiple projects

· Highly adaptable in quickly changing technical environments with very strong organizational and analytical skills

EMPLOYMENT

*Systems Tester Manager

CPI Corp. • Matthews, NC • April 2007 – December 2008

· Created test and deploy schedules as well as test criteria for each project. This includes all phases of the SDLC from working with the PM and software developers on capturing user and software requirements through final user acceptance approval and field deployment.

· Created project test criteria and data output requirements and communicated daily with system testers, project manager, and software developers.

· Debugged hardware and software for existing studio systems (Windows, DOS, and Macintosh platforms) including 25+ versions of software per release and analyzed data results from smoke testing through user acceptance testing.

· Created project specific program issues reports including description, priority, and status.

· Maintained Sarbanes-Oxley compliance change control documentation and test result archiving.

· Established project timelines and organized Personnel accordingly.

· Conducted user acceptance compliance meetings for formal user approval as well as departmental management sign off of projects.

· Wrote and administered yearly performance evaluations, wrote progress reports and participated in weekly staff meetings.

· Retrieved Lab Data from field locations for processing.

· Duplicated and deployed media for software updates.

· Technical Support liaison with tier3 level support.

· Ordered items needed for staff support, equipment maintenance and software deployment.

*Systems Tester Supervisor • Systems Tester • Technical Support Agent

PCA International • Matthews, NC • January 1997 – April 2007

· Created test and deploy schedules as well as test criteria for each project. This includes all phases of the SDLC from working with the PM and software developers on capturing user and software requirements through final user acceptance approval and field deployment.

· Created project test criteria and data output requirements and communicated daily with system testers, project manager, and software developers.

· Debugged hardware and software for existing studio systems (Windows, DOS, and Macintosh platforms) including 25+ versions of software per release and analyzed data results from smoke testing through user acceptance testing.

· Created project specific program issues reports including description, priority, and status.

· Maintained Sarbanes-Oxley compliance change control documentation and test result archiving.

· Established project timelines and organized Personnel accordingly.

· Conducted user acceptance compliance meetings for formal user approval as well as departmental management sign off of projects.

· Wrote and administered yearly performance evaluations, wrote progress reports and participated in weekly staff meetings.

· Retrieved Lab Data from field locations for processing.

· Duplicated and deployed media for software updates.

· Technical Support liaison with tier3 level support.

· Ordered items needed for staff support, equipment maintenance and software deployment.

· Provided hardware and software support to 2000+ field locations and participated in special projects.

*Technical Support Agent • Paper Processing/Inspecting Supervisor • Manufacturing Supervisor

American Studios, Inc. • Charlotte, NC • July 1995 – January 1997

· Tested new versions of software.

· Provided hardware and software support to 300+ field locations.

· Tested system cables and components returned for repair and participated in special projects.

· Kept production at high levels and made sure product was of high quality.

· Organized production by due out date.

· Met weekly production goals and organized personnel accordingly.

· Organized packaging and shipment of production materials.

· Ordered items needed for production inventory.

Maintenance Technician • Music and Duplications Editor • Film Transfer Operator

PhotoVision, Inc. • Matthews, NC • September 1991 – July 1995

· Performed preventive maintenance on VCR and editing equipment.

· Performed audio, video and AC wiring of digital equipment.

· Repaired 8mm and 16mm film projectors.

· Performed custom video editing and applied custom music tracks to videotape.

· Videotape duplication and foreign format video conversion.

· Transferred 16mm, 8mm, super 8mm and slides to videotape.

· Spliced and repaired damaged film.

* Although 4 companies are represented, 3 are a result of merger/acquisition. Actual tenure is from 09/03/1991 - 12/01/2008.

SOFTWARE SKILLS

· Operating Systems: DOS (5.0 – 6.22), Windows (3.11 – XP), Macintosh OS (7.5 – 9.0)

· Software: Microsoft Office (Word, Excel, Access, Outlook), Clientele (3.1, 7.51), Adobe PhotoShop (3.0 – 6.0), Visual Studio 6.0, RemoteWare v4.0, VNC v3.3, Ultra VNC v1.1

· Databases: Btrieve (Pervasive) and Microsoft Access 97

· Languages: Tested DOS, Windows and Macintosh applications written in C, C++, C#, FoxPro, Visual Basic, Visual FoxPro and Visual C++

EDUCATION

· Central Piedmont Community College, Charlotte, NC

- 2 quarters – Economics and Pre-calculus (4.0 GPA)

· ast Mecklenburg High School, Charlotte, NC

- Graduated June 1986

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