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Customer Service High School

fontana, CA, 92335
August 07, 2012

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Mariela De Lara



To obtain a full- time position where I can utilize my skills and provide the best customer service and be an asset to any facility.


2006_ High School Diploma, Bloomington High School, Bloomington, Ca

Graduation Date: June 16, 2006

2008 Phlebotomist CPT 1: Mission Career College, Riverside, Ca

Graduation Date: November, 2008

October 20, 2008 to November 14, 2008

Phlebotomy Externship, Neighborhood Health Care, Temecula, Ca

Completed 108.5 hours

2010 _ General Education, Chaffey College, Rancho Cucamonga, Ca

Graduation Date: Still attending

2011_General Education, San Bernardino Valley College, San Bernardino Ca.

Graduation Date: Still attending


Typing 47 wpm able to receive payments, any transactions

Office Procedures Bilingual (Spanish)

Scheduling Appointments Answer multiple phone lines

Ms word Able to sale any type of product to customers

Ms. Excel Customer Oriented

Ms PowerPoint Goal oriented

Filing Great team player

Excel Data Entry

Outlook Powerpoint

Multi-task Team player

Responsible Phone etiquette

Process phone orders invoice preparation

Return Authorization processing OMS system

Great people skills UPS shipping labeling

Check inventory

Process PO’s /invoices

Relevant Experience

Nov, 2011 to July,2012

Mega Cap Inc

Customer service.

Answer multiple phone lines, take orders over the phone, check inventory, prepare UPS labels, complete invoices, fax invoices, data entry, email clients, filing

Nov, 2009 to Oct,2011

DeLara & Son Transportation, Bloomington, Ca

Office Assistant / Receptionist

Answer phone calls, invoice preparation, email clients, scan paper work, fax paper work, file paper work, dispatcher, handle bill of ladings, collect payments

Sept 2010- May 2011

Advantage Sales and Marketing, Irvine. Ca

Event specialist/Marketing /Sam’s Club

Demo food to customers at Sam’s club

July, 2007 to Nov, 2009

Sam’s Club, Ontario, Ca

Customer Service

Cash transactions, cash payments, credit card payments, returns, filing, answer multiple phone lines, process credit card or new membership application, fax paper work, sale memberships to customers, sales

References Available:

Vanessa Mena: 951-***-****

Gloria Melgoza : 951-***-****

Peggy Lemay: 909-***-****

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