Customer Service Design

Michael A. Wilder

**** *********** ***** * Capitol Heights, MD 20743

301-***-**** (H) * 240-***-**** (C)

*********@*****.***

PROFESSIONAL STRENGTHS

• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Publisher

• Ability to use Email, Research Database, and Internet Applications

• Ability to answer phones and arrange appointments

• Organize and maintain paper and electronic files

• Excellent Data entry skills

• Skillful in spelling, grammar, and proofreading

• Detail oriented and multi-task in fast-paced working environments

• Excellent interpersonal, written, verbal, and presentation communication skills

• Assist with preparation of proposals and presentations to prospective and existing partners

• Provide administrative support to prepare miscellaneous letters, proposals, reports and other documents as needed

• General photocopying, filing, and faxing

• Ability to accomplish tasks in a timely and orderly fashion

• Strong organizational and planning skills

• Willing to learn new skills and abilities

• Ability to follow instructions

• Outstanding customer service skills

• Maintain filing system for resumes and job applications

EDUCATION

Bachelors of Arts Degree in Fine Arts with a concentration in Graphic Design

Bowie State University, Bowie, Maryland 2010

Relative courses include: Oral Communications, Office Technology, and Word Processing

ACCOMPLISHMENTS

3rd Place Award in Graphic Design for Spring 2009 Juried Student Art Exhibition

Dean’s List 2007- 2009

First Baptist Church of Glenarden, Art Ministry Volunteer of the Year 2010

WORK HISTORY

Burger King 2006 – 2008

Cashier

• Operation of cash register and maintaining a balanced drawer

• Responsible for processing credit card charges

• Assistance with customers in purchasing decisions

• In charge of replenishing soda and ice dispensers

Michael A. Wilder – AMind2Design 2008 – Present

Freelance Graphic Designer (Capital Heights, MD)

Plan, analyze, and create visual solutions to brand, communicate, promote and advertise new and existing businesses. Design business cards, posters, letterhead, brochures, banners, programs, catalogs, typography, and host of other graphic art. Develop the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications. Produce promotional displays, packaging, and marketing brochures for products and services, design distinctive logos for products and businesses, and develop signs and signage.

Dr. Randall J. Craig 2009

Volunteer Graphic Designer

Designed the brochure and posters to promote Dr. Randall J. Craig’s sculptor exhibition. Design of brochure and posters promoted and invited students, faculty, and artists to Dr. Craig’s sculptor art exhibition. The designs consisted of photography of the artist’s artworks, artist’s biography, and list of the presented works. Brochure resulted in a high volume of calls to obtain additional information about sculptor exhibition.

Three Keys Music 2009

Graphic Design Intern (Silver Spring, MD)

Worked under the supervision of Gift Caternor, Artist and Repertoire. Discussing the needs of Three Keys Music productions. Designing promotional materials to advertise music albums and events. Creation of posters, banners, and catalog designs for Marcus Johnson. Met submission revision deadlines as requested.

Bowie State University, Department of Public Relations & Marketing 2009

Graphic Design Intern (Bowie, MD)

Worked under the supervision of Yolanda Dandridge, Graphic Designer. Discussing requirements and deadlines for graphic designs. Designing promotional materials to promote and market academic programs. Creation of brochures, banners, posters and event programs for college’s academic programs. Met submission revision deadlines as requested. Handled print production of promotional materials.

Chick-Fil-A 2011

Kitchen Specialist

• Operation of breading and flouring station for chicken products

• Operation of cooking equipment in order to prepare chicken products (Filets, Strips, Nuggets, etc)

• Responsible for keeping work station clean and presentable

• In charge of cleaning cooking equipment when necessary

• In charge of cooking fries

• Responsible for training newly hired members to perform in the kitchen

• Responsible for keeping kitchen equipment and work stations clean and presentable

• Due to diligence and professionalism on duty, pay rate increased by 9%

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