Manager Customer Service

BRENDA WILLIAMS

*** ****** *****

Alachua,Fl ****5

Home: 386-***-**** Cell: 757-***-****

Email: ***********@*****.***

Objective: To obtain fulltime employment as a manager/assistant manager in a high-volume retail industry, utilizing my professional business savvy and manager skills acquired from previous employment with opportunity for advancement.

Skills:

* 14+ years experience in retail sales business

* 8+ years of supervisory experience

* Knowledgeable of inventory management and merchandising practices

* Ability to interpret and apply health regulation, safety dexterity rules, procedures/operating/maintenance instructions manual

* Outstanding organizational skills with attention to detail

* Knowledgeable with bookkeeping (AP/AR) and able to perform cash register functions to generate daily reports, and good typing skills

* Set high standards in meeting deadlines

* Excellent track record in promoting team work, great interpersonal customer service skills and professional telephone etiquette

* Experienced in conflict resolution in the workplace and with irate customers

Work Experience:

1998 2006 Anderson Austin News, Bowling Green, Ky

1993 2002 Mary Kay Cosmetic, Elizabethtown, KY

Title Beauty Consultant Manager

1997 1998 Coca Cola Elizabethtown, Ky.

Chief of Merchandising and Vending Sales

1996 1997 Interim Health Care, Elizabethtown, KY

Title Transport Technician

1991 – 1995 Les Pinkham Budget Rent-A-Car, Radcliff, KY

Title Rental Clerk

Education:

Passed CNA state test in Gainesville FL 32606

Elizabethtown Community and Technical College, Elizabethtown, KY

Certificate: Introduction to Computers (21 hours)

Ashworth High School Norcross GA

References Available upon request

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