Food and Beverage Manager
Resume:
DOINA PANAITESCU
Arlington Heights, IL 60004
********@*****.***
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SUMMARY OF QUALIFICIATIONS
I have been employed by Hyatt Hotels & Resorts for over six years. My strengths are in relationship building, customer satisfaction, increasing revenues, and day to day operational duties.
EXPERIENCE
2005 – Aug 2009 Hyatt Hotels, Rosemont, IL
Food & Beverage Manager
• Responsible for managing $4.5 million annually in Food & Beverage
• Oversight of Food and Beverage Outlets, Banquets and Convention Services Department including staffing, costing, menu creation, implementation of standard operating procedures
• Manage, train and mentor associates and Food & Beverage management
• Daily and monthly analysis of financial results. Responsible for scheduling and payroll for entire Food & Beverage division, including Banquets, Convention Services, Restaurant, In Room Dining and CoffeeShop
• Responsible for purchasing and cost control for the Food & Beverage division
• Responsible for execution of banquet functions such as weddings, parties, meetings and conferences
2004- 2005 Hyatt Regency Chicago, Chicago, IL
Food and Beverage Supervisor, All Seasons Cafe
• Responsible for oversight of multi-million dollar full service restaurant and In Room Dining operation
• Responsible with scheduling and payroll for 35 employees
• Performed operational activities such as inventory control, sanitation, planning, maintaining stock, and ensuring service quality
• Assisted in the review of comment cards and guest satisfaction results
2004-2005 Stewarding Supervisor
• Supervise and coach 86 employees
• Keep an accurate inventory of all Food and Beverage assets including china, silverware, glassware and service ware
• Assist Banquets department in handling up to 3000 people functions
• Maintain internal relationships with six departments within the hotel operation
• Maintain sanitation standards and assist banquet stewards on the floor during peak meal periods
2003-2003 Courtyard by Marriott, Columbia, SC
Management Intern
• Work directly with department heads from Housekeeping,/Laundry, Restaurant and Front Desk to ensure and maintain operational and service standards prescribed by Marriott.
• Worked in all positions as part of a rotation involving all the hotel departments including Housekeeping/Laundry, Restaurant and Front Desk
2002-2003 University of South Carolina, Columbia, SC
Graduate Assistant, Assistant to the Director of McCutchen House Restaurant
• Responsible with scheduling and maintaining restaurant bookkeeping
• Assisting in coordinating the communication between kitchen and dining room
• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures
• Interact with guests to obtain feedback on product quality and service levels
• Prepare the new releases for the School of H.R.T.M.
1998-2002 Mobifon SA, Bucharest, Romania
Accounts Receivable Officer
• Received, allocated and posted in the system the payments for each account
• Billing inquiries: - solve any bill related issue raised by the customers
EDUCATION
2002-2003 University of South Carolina, Columbia, SC
Master in Hotel, Restaurant, Tourism Management, MBA
2001-2002 University of Bucharest, Bucharest, Romania
Master in Public Relations, MA
1998-2002 Academy of Economic Studies, Bucharest, Romania
Bachelor of Science in Economics
AWARDS
Hyatt Rosemont, Rosemont, IL
• Manager of the Quarter, 1st Quarter 2007
Hyatt Rosemont, Rosemont, IL
• Manager of the Quarter, 4th Quarter 2005
Hyatt Regency Milwaukee, Milwaukee, WI
• Great service during 2006 US Bank Championship
Lowman’s Home, Food festival, Columbia, SC
• The Jazziest Flare Award, 2003
ACTIVITIES
Hyatt Rosemont, Rosemont, IL
• Member of Safety Committee
• Member of Green Team
Department of Public Health, IL
• Certified in Food Service Sanitation
Mobifon Sa, Bucharest, Romania
• Certified on “Achieving Extraordinary Customer Service”
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