Computer Technician/Analyst

Craig M. Cihlar

**** ****** ** *********, ** ****5 706-***-****

*******@*******.***

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Feb 2008 to Aug 2011 Crosslink Consulting LLC Augusta GA

Computer Network Consultant/Computer Technician

• Responsible for all aspects relating to IT computer Installation, hardware, software, server and domain/peer to peer networking solutions for 30 or more major businesses in and out of the CSRA.

• Consult and implement solutions with business clients on there computer hardware, software and network needs as well as their future requirements.

• Responsible for installation, support and maintenance of over 700 networked computers and servers to include specialized specific industry software in both client and server side applications.

• Strong working knowledge with many different types and variety of hardware equipment like: Sonic Wall, Netopia, Linksys, Dlink, Dell managed switches, Fiber Converters, Cisco, Netgear and a host of others.

• Extremely versed in both onsite and remote troubleshooting of any Microsoft operating system to date to include Windows 7 along with troubleshooting/identifying and removal of malware, viruses and any other data infectious software problems as they occur.

Jul 2005 - Dec 2007 AIT - Augusta Information Technologies Augusta GA

PC Desktop/Network Computer Technician

• Responsible for all computer diagnostics/documentation of hardware at component level and replace as needed.

• Analyze and repair software problems and associated fixes and updates to include reinstallation of any specific software.

• Computer software repair of all operating systems plus data re-integration.

• Complete onsite installation, configuration and end user setup of Cisco 1200 series wireless devices.

• Business premise network CAT5/3 wiring with one business of over 600 CAT5 lines to include the installation of network routers, patch panels, switches and associated network devices.

Jan 2003 - Jun 2005 Net Web Consulting Augusta GA

PC Desktop/Network Computer Technician

• On site/remote Desktop Support Client and Server side applications, patches, security updates, bug fixes and driver updates that become available daily

• Over 200 ADSL, IDSL and SDL circuit installations thru Newedge Networks (Contractual)

• Premise wiring Network CAT5/3 plus hardware setup, configuration and installation

• Network WAN/LAN troubleshooting with component level replacement and reintegration

• Exposure and knowledge to a broad array of IT related technologies both wired and wireless

• Computer maintenance and cleaning, Backup solutions, virus protection and router/firewall security

Sept 2001 – Dec 2002 Charter Communications Ft. Gordon, GA

Data Technician I

• Service and Installation of Charter Pipeline Cable Modems with an outstanding track record of customer satisfaction

• Strong knowledge of Operating Systems and TCP/IP and associated protocols.

• Responsible for all WAN/LAN networking related issues via Pipeline with associated Head end equipment and 16 Chartercom Windows 2000 workstations locally.

• Analyzing, troubleshooting and maintaining virtually all aspects of Charter Pipeline Residential Services within the Ft. Gordon System to include a 3000-customer base Cisco LOS wireless environment.

• Strong knowledge in signal downstream modulation and upstream demodulation transmission protocol paths, TDMA, TDM, FDM, PCM, in both analog and digital form.

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Mar 2000 – Jun 2001 Trull’s Cable Service Grovetown, GA

Cable Modem Technician/Installer Contractor

• The only Sub Contractor within FT. Gordon System for Charter Pipeline Cable Modem Installations under

High Speed Access Corp (HSA) with over 900 Modem Installs.

• Setup, Installed and serviced all residential cable modems for Charter Communications.

• Responsible for troubleshooting all residential customer equipment pertaining to Pipeline Service.

• Responsible for answering any and all computer related issues and problems.

1998–1999 Knology Cable Co. Augusta, GA

Cable Modem Technician/Installer Contractor

• Setup and Installation of residential and commercial cable modem subscribers.

• Extremely strong abilities to troubleshooting computer problems associated to the TCP/IP protocol.

1992–1998 Prather Contracting & CTIS Augusta, GA

Wire CATV/Phone Communication Installations Contractor

• Sub contractor for Jones Intercable for TV, Digital platforms and phone installations

• Maintained quality assurance rating of 98% on all installations.

1982- 1992

U.S. Military

• U.S. Army Communications Satellite, Radio and Microwave System Operator.

Education

• 2006 - Microsoft Certified Desktop Support Technician (MCDST)

• 2005 - Dell Certified Systems Engineer (DCSE)

• 2005 - Dell Certified Desktop Support Technician (DCDST)

• 2000/2001 - Microsoft Certified Professional (MCP) Microsoft NT Server and Workstation.

• U. S. Army- 1982-1992 - 36 credit hours applied towards associates degree in communication theory,

• Satellite, Radio and Microwave telecommunications with line of site equipment and associated paths.

• High School Graduate 1980

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