GARY E. JACKSON

*** ***** ****** • Jeannette, PA 15644

724-***-**** • vo1vwt@r.postjobfree.com

QUALIFICATIONS SUMMARY

Analytical and skilled professional poised to excel in an Office Manager/Administrator role focused on fiscal responsibility and professional development.

Broad knowledge base relating to accounts receivable, accounts payable, invoicing, customer service, fiscal reporting, and payroll.

Significant exposure to office management, bookkeeping, account reconciliations, personnel management, and employment laws.

Outstanding interpersonal skills with the talent for cultivating positive and enduring relationships in professional settings.

Strong professional track record, combined with advanced education in Business Administration and Human Resources Management.

Technical proficiency in Microsoft Office, QuickBooks, SAP, Invision, Navinet, Promise, Veritus, and Finance Stream.

EDUCATIONAL BACKGROUND

Master of Business Administration, Human Resource Management

STRAYER UNIVERSITY, Pittsburgh, PA

GPA: 4.0

Bachelor of Science in Business Administration, Marketing & Management

SLIPPERY ROCK UNIVERSITY, Slippery Rock, PA

Dean’s List; 4 Scholarship Awards

PROFESSIONAL EXPERIENCE

JEFFERSON INDUSTRIAL – PITTSBURGH, PA

OFFICE MANAGER, 2011 – 2012

ADMINISTRATOR IN CHARGE OF ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, SALES AND PURCHASE ORDER ENTRY, QUOTING TO CUSTOMERS, PAYROLL, CUSTOMER SERVICE, AND DOCUMENT CONTROL.

• SUCCESSFUL IN IMPLEMENTING CHANGES IN DOCUMENT CONTROL AND COMPANY DATABASE.

• CREATED AND MAINTAINED RELATIONSHIPS WITH CUSTOMERS AND VENDORS.

UNIVERSITY OF PITTSBURGH MEDICAL CENTER – PITTSBURGH, PA

Pre-arrival Representative, 2007 – 2011

Communicate with patients on a daily basis updating patient information. Verifying patient insurance prior to patient appointments. Calling doctors offices for authorizations and patient information. Financially counsel patients with no insurance or insurance with high out of pockets.

• Made suggestions on how to make the workflow faster.

• Helped fellow co-workers to deal with stress related issues.

MERCY HOSPITAL OF PITTSBURGH – Pittsburgh, PA

Patient Account Representative, 2005 – 2007

Communicate with patients on a daily basis concerning billing activities. Interact with attorneys’ offices and ambulance services utilizing well-developed communication skills. Handle insurance collection, cash posting, insurance verification, and customer service. Prepare daily deposits and submit the deposits to the accounting department. Coordinate patient payments from hospital departments. Process attorney requests for records.

• Ensured the accuracy and integrity of all personnel data as well as financial information.

• Led efforts to streamline business processes and enhance operational efficiency.

• Managed accounting functions including looking up patient information, posting payments, and resolving financial discrepancies.

JACKSON & SONS MACHINE COMPANY – Harrison City, PA

Office Manager, 1995 – 1998; 2004

Maintained full responsibility for administrative responsibilities associated with records management, spreadsheet development, and file maintenance. Directed daily office operations and provided fundamental support to all staff members. Executed all aspects of accounting and financial management. Performed customer service tasks and resolved customer issues in a timely manner. Cultivated positive and enduring relationships with a diverse clientele. Provided suggestions on the purchase of office machines and equipment.

• Spearheaded the development of corporate reports, which aided in business decision-making processes.

• Introduced new technology solutions and accounting software, which streamlined financial processes and improved cash flow.

MEDICAL UNIVERSITY OF SOUTH CAROLINA – Charleston, SC

Fiscal Technician, 2000 – 2004

Provided direction to insurance collection activities. Identified discrepancies and corrected patient accounts as needed. Posted insurance as well as patient payments, which also included related adjustments. Managed customer service responsibilities by providing top-notch service. Contributed to all aspects of fiscal management, general ledger activity, accounting, financial management, and cash flow management. Compiled financial reports and presented results to management. Tracked the daily EFT successfully. Served as the Administrator of the department’s lock box with the bank. Trained staff on the proper handling of outstanding cash receipts and correct posting of transactions.

• Determined a way to significantly improve business processes, which increased the accuracy of record keeping.

• Played a pivotal role in suggesting how to post the Blue Cross electronic remittance during the initial implementation.

• Led efforts to download cash receipts from the lock box, which enabled the hospital to break $40 million in collections over a 1-month time frame for the first time.

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Additional employment includes Insurance Biller – University Medical Associates, Charleston, SC (1998 – 2000); Billing Manager – Dutt Laser & Eye, Greensburg, PA (1995 – 1998).

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