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Manager Sales

Claremont, CA, 91711
August 21, 2012

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Lillian Brooks

*** ***** *****

Claremont, Ca ***11


Seeking a reputable company, that will allow me to utilize my 10 yrs of merchandising experience. While contributing; to the improvement of my work environment. My objective is to join an organization that will provide me the opportunity to embark on a new career path, and remain stable.

Key Strengths:

• Strong communicator who demonstrates excellent leadership, written, organizational, and oral

Communication skills.

• Detail, team and results oriented

• Capable of interfacing with Executives, Management, and Staff on a professional level

• Customer service driven with excellent personable skills

• Ability to multi-task

• Practical, decisive, and computer literate

• Demonstrates the ability to be independent while remaining a strong team player

Professional Experience:

Things Remembered – Glendale, CA

Asst. Manager

10/10 – Presents

Managed mis-engraved items, Store audits, Conversion selling management guidelines, Managing Production, Coaching conversion selling dialogue, Control shrink, and Visual merchandising


Assistant Store Manager

05/05 – 08/06

I reported directly to the Sales Manager, and was responsible for the following duties:

- Assisting the Sales Manager with administrative and managerial duties as assigned

- Reviewing, evaluating, and clarifying policies/procedures related to organizational issues

- Performing strategic sales planning and forecasting activities;

- Executing promotional displays at the Student retail store

- Preparing reports on inventory and coordinating projects with Department Managers/staff;

- Responsible for public presentations as necessary


04/02 – 04/05

Sr. Sales Representative

I reported directly to the District Sales Manager, and was responsible for the following duties:

- Liaison between Anderson Merchandising and various Network Studios such as, Fox, Columbia,

Warner, Brothers, Disney, and Paramount.

- Processed orders for the purpose of promotional displays at retail stores

- Maintained displays at all stores by monitoring inventory through portable database

- Responsible for briefing Store Managers and Associates on current promotions and product organization.

- Obtain reorders for stores by utilizing Intermec system (digital bar-coding tool)

BABIES “R” US - Brea, CA

11/00 – 04/02

Assistant Store Manager

I reported directly to the Store Manager, and was responsible for the following duties:

- Accountable for daily register reconciliation, preparing bank deposits

- Audited all vendor invoices for purpose of payment processing

- Resolved customer disputes

- Interviewing, hiring, and terminating employees

- Calculating and scrutinizing employees work hours through

- Conducted quarterly performance reviews

- Responsible for training new employees on store policies and procedures

- Opened/closed the store on a daily basis

- Facilitated the importance of loss prevention and customer satisfaction through reinforcement with


- Responsible for motivating teams to excel in meeting quarterly/yearly quotas.

- Responsible for delegating tasks, identifying and implementing roles

- Organized employees weekly work schedule,

KMART - Ontario, CA

10/97 – 3/99

Soft Lines Manager

I reported directly to the Store Manager, and was responsible for the following duties:

- Accountable for opening and closing store and preparing bank deposits

- POC for various vendors on a regular basis to order, dispute and confirm store purchases --- Monitored

And maintained inventory on a daily basis

- Responsible for changing product selection according to seasons

- Resolved customer disputes

- Assisted with advertising and loss prevention department

- Responsible for interviewing, hiring and terminating employees

Computer Software:

Proficient on PC using: Windows /2000/XP and/or NT, MS Word, Excel, PowerPoint, Outlook, Lotus Notes.


- Citrus Community College - Certificate of Completion in Computer Courses and Math Program

- The Fashion Institute of Design and Merchandising - AA Degree in Merchandising and Marketing,

Los Angeles, CA – 1997

References Available Upon Request

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