Help Desk / IT / Microsoft Office Expert

HELP-DESK / IT / MICROSOFT OFFICE EXPERT SEEKING FULL-TIME POSITION IN THE CINCINNATI, WEST CHESTER, OR DAYTON AREAS.

OBJECTIVE

Seeking an opportunity to use and apply the IT, help desk, and computer-related skills I have developed through college courses, self-education, and work-related experiences. Expert knowledge of all Microsoft Office programs with experience in shipping, inventory control, and logistics.

EDUCATION

Computer and Information Sciences/Business Systems, January 2010 -- Present

Edison Community College, Piqua, Ohio

•Certificate in Help Desk

•Certificate in Computer Maintenance

Currently working toward an Associate degree. Studies focused on productivity in an office environment, specifically regarding personal computer applications, networking, Windows database management, microcomputer hardware, computer maintenance and troubleshooting, operating systems, spreadsheets, internet development, C++ programming, customer service, and project management. Additional courses completed in logistics and supply chain management, warehousing basics, and injection molding.

Ohio Peace Officer Academy, January 2006 -- May 2006

Edison Community College, Piqua, Ohio

Completed Ohio Peace Officer certification as required by the Attorney General's Office and the Ohio Peace Officer Training Council, including classroom and field work. Studies focused in the American justice system, the Ohio Revised Code, communications with the public and media, firearms use and safety, first aid, crime scene investigation, and physical conditioning.

EXPERIENCE

IT, Shipper/Materials Handler, Warehouse Team Member, October 2000 -- Present

Neff Motivation, Inc., Greenville, Ohio

Duties include shipping, receiving, materials handling, inventory control, purchasing, and IT problem-solving. Responsible for all domestic and international shipping activities, with more than nine years of experience with UPS shipping software and an extensive knowledge of UPS, UPS Freight, FedEx, and DHL shipping applications. Through self-education, personally streamlined the shipping process by reprogramming the barcode scanner for all shipping activities to obtain more accurate freight charges. Involved in major improvements regarding the interface between WMS/AS400 and World Ship 7.0, and more recently, World Ship 2012. Responsible for one-third of all inventory control in the warehouse. Trained in inventory control procedures according to Best-In-Class standards and practices, with the warehouse being officially certified by Ernst & Young. Worked to improve the inventory record accuracy by 54% in 2000, with continuous improvement every year thereafter. Receiving duties include inspection of all inbound materials and recordkeeping in Microsoft Excel to evaluate vendor performance based on packing list accuracy. Additional experience with purchasing, cycle counting, troubleshooting, customer service, and expert knowledge of Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, and Access.

COMPUTER SKILLS

Adobe Flash

Adobe Photoshop

AIX/Linux/UNIX

C++

Friedman WMS

GIMP

HTML/XHTML

Internet Explorer

Java

JavaScript

Lotus

Mozilla Firefox

MS Access

MS Excel

MS Outlook

MS PowerPoint

MS Word

ODBC

Outlook

Quicken

Reason

Record

Safari

SQL

TCP/IP

Visio

Visual Basic

Windows Vista/XP/7

World Ship 2012

XML/XSL

REFERENCES AVAILABLE UPON REQUEST.

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