Manager Customer Service

Location:

Loganville, GA, 30052

Salary:

15/hr

Posted:

February 20, 2012

Contact this candidate

Resume:

Christina R. Walker

vnjnsa@r.postjobfree.com

Cell: 850-***-****

Career Objective

I am seeking a progressively challenging stable position as Administrative Assistant / Customer Service Manager.

Professional Experience

Outcomes Health Information Solution (Temp only) 09/2011- Alpharetta Georgia

Scheduling departmental objectives and goals scheduling patient charts for review for major health insurance companies, navigation within ODIS project manager (OPM), adding appt. dates in OPM at the location Group ID and Address key levels, understanding of PIA and HEDIS guidelines and measures, Utilizing Cisco phone systems, outlook, Get Next application, also using VPI Call monitoring systems for review, also Adherence to HIPPA guidelines, for patient protection.

Ryla, Teleservice Inc. (AT&T) Customer Service Agent 11/2008-04/2009 Kennesaw Georgia

Providing customers with Account information for cell phone plans through our company Payments and credits toward accounts, assisting customers with upgrades and downgrades to their service plan adjusting any personal information to their account, managing accurate data on customers account and making sure the customer have a positive experience with at&t. taking charge of any escalations for managers and reporting call logs of 100 to 800 per shift.

Family Christian Book Store Assistant Store Manager 08/2007-10/2007 Duluth Georgia

Help assist Store manager with incoming inventory keeping track of new shipment arrivals of about 1200 books inventory, and track all damaged shipments to be sent out through ups mail, floor assistance for co-workers and customers, overrides on registers. Also assisting customers with large group orders, Nightly countdown of all registers, and morning deposits to the bank for drop offs, conducting store meetings, evaluating employees performances. Conducting disciplinary actions along side with store manager participating in Annual store sales but hanging large sales ads in windows and from ceilings, Keeping store clean and neat at all times

Holiday Inn Resort Paradise found Inc, Reservations Agent 03/2005-07/2007 Panama City Florida

I worked Night Shift, Greeted customers through inbound calls, welcoming and offering them great hotel accommodations as well as vacation packages with competitive nightly rates on one of the most beautiful beaches in the world. Making sure that accommodations for our guest were according to their wishes. Paying close attentions to accuracy in imputing Guest hotel accommodations and special request information, making sure all credit card information was correct. Faxing and confirming reservations through third party companies such as book it, Priceline, hotwire, to name a few, keeping count of daily, weekly, and monthly revenue, keeping track of monthly goals through Microsoft Excel, Helping the company reach its highest annual of 12 million in 2006, being awarded for most dependable and reliable employee for 2005, awarded top performer for 2006 sales goals, as well as highest score on monthly evaluations in 2007. I Supervised night shift assisting co-workers with any help referring to guest relations, schedules, and credit card payments.

NHC Home Healthcare Administrative Assistant 08/2005-05/2006 Panama City Florida

Inputting all patients personal info for senior citizens in home living services, updating all charts as patients were seen by in home nurses and therapist, scheduling patients for appt. as well as scheduling nurses out to patients, heavy filing of charts, assisting with Medicare and Medicaid, answering phones on with heavy call volume, using switchboard of about 30 lines, enrolling new patients, mailing out billing statements, staying in HIPPA violations at all time staying sensitive and protecting all patients personal information.

American Gastroenterology Patient Scheduler (temp only) 03/2005-08/2005 Panama City Florida

I worked day shift Scheduling/rescheduling 20 to 30 patients daily for outpatient surgeries at local hospitals, prepping patients for surgery also giving them there packets with instructions as well as their kits for the night before the procedure, handling patients with care, keeping all information confidential for HIPPA purposes answering any questions or concerns they may have. Also calling to confirm time and date of surgery.

Education

Devry University Decatur Georgia 01/2009- currently enrolled Bachelor Degree Program

Business Management

Westwood College, Atlanta Georgia 08/2007-12/2008 53 credits AA Degree

Animation program

Mosley high School, Panama City Florida 08/2001-05/2004 Diploma graduate

REFERENCES:

Professional

Phyllis Campisi Manager

Holiday Inn Paradise Found Inc,

850-***-****

Carol Hollinger Manager