Customer Service Marketing

James L. Cartee III

Email: **************@*****.*** • Phone: 205-***-****

Address: **** **** *** ***** • Birmingham, AL 35242

PROFESSIONAL SKILLS/OBJECTIVE

• Languages: Fluent in American Sign Language; Conversational basics in Spanish; Elementary Knowledge in German

• Advanced knowledge of social media promotions and marketing through various websites, tools, and mediums.

• Advanced professional writing abilities with blogging, editing, and composing text for any purpose.

• Intermediate skills in photography techniques, portraitures, landscape, nature, composition, and Photoshop.

• Intermediate understanding of Adobe Creative Suite, more specially InDesign, Illustrator, and Photoshop.

• Objective/Mission Statement: I am striving to reach my fullest potential in a creative team environment where opportunity and challenge exist in a dualistic relationship. I seek growth where my tenacity is welcome and respected, preferably with functionary purposes in the areas of marketing, public relations, social media, relationship management, community involvement, communications, and external affairs in the university environment, nonprofit sector, or another major corporate organization.

EDUCATION/DIPLOMAS

Master of Arts in Communication, Auburn University, Auburn, AL May 2010

GPA 4.00/4.00, Summa Cum Laude

Bachelor of Science in Business Marketing, University of Tennessee at Chattanooga, Chattanooga, TN December 2006

GPA 3.8/4.00, Magna Cum Laude

Minor in Political Science

Honors: Beta Gamma Sigma Business National Honor Society Member

Golden Key International Honor Society Member

National Honor Society of Collegiate Scholars Member

American Marketing Association Alpha Mu Alpha Honor Society

•One of ten students chosen out of three hundred Marketing majors

Professional Photography Certificate, Samford University, Birmingham, AL June 2011-Present

Basic Interpreter Training Program Certificate, University of Tennessee, Knoxville, TN May-August 2007

Advanced Alabama High School Diploma, Vestavia Hills High School, Vestavia Hills, AL May 2001

WORK EXPERIENCE

Recruiter and Admissions Counselor, Virginia College Online Division, Birmingham, AL May 2011 -Present

• Advise and interview students in phone calls following strict protocol for quality assurance and data entry input.

• Attain and record meticulous enrollment quotas, profiles, and budgets to reach corporate goals and standards.

• Market and build relationships to show that Virginia College best fulfills students’ interests, dreams, and future goals.

• Mentor, motivate, encourage, and counsel students through the enrollment process from start date to graduation.

• Results: Perform as the number one recruiter and admissions associate with prospective students at Virginia College among forty-five total representatives; continually leading from the front; recipient of many certificates and The Road to Success Glass Trophy.

Freelance Writer and Photographer, Self-Employed, Birmingham, AL May 2009-Present

• Wrote, edited, and published two books available online for purchase (23 poems and 23 photographs each).

• Photograph family, individual, natural, wedding, and landscape portraitures, editing the pictures in Adobe Photoshop.

• Marketed, managed, and coordinated through Social Media the release of the books and coffee shop signings.

• Researched and studied graduate level photography methods, composition, and theory at Auburn University.

Alabama State Orphan Sunday Regional Coordinator, Christian Alliance for Orphans, Birmingham, AL May 2011-Present

• Publicizing and spreading the word with Orphan Sunday promotional materials, press releases, and Christian radio air time.

• Coordinating with five nonprofits awareness efforts, guest speaking engagements, orphan care, and adoption seminars.

• Launching a social media campaign with testimony, organization profiles, and blog spotlights with use of photo and video.

• Organizing and managing logistics and volunteer support for ten separate events and church launch sites.

Graduate Teaching Assistant, Auburn University, Auburn, AL August 2008-May 2010

• Served as instructor for Communication courses lecturing and demonstrating leadership through public speaking.

• Supervised and analyzed research including data sessions, surveys, statistical evaluation with SPSS, and focus groups

• Prepared, posted, and organized lesson plans, attendance records, speeches, and student grades.

• Encouraged and initiated active participation during class time with engaging exercises, questions, and discussion.

James L. Cartee III Page 2

WORK EXPERIENCE CONTINUED

Houseparent, Alabama Institute for the Deaf and the Blind, Talladega, AL August 2007-March 2008

• Learned and adapted to cultural characteristics and language acquisition while immersed in the Deaf community.

• Managed and delegated dormitory daily functions working together with students and other staff members in teams.

• Maintained accurate and detailed daily legal paperwork (i.e., incident reports, daily chronicle, and property damages).

• Parented and taught students to self-maintain medical needs, schoolwork, laundry and chores; also served as mentor.

INTERNSHIPS

Marketing and Communication Intern, Christian Alliance for Orphans, Birmingham, AL March-May 2011

• Designed format, text content, and layout for national conference program with Photoshop, Illustrator, and Word.

• Marketed to guests, speakers, churches, and other nonprofit entities for conference attendance and involvement.

• Managed and coordinated conference workshops and meetings in real time volunteer participation.

• Discussed and answered questions, issues, and concerns through email and phone customer service relationships.

Public Relations and Communication Intern, Auburn University College of Wildlife Sciences January-May 2010

• Designed layout and wrote content in tourism brochure for Forest Ecology Preserve using Photoshop and Illustrator.

• Created, organized, marketed, and managed educational nature programs, guest talks, and Forest Fest Music Festival.

• Administered and produced website redesign with interactive map and event schedule.

• Interviewed individuals and wrote articles and press releases for newsletter with InDesign and Microsoft Publisher.

Creative Service Project Coordinator International Intern, Creative Corners, Cusco, Peru and La Paz, Bolivia May-August 2009

• Instructed, tutored, mentored, and served at-risk street children at House of the People of the Sun Arts Haven.

• Created, painted, and decorated mural wall and room designs for children at Casa de Milagros Creative Arts Orphanage.

• Taught, acted, finessed, and exercised as parental figure at Deaf Academic Institution utilizing Spanish sign language.

• Participated and studied with intensive one-on-one classes at Fairplay Spanish Language School with cultural emphasis.

Television Network Marketing Intern, UT-Chattanooga, Chattanooga, TN August-December 2006

• Created, composed, and wrote master marketing plan for sales goals, sponsorship, and nonprofit fundraising.

• Actively participated in studio live production and talk shows to comprehend the technical side of the business.

• Composed, wrote, edited, produced, and performed personal story on live university slam poetry event.

• Strategized and arranged meetings with all members of the studio to enhance and improve live production and ratings.

Recreation Intern, Fripp Island Resort, Fripp Island, SC May-August 2005

• Planned, organized, and assisted in event management activities (i.e., carnival, art show, parade).

• Led, worked, and evaluated Camp Fripp, Kids’ Night Out, and other social programs for possible improvements.

• Supervised excursions to islands, parks, and marshes with children involving the coordination of special events.

• Ordered, stocked, and arranged Camp Fripp, social program, and holiday event inventory and supplies.

Sports Marketing Intern, The BILO Center, Greenville, SC May-August 2004

• Organized promotion and advertising presentations for potential clients using PowerPoint and other sales pitch tools.

• Enhanced communication skills on the phone through telemarketing, cold calls, and nonprofit organizations.

• Developed sales ideas and marketing strategy for specific target markets in order to create and sustain relationships.

• Assisted with event organization and management including sports events, concerts, and community events.

EXTRACURRICULAR ACTIVITIES

Alabama Humanities Foundation Inaugural Junior Board: Secretary and PR Committee November 2011-Present

Young Leaders Society of United Way Central Alabama: Communications and Service Committees May 2011-Present

Desert Island Supply Co. Writing and Literary Advocacy Nonprofit: Volunteer and Reader April 2011-Present

Church of the Highlands: Member, Greeter, Event Planning, Service Projects, and Bible Studies September 2010-Present

First Baptist Church Opelika Collegiate Ministry: Member, Volunteer, Mission Trips January 2009-September 2010

Auburn Christian Fellowship: Member, Volunteer, Retreat Small Group Leader, and Speaker August 2009-May 2010

Graduate Student Government Presidential Candidate Campaign Manager January-February 2010

Alpha Kappa Psi Business Fraternity: Founding Brother of the Omega Mu Chapter January 2006-Present

American Marketing Association: Vice President of Programs August 2005-December 2006

Office of Students with Disabilities Student Interest Group August 2005-December 2006

National Alliance on Mental Illness: Member January 2008-Present

Flag Football, Basketball, Ultimate Frisbee, and Softball Intramurals: Team Captain January 2002-May 2010

Tigers for Tigers: Treasurer August-December 2005

Habitat for Humanity: Volunteer January 2002-December 2004

James L. Cartee III Page 3

RELEVANT COURSEWORK / TRAINING

Fairplay Spanish Language Program, Cusco, Peru May-August 2009

Basic Conversational Skills

Spanish Classes Level I and II and III Classes, Auburn University, Auburn, AL May 2008-December 2009

Graduate Studies at Auburn University, Auburn, AL August 2008- May 2010

ENGL6010 - Document Design in Technical and Professional Communication

Approaches document design as a rhetorical practice and consider the idea of a “document” broadly as a container for meaning in a variety of media, including print and online and also in material and cultural artifacts. Applied and discussed principles theories of design. Included three major design projects with real world client implementation.

COMM 7900 - Independent Study: Photojournalism

Intensive one on one tutelage and mentoring in the field of photojournalism with runner-up individual of the Pulitzer Prize, Professor Christopher Walker. Included contemporary theoretical studies and research, weekly portfolio reviews, a comparative analysis of Galen Rowell and Ansel Adams, and a grand finale portfolio presentation of semester’s work.

COMM 7970 - Special Topics in Communication: Social Media

An in-depth analysis of every major consideration in the present day field of social media, including but not limited to blogs, Twitter, YouTube, Facebook, MySpace, LinkedIn, and other applications as it relates to Public Relations, technology, and intended message orientation.

COMM 7970 - Special Topics in Communication: Visual Communication

A thorough comprehension of visual factors, pictures, symbols, and texts in how one interprets messages from every suggestive detail in the environment around us. Projects included design client presentations and the screen printing poster process for successful marketing representations for businesses involved.

COMM 7970 - Special Topics in Communication: Multi-Media Theory and Design

A practical examination of every element in technological design and usability, including print, web, and program creation with the study of foundational theoretical and research aspects with beginner design projects applied.

COMM 7810 - Public Relations Theory

Current areas of concern in the theoretical study of public relations and every possible message strategy implemented to reach an audience by PR practitioners.

COMM 7420 - Seminar in Persuasion and Attitude Change

A critical examination of current theory and research in the area of the persuasive act and its effects.

COMM 7010 - Historical, Descriptive, and Critical Approaches to Communication Research

Consideration of the scope and nature of these types of research and their contribution to understanding human communication.

COMM 7610 - Studies in Popular Culture and Mass Communication

Critical approaches to identifying, interpreting and experiencing popular culture texts within historical, cultural and communication contexts.

COMM 7000 - Communication Theory

A critical examination of contemporary theories in the field of communication.

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