Customer Service Representative

Sandra Alston

***** ***** **** **. ****, TX *****

832-***-**** ***.******@*****.***

Overview With over 10+ years of exceptional customer service recognized for delivering unparalleled customer service. Possess strong commitment to team environment dynamics, with the ability to contribute to expertise and follow leadership directives at appropriate times.

Employment H&R Block, Cypress, TX-Certified Tax Professional 12/11-Present

• Accurately Interview client

• Complete electronic tax return

• Provide skilled advice

• Demonstrate superior customer service

H&R Block, Houston, TX-CSP Client Service Provider 12/10-04/11

• Confer with customers by phone/ face to face.

• Set appointments and check-in clients for service.

• Process payments, manage cash draw.

• Managed front/back office.

• Filing and bookkeeping

AT&T, Houston, TX-CSR Customer Service Representative 03/99-04/09

• Professional customer service representative.

• Efficiently analyzing customers concern.

• Conferred with customers via phone, placed orders for installation/changes in services.

• Complete contact forms, prepared changes of address records.

• Determine charges for services requested and collect advance payments/deposits.

• Resolved billing/service complaints and refer grievances to designated department for investigation.

• Solicits sale of new/additional services.

• Professional telephone protocol/computer base operations.

Ross Stores, Houston, TX-Area Supervisor/ Service Manager 10/96-03/99

• Open and close business.

• Managed cash office/ registers.

• Handled customer requested.

• Schedule employee/timekeeping records.

• Receive /stock merchandise.

• Maintain daily store operations.

Education Houston Community College –Katy TX, August 2010-Present

Professional Career Development Institute-Computer Training-Diploma

Olsten Health Care Services-Home Health Aide-Certification

American Heart Association-Herman Hospital-AED CPR-Certification

Areas of expertise/Additional Skills

• Highly Effective Leadership/Motivational/Inspirational Skills

• 10+ Yrs Exceptional Customer Service

• Employee Management/Coaching/Sales Training

• Trouble Shooting/Problem Solving

• Financial Administration/Budgeting/Record Keeping

• Sales/New Product Introduction

• Microsoft Office/Computer/POS Scanning Use

References and Supporting Documentation Furnished Upon Request

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