Customer Service Rep

Location:

Posted:

September 10, 2008

MARIA CONTRERAS

Riverside, CA *2501

OBJECTIVE

Seek a position that provides challenges, increasing responsibility and a team environment.

QUALIFICATIONS

• Knowledge in a number of computer programs (Word, Excel, Outlook, Quick Books)

• Excellent customer service skills, multi-tasked

• Self-starter and able to work with little supervision

• Responsible, dependable and a team player

• Typing 65 wpm and ten-key by touch

EXPERIENCE

May 2005 to present

Dispatch American Towing Alliance-Upland, CA

• Take truck driver’s calls and set up service for road service or towing

• Keep trucking company advised of the status of their driver

• Assist both vendors and truck drivers with any towing questions

• Document conversation between tower, driver, customer, and dispatch

August 2003 to May 2005

Temporary Jobs

• Worked temporary customer service jobs until I could find something permanent in Inland Empire

• Took orders, input orders, and follow-up on orders

July 1996 to August 2003 Aluminum Precision-Santa Ana, CA

Customer Service Representative

• Address customer inquiries and discrepancies via phone, fax or e-mail

• Prepare quotes, enter and process purchase orders

• Provide status and shipping information

• Interact with other departments to resolve problems

• Review customer terms and conditions

October 1985 to March 1996 Mac Hi-Reach, La Mirada, CA

Rental Dispatch Coordinator/Customer Service

• Order taking, process orders and take service calls

• Process contracts, post billing and assist customer in resolving billing disputes

• Assist in scheduling deliveries

• Assist in dispatching drivers to job sites for deliveries/pick ups and service calls

EDUCATION

El Rancho High School-Pico Rivera, CA Business Major

Rio Hondo Jr. College-Whittier, CA Business Major

Riverside Community College-Riverside, CA Medical Transcription