Engineer High School

RESUME

PATEL MEHUL JAGDISHBHAI

NEAR POST OFFICE, PATEL FALIYA ,

MAKARPURA VILLAGE,BARODA.

INDIA-GUJARAT

Mobile: - +91-990*******

E-mail: ****************@*****.**.**/**************@*****.***

Objective

To obtain a challenging managerial position and interested to work in a Heterogeneous Network environment and to prove myself to be an asset to the organization wherever my services can be utilized.

Work Experience:

1) Now I am working in GENRAL MOTOR INDIA PVT LTD as a Post of ‘Maintenance coordinator from last 1.5yr.

Key Responsible Areas:

• Log calls and assign to engineer with as per SLA and follow up with engineer till the closer.

• Updating end user about the status of call through mail or phone.

• Generation Daily Call report and sending to concern.

• Generation of Monthly Call Report - MIS and sending to concern with help of Site In-charge and others.

• Track each call till resolution.

• Escalate the calls, to the IT team of client if necessary as per defined escalation matrix.

• Communicating pertinent information regarding problems and associated progress and making such information freely available to all relevant parties.

• Perform Start of Day Checklist (Utilities Report).

• Checking of plant start up with concerned Engineer in the morning.

• Attending Maint. Call & forwarding it to TM & if there is line stop escalating it to concerned Engineer & Manager & DGM (ES) & Director (ES) & keeping record on Call Sheet on Daily basis.

• Making of Contractor Manpower report & sending it to concerned persons .

• Updation of Energy data (LPG/LNG & Electricity & making of energy report on daily basis.

• Recording & tracking of contractor Invoice on daily basis.

• At shift end making of Major Break down report & sending it to concerned persons .

• Preparing of Shop wise Uptime on the basis of daily break-downs & line stoppages & sending it to ES & posting of graphs to BPD boards & Maint. Board

• Making of Maintenance & WFG Attendance report on weekly & monthly basis.

• Making Deliverable report after gathering information from Engineers Service on monthly basis

• Gathering of Paint Shop info. At the shift end & posting it to Maint. Area for communication on Daily basis.

2) I was worked in CMS SECURITAS PVT LTD As a ’CASH OFFICER / ATM ASSOCIATE. I was worked 12th March 2010 to 25th Sep 2010.(7 Months)

Key Responsible Areas:

Handling cash related office routine work like as Deposition of cash at bank which cash collected to previous day from other bank for cash loading at ATM.

Daily Cash loading at ATM as per the required by bank .

Attended ATM maintenance call like ‘ATM not working, ATM server down, cash not dispatch, cash jam in ATM etc.

Cash delivered at other cities’ bank as per bank requirement.

3) I was worked MPHASIS CALL CENTER, Mphasis is customer care services provider behalf of AIRTEL, I was worked as a’ CUSTOMER CARE OFFICER.

Key Responsible Areas:

I was attend incoming call which made by Airtel customers on customer care,

given online resolution in case of any query ,complaint etc.

I was also given information about the company’s new products and services.

I was worked in Mphasis 05th April-2009 to 10–March 2010( 1 year)

4) I was worked in VODAFONE ESSAR GUJARAT LOMITED as a’ Key Account Representative’.

Key Responsible Areas:

I was handled corporate customers which was listed in my account and given all of customers services .

Achieving sales target.

Customer satisfaction.

Co-ordination and co-operation among the team.

I was worked in Vodafone 05-march -2008 to 27-FEB-2009(1year)

5) I was worked with TATA TELE SRVICES LTD(Retail store) as a post of Sr Relationship Executive

Key Responsible Areas:

I have to Managed store profit and loss and given knowledge of all system related of routine work and reporting of the store.

Mainly our focus of given Customer satisfaction.

Co-ordination and co-operation among the team.

I was worked in TATA start date 03 Nov 2006 to 03-March-2008(1year and 6 months)

Academic Qualification:

STANDRAD INSTITUTION MARK IN PERCENTAGE

10th standard New Era High School 59.00%

12th standard New Era High School 52.00%

B COM M S University PASS CLASS

.

Computer Qualification and skill :

I had done M S OFFICE course from Delhi government institute.

I have also knowledge of computer and mailing and other all operating system and application which are used in office work .

Personal Information

Date of Birth : 11-jan-1985

Age : 26 year

Family background:

My father is working in ABB ltd as a post of testing supervisor..

My mother is house wife .

My wife is also house wife

I have three sister all of are married.

.

Contact this candidate