Customer Service High School

Krystle S. Woodard

________________________________________

*** ****** **. ******, ** 40701

214-***-**** *******.*.*******@*****.***

*Profile

I am an honest and friendly individual who is loyal, hard working and has a passion for producing quality work for her employer. I love being part of a team, and I also work very well on my own. I am one who has great ambition to succeed in any given environment. Although I am mostly experienced in the field of customer service and data entry, I absolutely love to learn and am always up for new challenges! I am seeking employment with a company in which I can exercise my talents and skills, and whose goals and core values align with mine.

*Education

2002 - 2003 Diploma

Marshfield High School/ Destinations , Coos Bay, OR

Despite earning of GED, chose to attend Marshfield High School and Harding Learning Center to finish studies and earn Diploma. Completed three years worth of credits in one year, had the highest quality and production at Harding Learning Center, as stated by Destinations Program tutors. Earned High School Diploma with a 3.8 GPA.

*Work Experience

July , 2011 – February, 2012 Data Entry for Guardian Security Systems ( Seattle, WA )

Job responsibilities included customer service, updating customer data, creating accounts, cancelling accounts, inputting zone data for monitored sites, mailing requested reports and certificates and performing general office duties.

April , 2009 - March, 2011 Subrogation Specialist for Allstate Insurance Company ( Irving, TX )

Began employment with Kelly Services as a temp for Allstate Insurance, and was the only temp hired on full time with Allstate 8 months later; chosen for my impeccable accuracy and attention to detail, ability to multi task, exceptional customer service skills, time management and organizational skills to meet daily production goals, strong communication skills, computer proficiency, critical thinking and ability to make timely, independent decisions based on pertinent facts and high energy and flexibility in a fast paced and constantly evolving team environment.

I was the best performer on my team; my quality was consistently at 100%. I was praised by superiors for constant efforts to exceed quality expectations, take on new projects and challenges, and keep morale high in the workplace by recognizing celebratory occasions and planning team outings and individual recognition of team members for their achievements.

Job responsibilities included but were not limited to: inputting a high volume of appropriate data in the claim system at a fast pace while maintaining 100% accuracy, maintaining positive customer relationships by handling all calls in a timely manner, securing necessary information as directed, and initiating aggressive calls and follow-up to the Third Party Carrier in order to achieve timely and optimal recovery results.

May , 2008 - April, 2009 Ponca City Product Manager for Albertson's ( Desoto, TX )

Valued associate in General Merchandise Department. Handled product ordering, price changes, inventory control, etc.

Due to excellent customer relations and sales skills, was asked frequently to stay after scheduled times to up-sell product at front of store.

Traveled to Baton Rouge, Louisiana with other Albertson's employee volunteers for the Hurricane Gustav effort. Was a proud member of what came to be known as "The A Team", as it was comprised of 12 hard-working humanitarians who shared an exceptional work-ethic and a passion for customer service.

June , 2007 - May, 2008 CVS/ Pharmacy (Irving, TX)

Most valued member of overnight crew.

Quickly and efficiently organized entire store nightly.

Was asked to take position as overnight supervisor, but had to regretfully decline as living situation prompted moving out of the area.

Oct , 2005 - Apr , 2007 File Clerk/Receptionist for D&M Auto Leasing ( Grand Prairie, TX )

Expedited the existing task of collecting, organizing and scanning customer files into company's backup data drive for preservation.

Was entrusted with this task until its completion, which was ahead of schedule due to my consistent speed and accuracy. Was also given project work which involved entering a high volume of customer data into the system, writing letters and creating production reports utilizing MS Word and Excel.

July, 2003 – August, 2005 Customer Service Representative for CyberRep (Coos Bay, OR)

Our clients at CyberRep included Nextel and MSN. I was one of the top performers on my team, receiving constant recognition for my speed and accuracy as well as customer compliments for the service I provided. My quality was consistently at 100% in both customer service and data entry.

I worked in tech support, billing, sales and general customer service inquiries as well as account creation and modification.

Contact this candidate