Manager Customer Service

David F. Guna

**** ********* ****** *******, ** 23117 540-***-****

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Objective

A senior management position with a progressive company utilizing my experience in multi-store supervision.

Qualifications

Organization Abilities.

Time Management Skills.

Personal Management and Human Relations.

Executive Training and Development Recruiting.

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Professional Experience

Dockside Realty, Mineral, VA 2003 –

Realtor

• Total sales volume exceeding over $11m for both 2005 and 2006.

• Top Producers Club for Fredericksburg Association of Realtors.

IKEA, Woodbridge, VA 2001 - 2003

Assistant Store Manager of Operations.

• Directly responsible for the total store operations that includes customer service, logistics, cash handling, maintenance, loss prevention and shrink.

• Supervised 20 mangers and over 350 associates with annual sales exceeding over $125m.

• Implemented several new programs to increase the level of customer service. Directly responsible for the total store operations that includes customer service, logistics, cash handling, maintenance, loss prevention and shrink.

• Supervised 20 mangers and over 350 associates with annual sales exceeding over $125m.

Service Merchandise Co. Inc, Bentwood, TN. 1976 - 2001

District Sales Manager, (1995 – 2001)

• Full profit and loss accountability for a district consisting of 16 stores in 4 states with combined annual sales exceeding over $165m.

• Responsible for communicating and executing company initiatives as well as developing plans to take advantage of sales opportunities that are indigenous to the 5 major markets in my district.

• Responsible for identification and development of management associates within the district as well as recruiting external candidates not filled by incumbents.

Store Manager, (1990 – 1995) Chesapeake, Virginia Beach, VA

• Directed the opening of a new store that was 4 weeks ahead of the scheduled opening.

• Directly responsible for 10 managers and 70+ associates.

• Annual sales volume of $8.5m

• Exceeded store planned sales by 21% for the last 6 months of 1995.

Store Manager, (1987 – 1990) San Jose, CA 1987 - 1990 1987- 1990

• Increased Annual sales volume from $9.5M to 11.5M in 3 years.

District Human Resources Manager, (1984 – 1987)

• Directly responsible for the hiring and development of the management and associates in 18 stores within a 5 state district (California, Nevada, Arizona, New Mexico, and Colorado.)

• Reviewed store compliances to associate records.

Store Manager, Denver, CO (1982 – 1984)

• New store opening in new market.

Store Manager, Atlanta, GA (1982 – 1983)

• Improved customer service level with effective cross training.

• Reduced the store’s inventory lose.

• Increased sales 15% over past year.

Store Manager, Birmingham, AL (1980 – 1982)

• New store opening in new market.

Store Manager, Gastonia, NC (1978 - 1980

• New store opening in new market.

Store Manager, Charlotte, NC (1977 -1978)

• Reduce store’s inventory loss with effective training.

• Increased store sales through effect sales planning and store’s appearance.

Assistant Store Manager, Clarksville, ID (1976 – 1977)

• New store opening.

W.T. Grant Co. 1972 - 1976

Assistant Store Manager, Ocala, FL

• Responsible for the hard lines merchandise.

Credit Manager, Charlestown, SC (1973 – 1974)

Education

Central Florida Community College, Ocala, FL 1971 – 1972

• Accounting.

East Canton High School, East Canton, OH 1966-1970

References Available Upon Request

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