Customer Service High School

**** *. ********** **. #**** Cell: 469-***-****

Garland, TX 75042 ********@*****.***

Career Overview

Dynamic and resourceful individual with superior interpersonal communication skills resulting from more than 7 years of customer service. Self-starter who shows initiative and can conduct business in a professional manner. Highly proficient at building sound business relationships & determining customer needs. Possess good customer relations skills, presenting a positive company manner.

Core Strengths

• Strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, coworkers, business associates, and management, maintaining a positive working environment.

• Experienced in general office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality. Receptive to and supportive of team efforts to ensure customer satisfaction.

• Demonstrated ability to work well under stressful conditions while maintaining a sense of humor to see projects through to completion.

• Welcome new challenges, accept responsibility, enjoy working within a team environment, and benefit from a strong network of friends.

Work Experience

Pre-Foreclosure, 01/2011 - Current

Capital One Bank – Plano, TX

• Verify account contact information and documenting actions that took place on the call.

• Contact/receive inbound/outbound calls through predictive dialer on delinquent accounts.

• Update customer’s financial budgets for workout options.

• Responsible for making sure banks compliance with federal laws and investors guidelines, in order to minimize losses and legal concerns in the loss mitigation department.

• Pull require flood determination document, copy of note, and deed of trust to determine if customer qualifies for loan modification, short sale, due date change or payment deferment.

Bankruptcy Loan Recovery, 09/2009 - 01/2011

Capital One Bank – Plano, TX

• Follow-up on customer’s chapter 7, 11, 12, and 13 bankruptcy cases, also refer necessary documents to attorney to file proof of claim.

• Assist other agencies, private investors, attorneys and trustees in providing legal information on bankruptcy lien.

• Collections on all consumer bankruptcy accounts.

• Asset liquidations and negotiations with payments/settlement regarding attorney and customers fees.

• Excellent knowledge of consumer credit laws and bankruptcy laws.

• Assign repo's account for ATV's, Motorcycles, Vehicles, Boats and if necessary begin foreclosure process.

Education

JJ Pearce High school graduated in 2005

Computer Literacy:

Data Entry Terminal (mainframe Terminal)

Lending Portal and Magnify (MSP)

Escrow inquiries

Tax inquiries

Email Software (Outlook, Lotus Notes, etc)

Internet Browser (Netscape, IE, etc)

Networking/LAN Software (Novell, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Spreadsheet Software (Excel, Lotus, etc)

Word Processing Software (MS word, etc)

Contact this candidate