Customer Service Representative

John M. Sanchez

* ******* ***** ********, ** ****7

732-***-**** Home

201-***-**** Cell

****.*********@*****.***

OBJECTIVE:

To obtain a position in customer service management where my experience can be utilized to improve customer satisfaction

and enables me to make a positive contribution to the organization.

Professional Experience

2011 – 2012 Rothstein Kass, New York

Office Services

. Maintain mailroom, copy rooms and conference rooms in perfect order.

. Keep pantries neat, clean and stocked at all times.

. Maintain printers and copiers: paper supply, changing toner and placing service calls when needed.

. Log in all incoming packages and deliver them in a timely fashion.

. In charge of duplicating all copy jobs including binding and sorting.

. Process and track all outgoing mail and packages.

. Fully operate, clean and maintain all shipping and mail equipment.

. Resolve issues with the mail and UPS, FedEx, couriers and any other delivery service.

. Receive, sort and process mail, documents, packages and supplies.

2000 – 2011 McKinsey & Company, New York

Lead Assistant

. Communicated mail service related inquiries with internal and external customers.

. Processed and recorded all parcel transactions in the Pitney Bowes tracking system.

. Ordered and tracked FedEx and UPS packages and supplies utilizing the web.

. Coordinated messenger and car service request.

. Managed office supplies and maintenance equipment for the entire office.

2000 – 2000 Reliance Personal Insurance, New York

Auto Claims Assistant

. Obtained all new loss claims by phone or fax and enter information into the claim management system

. Retrieved insured policy reports.

. Forwarded new loss claims to management for review and adjuster assignments.

. Processed acknowledgments letters.

. Claim file management.

1997 – 2000 Chubb Group of Insurance, New York

Customer Service Representative

. Communicated and tracked incoming and outgoing packages with FedEx, DHL and UPS.

. Maintained daily log for all express and certified deliveries.

. Utilized the claim and underwriting workstations to identify unknown correspondence.

. Trained and supervised interns and new hires on workflow procedures.

. Responsible for ordering office supplies and equipment.

SKILLS

Microsoft Word 2007, Microsoft Excel 2007, Microsoft Power Point 2007, Lotus Notes 8.5, Pitney

Bowes, UPS Worldship Shipping, FedEx Shipping

EDUCATION

1999 – 2001 Fiorello LaGuardia Community College, New York NY

Computer Engineering

2011 - 2011 LJW Security Training School, New York NY

Certified and License

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