Customer Service Rep & Admin Asssistant/Clerical

Judy K. Tom

*** *. ** ***** ****. Unit C, La Habra, CA 90631 ● 626-***-****

Qualifications Summary

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical, and interpersonal skills. Reliable, ethical, and friendly, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Attention to detail, resourceful in completing projects, able to multi-task effectively. Capabilities include:

• Customer Service and Relations

• MS Word, MS Outlook, Excel, & Internet Explorer

• Computer Operations

• Filing & Data Archiving

• Office Equipment Operation & Procedures

• General Accounting

• Self-starter

• Strong Communication Skills on all levels

• Detail-oriented

• Follow-up & Phone Etiquettes

• Establishing Priorities & Meeting Deadlines

• Creative Solutions

• Handling Sensitive & Confidential Information

Experience Highlights

Substitute Teacher

• To work on as on call teacher and as a long-term substitute to cover as required.

• Ability to reciprocate teacher’s requests and adapt to classroom’s lesson plan.

• Encourage the use of positive reinforcement strategies and other appropriate techniques.

• Planning and organizing appropriate learning experiences that are based upon need, interest, abilities and learning style of individual students.

• Maintain productive lines of communication with students, parents and colleagues concerning both the academic and social progress of all students.

• Actively participate in school improvement activities, professional developments, grade level collaborations, and other school related activities.

• Monitor progress through interim assessments, teacher records, English Language Development (ELD) Monitoring Tools, BPST II (Basic Phonics Skills Test), evaluations using state and district adopted materials and the California State Tests.

• Aid student in preparation to meet scholastic requirements for Standardized Testing and Reporting (STAR), California Aptitude Test (CAT), and California Standards Tests (CST).

Child Care Services Parent Specialist

• Advertises for, and recruits families for the program with effective communication in both English and Cantonese.

• Enroll families, including certification and re-certification of eligibility for programs.

• Works with all managers/supervisors and the parent to locate placement of the children.

• Assists in maintaining waiting list.

• Manages all paperwork to verify families’ eligibility and need of services.

• Responsible for the calculating of parent fees.

• Review all attendance sheets for children on case load.

• Assist parents to resolve problems with employers, schools, children and providers.

• Coordinate social services, counseling, health, and special education referrals with parents.

• Assist with planning and implementation of parent education and parent involvement components.

• Manage assigned case loads, ranging from 90-160 families.

• Maintain knowledge of State Funding Terms and Conditions for all applicable programs.

• Maintain current and accurate records in the database while maintaining confidentiality.

• Maintain complete and organized Parent Files.

• Assist with orientations and special events.

• Assist the Department Coordinators and Division Administrator as needed.

• Represent Agency at meetings.

• Experience working with parents and children and meeting the needs of families.

• Good organization and clerical skills.

• Ability to correctly and effectively communicate in written and oral English.

• Experience in the Child Development program with a BA degree in Child Development.

Human Resource & Administrative Support

• Oversee special events for staff by coordinating committees and schedules, and staying within budget.

• Maintain Human Resource Information System Records and compute reports from database.

• Maintain listing of approved positions along with assigned salary grade levels.

• Maintain spreadsheet that includes salaries and pay grades.

• Process personnel action forms and assures proper approvals; disseminates approved forms.

• Hire for overall organization all exempt and nonexempt personnel, students, and temporary employees.

• Meet the needs of all department levels through effective communication.

• Assist in hiring process by coordinating job postings.

• Maintain personnel files in compliance with applicable legal requirements.

• Keep employee records up-to-date by processing employee status changes.

• Conduct employment interviews, skills testing and new-employee orientations.

• Prepare paperwork required to place employee on payroll and establishes personnel file.

• Recruitment in applicant screening, employee orientation, evaluation and placement, extend offers, safety and benefits planning.

• Carry out responsibilities involving departmental development, employee relations and orientation programs, training, and development.

Customer Sales & Service Relations

• Experience working in an office environment and customer service, and particularly in cash-handling.

• Effective communication and customer service skills.

• Knowledge of word processing and spreadsheet software.

• Enjoy contact with the public.

• Enforce strong aptitude for numbers and handling large amounts of money.

• Maintain customer and employee information and materials with confidentiality.

• Avoiding errors and recognizing errors made by others in being precise, accurate, orderly, and detail-oriented.

• Knowledge in business applications and computer terminals in recording deposits and withdrawals that allows quick access to detailed information on customer accounts.

• Use information to tailor the bank’s services to fit a customer’s needs or to recommend an appropriate bank product or service.

• Deal with difficult customer problems.

• Vault access to ensure correct cash balance and oversee large cash transactions.

• Offer more and increasingly complex financial services, identify customers needs and services for financial success. Knowledge of various financial products and services bank offers.

• Refer products and appropriate specialized sales personnel.

• Cross-trained to perform functions of customer service representatives.

• Interact with the public by use of good verbal communication, listening, and problem-solving skills.

Management & Supervision

Motivational leadership, supervision experience, effective communication skills at all levels, creative-solutions, creating high quality standards, ensure goals and objectives for potential success, provide accurate, timely, and complete daily performance analysis and strategies on effective teaching methods. Instructor for a class of thirty-two. Use a variety of technology and media. Organize and direct a classroom program meeting the individual needs of students by implementing district, school instructions, regulations, and goals and objectives. Participate in and support activities, which are conductive to staff rapport, morals, and positive school-community relationships. Promote open channels of home/school communication. Develop and maintain an atmosphere of mutual respect among all levels. Adhere to curricular objectives, state, professional, district standards, and district adopted curriculum. Demonstrate knowledge of a variety of techniques reflecting differentiated instruction. Demonstrate knowledge of Child Development and Psychology in identifying student needs in relations to family needs and support services, and when necessary refer to appropriate resources. Take part and participate in professional growth activities (e.g. staff development, team building, workshops, conferences, school and district wide committees, and public meetings involving the community).

Employment History

SUBSTITUTE TEACHER 2010-Present

Hacienda La Puente Unified School District, Hacienda Heights, CA

SUBSIDIZED PARENT SPECIALIST 2010

Options Child Care Services, Baldwin Park, CA

LONG-TERM SUBSTITUTE TEACHER, 2005-2009

Covina-Valley, Rowland, and West Covina Unified School District, CA

HUMAN RESOURCES CORPORATE RECRUITER, 2008

CareMore Healthcare and Services, Cerritos, CA

BANK TELLER, 2008

Wells Fargo, San Gabriel, CA

TEACHER, 2007-2008

West Covina Unified School District, West Covina, CA

Education & Training

California State University of Los Angeles – Bachelor’s Degree in Child Development 2003

Charter College of Education – Professional Clear Multiple Subject Teaching Credential 2005

EdisonLearning Four Cornerstones™ Training Development 2007

The Four Cornerstones are the foundation underneath every service offered:

• Top talent

• Demanding content & customized instruction

• Culture of engagement and aspiration

• Achievement-driven management

BTSA Induction Program (Beginning Teacher Support & Assessment) 2007

Wells Fargo Incorporation of Sales & Service Training 2008

Corporate Staffing & Recruiting, HR Administration Training 2008

(Performance Management, Training, & Employee Relations)

Options Child Care Services Program – 90 Days Training 2010

Agency Overview, Specialized Departments, Codes and Regulations, both agency and state Policies and Guidelines, Subsidized Programs and Operations, Fraud and Deceit, Complaints, mini and mass held orientations, managing cases, operating phone systems and faxes, and use of agency and online databases.

Community Involvement

Educational Social Science committee member

Language

Fluent in both English and Cantonese

References

Available upon request

Contact this candidate