Manager Customer Service

Cover Letter

Apropos to my resume attached herewith, I would like to add some more lines in these columns.

With my exposure to Banking domain all along, it has given me vibrant designs to my knowledge and expertise so as to get acquainted with the Banking terms and functionalities. It is my great pleasure to share with the Banking domain basing on my educational backdrop. It has also provided me a frame for my technical expertise to extend to different methodology of working in a Bank for more than two and a half decades.

The Branch Banking operations on the one side and the Implementation of Technology aspects into the Bank’s work area, on the other side – these two approaches have paved me the way to learn many a things in the Banking domain considering the demands of the Bank and Customers as well. It is also a vivid experience for one who should have in his/her career as good Banker with a great scope for learning Banking functionalities and implementation.

It has been my endeavor since beginning of my career to strive upon new strengths and vision. The same is continued even after attaining a considerable experience in the field of domain-so as to satisfy the needs of the industry with my perseverance.

The more the thrust areas, the more I am so delighted to work and to perform at the best satisfied level of the organization in fulfilling the objectives at a real time task.

I do hope and believe that my commitment and diligence to the work would certainly make the organization successful in all its projects where my expertise is best utilized.

Awaiting an opportunity in this direction,

Siripurapu Lakshman

Siripurapu Lakshman

Mobile : +919*********, +919********* E-Mail: ******************@*****.***; ******************@*****.***

Looking for providing services with Banking Exposure and Experience to strengthen the organization and to get the best results of the Industry….!

SYNOPSIS

• More than Two-and-Half Decades’ of experieance in Banking Operations with vibrant capacities.

• Worked in Canara Bank, a 100-Year Old PSU from 1983-2011.

• Very strong commitment and determination for the work.

• Strong conceptual knowledge of Banking domain.

• Participated in many a events which promoted the Image of the Bank.

• Conducted many a conferences for preparing the staff to meet the challenges of the Bank.

• Imparted many a staff members the Banking practices in a fully computerized environment.

• Monitored the Internal Matters of Banking methodology at the best possible levels.

• Good Communication Skills and writing skills.

WORK EXPERIENCE

Worked for Canara Bank – As a Manager MMG II – 2007-2011

As an Officer from 2001-2007; and

As a Clerk from 1983-2001.

(www.canarabank.com)

KNOWLEDGE DOMAINS

Banking –

Domain Aspects Banking Induction

Deposit & Advances Portfolio

Trade Finance Operations

Official Language concepts

Internal Operations

Consumer Banking Operations

Legal Aspects

Audit observations/rectifications

Training to Staff Members

Financial Inclusion concepts

Centralised MIS Aspects

Technical Exposure - Banking Fox-based Applications

Cobol-based Applications

Oracle-based Standalone Packages

Linux-based LAN Packages

CBS Web Packages like AML, CIBIL. Etc.

Implementation of Core Banking Solutions and Help Desk Aspects

Windows OS, MS-Office Products, etc.

ACADEMIC CREDENTIALS

B.Com from Nagarjuna University, Guntur Dist. AP. India in 1981

LLB from Osmania University, Hyderabad, AP India in 2003

Diploma in Banking Applications from Apple Technologies, Hyderabad in 1990

AREAS OF EXPERTISE

Banking Domain

As a General Administration Manager – MMG II

– Taken care of CASA

- Maintenance of Staff Matters

- Cash Maintenance

- General Branch Banking

- Customer Service

- Internet and Mobile Banking Services

- ALM, AML Maintenance, etc..

- RTGS/NEFT Operations

- Administrative exposure in Consumer Banking, Recovery & Follow-up aspects, and

Planning derivatives.

As a Manager –Implementation - MMG II

- As a Roll Out Manager for the migration of the Branches from LAN to Core Banking Solutions-

on-line banking.

- As a Support Manager to CBS Branches, got established network Connections, systems configured for enabling users to access to Central Data-base.

- Guiding the Branches in Tallying ATM Cash, other GL Heads in the CBS environment.

- Assisting all Branches, for providing mandatory details like CIBIL, CRM, RTGS, etc.

- Submission of MIS Reports to the executives.

- Training Provided to end-users in the aspects of CBS, LAN Packages, CIBIL, Anti-Money Laundering, CRM Packages, RTGS/SFMS Aspects.

As an Implementing Officer of IT

- As an Implementing Officer, Branch Computerization has been completed within a record time.

- All the LAN-based packages besides standalone packageshave been implemented and updated

for Branches’ use.

- Migration from Standalone to LAN and from LAN to WAN has been made through as a Roll Out

Team member and as a Team Lead.

As an Officer - General

- Supervision of all CASA matters, General Administration

- Maintenance of Cash handling, Safe Deposit Lockers

- Dealing with technology aspects of ATM, RTGS, Anywhere Banking, On-line Banking, Internet &

Mobile Banking Operations

- As a ‘Lan Administrator” of the Branch, taken care of Hardware and software aspects of

the branch.

- As an In-charge of an Extension Counter for a period of 60-days managed excellently

with maintenance of good Internal control and consistent growth of the organization.

As a Clerk - All types of General Banking Transactions which include CASA, Term Deposits, Advances,

Clearing Operations.

- Preparation of all MIS Reports, P&L A/c, Balance Sheet for the Branch/es concerned.

- Updation of many records required for audit review.

- All types of Consumer Banking Operations which include Identification of Merchant

Establishments for Credit Card Acceptance, identification/scrutiny of applications for

Credit Cards’ issuance.

- Recovery of Card dues, if any.

- Matters relating to Legal aspects which include preparation of office notes for permitting

filing of suits, execution of EPs and Compromise Proposals.

Client Relationship Management

• Ensuring high quality services, resulting in customer satisfaction and optimum resource utilization for maximum service quality.

• Providing personal attention to the banking problems faced by the clientele and try to solve the same.

• Ensuring maximum productivity from the staff for betterment of the organization.

• Updating the latest aspects of banking in implementation of procedures.

• Striving to provide the best possible services to the organization and to the customers.

CO – CURRICULAR ACTIVITIES

Interests: Writing Articles in Mother-tongue ie., Telugu

Strengths: Diligent, Committed and Determined with Good Communication skill.

Language Proficiency: English, Hindi and Telugu.

Personal Details

Father Name : (Late) S.Koteswara Rao

Date of Birth : 25-11-1961.

Matrial Status : Married

Children : 1

Address : Flat No.204, Cheruku Apartments, Street No.9, Himayathnagar, Hyderabad-500029 A.P. India

Last CTC : Rs.600,000/- p.a.

Expected CTC : Rs.800,000/- p.a.

Time Required : 0-30 Days

References :

1. Sri G.V.Rao 2. Sri Ch.Tirupathaiah

Senior Manager Senior Manager

Canara Bank Canara Bank

DIT – HO T M Section

Naveen Complex Circle Office

14 M G Road Narayanguda

BANGALORE – 560 002 HYDERABAD – 500 029

Mob. 094******** Mob.094*********

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