Sales / account manager

Carlos Munoz

**** *** *******, *********, **.****2

Phone: 978-***-**** Email: *****************@*****.***

Objective:

To obtain a challenging and rewarding position in sales with a growth oriented firm that offers diverse job responsibilities. Where I can contribute the skills and education I have acquired into a challenging and tough position with the opportunity for advancement

Profile:

 Hardworking team player with great bi-lingual communication skills

 Talent for identifying customer needs and presenting appropriate company product and service offerings.

 Experience making cold and warm calling.

 Strong back ground in software and hardware technologies.

 Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

 Expertise in resolving escalated customer service issues.

 Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Experience:

2006-Present University Of Maryland Athletics College Park, MD

Competitive Cheer Assistant Coach

Handle inquiries, Interface daily with internal partners in business office, and facilities departments.

• Respond to email and phone inquiries.

• Help create and organize team schedule.

2006-Present Acres Realty Frederick, MD

IT Consultant

Helped create and maintain windows based network.

• Set up PC’s for multiple users.

• Configured Linksys router.

• Set up real state management software.

2005-2006 Fast Channel Network Needham, MA

Customer Support Tech.

Handle customer inquiries, complaints, calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in affiliate relations, data management, and client management departments.

• Respond to customer calls/emails and resolve their issues pertaining audio and video commercials delivery system.

• Maintained accounts for Internet and e-mail purposes.

• Provided training for new employees in Reach customer support.

• Had 98% customer satisfaction rating.

• Answered 53 calls in one day (2nd highest at the time).

• Responsible for immediate supervisor responsibilities on his time off.

• Updated documentation for everyday processes and created documentation for new ones.

• Created different scripts to answer customer inquiries for department.

2000-2002 MA. Office of the State Auditors Boston, MA

Systems Analyst

To learn all different aspects of audit tracking system developed internally to create different interfaces for viewing the information gathered home grown audit tracking system. Responsible for developing a curriculum and manual for the use of internally developed timesheet tracking system.

• Supported and trained staff on in house timesheet tracking system.

• Assisted in deploying software updates.

• Created reports that allowed different views into the audits using crystal reports.

• Performed computer support for network users with Microsoft products.

• Installed and maintained Microsoft SQL 7.0 for in house audit tracking software.

• Helped network administrators with network software support.

• Contributed in computer network anti-virus clean up.

1999-2000 Raytheon Company Waltham, MA

Customer Support Specialist (Co-op)

Support of internal computer network with different types of platforms and performed upgrades of different programs and utilities.

• Performed Level I Support – responded to or dispatched help to all incoming support calls.

• Covered help line desk when needed – answered phone calls and directed callers to appropriate party.

• Created problem tracking database for lotus notes issues.

1997-1999 Cognimed LLC Lexington, MA

System Administrator/Entry Level Programmer (Co-op)

Performed all network maintenance and set up all workstations for new employees. I was responsible for creating and documenting all the testing for Care system application. I was also responsible in creating front end form to enter patient information into the system.

• Created documentation to test applications for different products.

• Developed 6 types of patient test plans, allowing every part of the application to be tested.

• Performed quality assurance on health care application.

Education:

1996-2001 Northeastern University Boston, MA

B.S., Computer Engineering Technology.

• Dean’s List.

• Member of ASSET Association of Engineering Technology.

2002-2004 University of Louisville Louisville, KY

Business Administration

Interests:

Building and maintaining PC’s, HTML, working out.

References:

Available upon request

Contact this candidate