Management
Resume:
CHERYL ELLIS
ALTA LOMA, CA 91701
mailto:******.*****@********.***
Motivated, organized individual, with extensive administrative background, seeking executive management opportunity where experience and education in the developing and management of business operations can be utilized for mutual growth
Summary of Qualifications
• Experience – Have been in administrative positions for over 20 years, promoting from Customer Service Representative to Program Developer and Business Owner.
• Leadership - Trained and mentored both new and seasoned personnel in both subordinate and management positions within the business / administrative environment.
• Accuracy – Completed all assigned tasks with the utmost professionalism and attention to detail, maximizing efficiency and utilizing strong self-management skills.
• Teamwork – Constantly worked in environment where teamwork, on behalf of executives, managers, staff, and clients was essential to meeting business objectives. Demonstrated the ability to work with people from diverse cultural, SES, and professional backgrounds.
Professional Experience
TRG Customer Solution/Verizon San Dimas, CA 2009-Present
Business Administration Manager
• HR Manager
• Create and Maintain Daily and Monthly Sales Activity Reports
• Payroll
• Interview New Hires
• Recruiting
• Oversee and maintain all administrative documentation and procedures for Commercial Business Dept.
• Review and enter sales representative’s sales data into computer system
• Obtain business permits for sales territories
• Business liaison for TRG with Verizon Business to Business Sales Dept.
• Business Services Office Manager
• Train new business outdoor sales reps
TRG Solutions/Verizon-Fios Rancho Cucamonga, CA 2008-2009
Customer Service/Outside Sales Rep
• Door to door sales of Verizon products
• Outside customer service representative for Verizon fiber optics products
• Place orders and set up installation dates with customers
• Troubleshooting customer complaints
• Assist management by preparing and presenting slide shows of product information for training classes
Cheryl’s Christian Clothing Ontario, CA 2006-2009
Owner
• Develop pricing strategies, balancing firm objectives and customer satisfaction.
• Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
• Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
• Consult with product development personnel on product specifications such as design, color, and packaging.
• Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
People Matter Community Outreach Pomona, CA 2003-Present
Volunteer - Program Developer / Administrator
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Research and analyze member or community needs to determine program directions and goals.
• Develop and design community outreach programs including; Master Youth Program, emergency shelter, food bank, and transitional housing.
Two Roads Professional Resources Upland, CA 2006-2007
Training Specialist
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Analyze training needs to develop new training programs or modify and improve existing programs.
Coca-Cola Rancho Cucamonga, CA 2003-2005
Account Manager
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices; and record amounts due for items purchased or services rendered.
• Perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.
• Resolve discrepancies in accounting records.
The Gas Company / Act 1 Employment Agency Los Angeles, CA 1993-2003 Customer Service Representative
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Mt San Antonio College Walnut, CA 1993-1996
Peer Counselor
• Counsel students in EOPS (Extended Opportunities Program Services) on campus
• Helped students prepare admission and financial aid forms for college entry
• Tutored students in Math and English
• Did student assessments/evaluations for counselors, receptionist
Wisner Electric Company Baltimore, MD 1989-1993
Administrative Assistant
• Manage and maintain executives' schedules.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• File and retrieve corporate documents, records, and reports.
• Prepare responses to correspondence containing routine inquiries.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Make travel arrangements for executives.
Education
University of LaVerne, LaVerne, CA
Masters Degree
Masters of Leadership and Management – MSLM (GPA 3.6)
Emphasis in Managing Non-Profit Organizations
Key Courses: Business Management Theory & Practice; Leadership Theory & Practice; Conflict Management; Human Resource Management; Ethics & Decision Making; Negotiations & Bargaining; Marketing for Non-Profit Organizations; Organizational Research; Non-Profit Organizational Management
California State University, Fullerton, Fullerton, CA
August 1996-June 1999
Bachelors Degree
Bachelors of Arts in Communications - BA
Mt. San Antonio College
August 1993-June 1996
Associates of Arts in Communications / Journalism - AA
Computer Skills
Microsoft Office (Word, Excel, PowerPoint); Typing Speed: 60 WPM
Awards
Successfully made the Dean’s List every semester / quarter; Received the honor of being nominated “Who’s Who Among College Students” – 1994; Earned media scholarship at Mt. San Antonio College
Contact this candidate