Human Resources Customer Service

YVONNE M. BECKER, MBA, SPHR

**** ********** ***** *******, ** 45103

Cell: 513/256-1838

******.********@*****.***

www.linkedin.com/in/yvonnebecker

PROFILE

A broadly skilled Human Resources Professional with several years of experience with a successful record of establishing effective business partner relationships by aligning Human Resources strategies with corporate goals and objectives. A proven leader with strengths in strategic problem solving and planning; managing change, and developing successful HR processes. Established competencies in compensation, benefits, communications, recruiting, performance management systems, HRIS and sales compensation design. Domestic and International Compensation and Benefits experience.

SKILLS

Problem Solving, negotiations, strategic and analytical thinking, change agent, highly effective in coordinating efforts or projects across functional areas. Proficient in Excel, Word, PowerPoint, and PeopleSoft. Experienced with SAP, Access, Visio and Mercer Prism.

PROFESSIONAL EXPERIENCE

Active Participation in Human Resources Meetings, Seminars, and Conferences to stay current in the relationship between Human Resources and the business. 2011 - Present

Axcess Financial Services Inc. - Cincinnati, OH 2008 - 2011

Retail Money Services, E-Loans and Collections

Director, Workers Compensation, Benefits, & Compensation - Corporate Headquarters: over 3,000 Employees in the US & UK

Managed a staff of six and all aspects of benefits, compensation, and workers’ compensation including vendor selection, plan design, negotiations, communications, Executive Briefing, policies and implementation. Responsible for a $10 Million plus budget.

Presented a Benefits Strategic Proposal to Executives that was overwhelmingly approved and implemented

Reduced manual input errors by implementing an online Benefits Enrollment and merit planning tool that automated entries into the payroll system.

Increased participation of the 401k plan from 500 to approximately 1,300 by transitioning from a traditional to a Safe Harbor Plan.

Increased ROI by $300,000 on the FMLA Leave process by Outsourcing to a qualified Vendor.

Created a Geographical Salary Structure for store associates which created market competitive pay guidelines that satisfied the field management’s goals.

Restructured all salary ranges to be in compliance with state minimum wages.

Recognition: Saving more than $75 annually on Broker fees via the RFP Process.

Convergys Corporation – Cincinnati, OH 2003 - 2007

Provider of Retail and Business Outsourcing Services

Senior Associate, Compensation - Corporate Headquarters: 65,000 Employees World Wide

Managed a staff of one. As an internal consultant and analyst for the U.S. and Off Shore sites, was responsible for the design, development, modeling, implementation, and communications for the corporate compensation program. Managed the Customer Service Representative Merit Program.

Developed and implemented a new compensation plan affecting 30,000 plus employees that was adopted by the Organization which reduced turnover and absenteeism. Received company wide recognition.

Improved employee moral and trust by implementing an HRIS program that assured pay equity among CSRs in the same program.

Led Compensation integration for five Acquisitions that reduced the on boarding process and accelerated employee productivity.

Researched, created, and delivered the initial Presentation for the company’s transition to Restricted Stock Units that was adopted and utilized by the corporate legal team.

Recognitions: CI Yahoo Award; The Power of One Champion

Meridian Bioscience, Inc. - Newtown, OH 2001 - 2002

Biotechnology-Develop, Manufacture, and Distribute Medical Diagnostic Kits

Director, Human Resources – Corporate Headquarters

Managed staff of 6 and all aspects of Human. Responsible for entire HR Budget.

Reduced recruiting costs $223,000 by bringing the Employment function in house and implementing a new applicant tracking tool for less than $500.

Reduced turnover 20% by designing and implementing a new retention strategy.

Established and implemented a formal relocation program which improved employee transition at no extra cost to the company.

Negotiated lower rates for group health coverage, reducing the proposed premium increase from 28% to 17%.

Created a formal tracking process that assessed Employee Safety Training requirements which complied with the FDA.

Recognition: Successful OFCCP Audit resulting in no fines or penalties.

Electronic Data Systems (Formerly SDRC) - Milford, OH 1998 - 2001

Develop and Implement Mechanical and Production Information Software

Benefits & Compensation Manager - World Headquarters

Managed staff of 5 and all aspects of Relocation, Compensation and Benefits including design, negotiate, implementation, and communication of the compensation and benefit packages for approximately 3,500 employees world-wide. Responsible for $20 Million budget.

Managed the development and implementation of a management incentive plan that assured timely and correct bonus payments were made.

Created salary ranges within the Broad Band salary structure, which created internal pay equity that was competitive in the marketplace.

Partnered with IT to design and implement an intra-net site where employees could access company information and forms which improved efficiencies and reduced costs.

Partnered with managers to identify key employees and career development plans necessary to assure succession goals were met.

Implemented international compensation and benefits plans for several new sales offices located in Brazil, Mexico, Canada, Singapore, Australia, and India needed to do business in those markets.

Partnered with the legal department in the due diligence process for 5 acquisitions and identified a savings of $200,000 in acquisition cost.

Designed and implemented a formal leave of absence policy that controlled salary and benefits costs thereby saving the company approximately 10% of base salary.

Reduced benefit costs $100,000 by merging 4 North America Dental plans into one National Plan.

Served on the key committee that selected and implemented an HRIS that allowed the company to implement an online enrollment and merit tool worldwide which improved efficiencies.

Recognition: Structuring and Implementing a successful Executive Total Reward Package.

Bank One NA - Cincinnati, OH 1987 - 1998

Provide Financial Services in Banking and Investments

Employee Relations Consultant for Cincinnati, Dayton and Northern Ky.

Responsible for Employee Relations, training, compensation, benefits, EEOC, and Organizational Development. Administered and interpreted policies and procedures. Interacted with the EEOC, CRC (Civil Rights Commission), and Arbitration. Managed payroll, performance appraisal, and job description systems. Completed and evaluated compensation and benefit surveys and assisted in evaluations for setting salary ranges and grades. Promoted to Banking Officer

Recognitions: Successful Audit of all payroll tax records that prevented negative tax impact to company. Successful negotiations that resulted in adding an HMO to Company Benefit Package. Participation in two Acquisitions successfully merged.CI Yahoo Award; The Power of One Champion

EDUCATION

M.B.A. Thomas More College, Crestview, KY

B.A. in Business Management, Wilmington College, Cincinnati, OH (Graduated w/Honors)

A.A. in Business Administration, University of Cincinnati, Cincinnati, OH

CERTIFICATIONS

Senior Professional Human Resources (SPHR)

WorldAtWork – Working toward my CCP (3 classes left)

AFFILIATIONS

Society For Human Resources Association (SHRM)

World At Work

HR Leadership Council

Greater Cincinnati Human Resources Association (GCHRA)

Active in HR Roundtables and other Focus Groups

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