Sales Customer Service

James P. Romenesko

**** ************ ***** *** **

Fort Atkinson, Wisconsin 53538

414-***-**** **************@*****.***

INTERNATIONAL SALES MANAGER

Highly organized and enthusiastic international sales leader with a history of delivering impressive contributions to profit productivity, budgeting, and negotiation. Experience in establishing and managing international business relationships while improving customer service performance and customer satisfaction. Demonstrated abilities in balancing distribution networks, end-user customers, budget, and delivery timelines. Committed and customer-oriented with a broad range of product and quality engineering experience. Proven ability to effectively manage contracts and ensure adherence to compliance standards, both in the United States and abroad.

• Progressive knowledge in strategic selling, while managing a diverse distribution network spanning Europe, Russia, and central Asia.

• Instrumental in the management of and cooperation with a team of sales directors and distributors, continually working to improve team morale and increase company sales.

• Adept at fostering long lasting relationships with executives, project managers, employees, distributors, and department heads.

• Championed the transformation of an international finance incentive program at Nasco, introducing a plan encouraging distributors to pay early and place more orders.

• Ability to adapt to diverse and demanding environments while providing leadership in all phases of complex and technical projects.

• Proven track record of negotiating and closing complex deals while also managing multiple sales opportunities.

• Dynamic professional with strong presentation skills that deliver personalized value to staff while utilizing proactive management processes and interpersonal communication skills.

• Verifiable aptitude in understanding contracts, plans, products, and specifications while demonstrating expertise in international problem solving, decision-making, and team building.

• Visionary who synthesizes facts, events, and concepts to develop realistic and long-range plans while directing, coordinating, and managing projects from conception to final execution on a timely and cost-effective basis.

• Determined problem-solver who thrives in challenging situations.

Project Management Account Supervision Contract Negotiations Organizational Management

Contract Management Staff Development Cost Analysis Budget Control Problem-Solving

PROFESSIONAL EXPERIENCE

NASCO INTERNATIONAL, FORT ATKINSON, WI 2007-Present

A leading manufacturer and distributor of medical training equipment, environmental sampling products, and education materials.

Director of Regional Sales-Europe/Russia/Central Asia

Develop and manage foreign distribution networks. Organize and attend foreign trade shows, demonstrating products for end users. Travel to meet with foreign distributors and customers to present products and develop sales plans. Hold responsibility for management of sales in Europe, Russia, and Central Asia. Work closely with entire international sales team to coordinate support of customer needs and to accelerate the sales process. Collaborate with sales team to develop account strategies and insightful recommendations. Provide direction and mentoring, able to work as part of team or individually.

Manage international healthcare website in collaboration with the IT department. Develop marketing materials implementing methods that are language neutral and cross-cultural. Serve as member of hiring committee, consulting with senior management about potential job candidates and assisting them in the decision.

• Increased sales in region through increasing delivery efficiency and distributor communication, and by providing excellent customer service, motivation of staff and team members, and effective distribution channel analysis.

• Attained and have held position of leading sales representative through attaining highest sales in department, driving and developing new customers, and expanding business within the existing customer base.

• Implemented payment initiative with distributors, resulting in Nasco receiving payments in 30 days instead of 60, maintaining a healthy cash flow, and limiting credit exposure.

• Motivated staff and distributors to increase production/sales and efficiency while working more cooperatively, resulting in orders being shipped in a timely manner and increased customer/staff satisfaction.

• Collaborated with manufacturing staff to analyze product hold-ups and find solutions to problems, allowing pending orders to be shipped by the end of the fiscal year.

• Managed multiple accounts, presenting ability to negotiate and close complex deals.

• Served as customers ‘single point of contact’, developing stable and profitable relationships with distributors and end-users.

• Analyzed and evaluated markets in individual countries and projected sales for region, to determine effectiveness and efficiency of distribution network.

• Created marketing strategies and brand awareness campaigns for several product lines.

Previous sales and marketing experience working for a greenhouse selling plants to consumers at a garden center and farmers’ markets from 1999-2007. Gained tremendous experience marketing and direct sales to clients throughout the greater Madison, Wisconsin area.

Previous career experience working as a Peer Health advocate at the University of Wisconsin-Milwaukee, a Program Evaluator for HIV/AIDS prevention project at Population Services International in Moscow, Russia, and as a graduate assistant and substitute teacher in Tucson, AZ.

EDUCATION

Master Business Administration (MBA), University of Wisconsin-Whitewater, expected May 2012.

Master of Arts in Russian, University of Arizona, Tucson, AZ, 2006.

State Certificate of Russian Language and Proficiency, Moscow University of Humanities, Moscow, Russia, 2005.

Bachelor of Arts in International Economics, University of Wisconsin-Milwaukee, Milwaukee, WI, 2001

COMMUNITY INVOLVEMENT AND ACHIEVEMENTS

Director of Communications and Membership - Madison Committee on Foreign Relations 2009-Present.

Award, Outstanding Graduate Assistant Teacher, University of Arizona, 2006.

Award, 1st place in Student Showcase, Research Presentation, University of Arizona, 2006.

Speaker, American Teachers of Slavic and Eastern European Languages Regional Conference, 2005.

President, Russian Club , University of Arizona 2006

Volunteer, Eastern European Business Forum, 2005.

Volunteer, American Center, Moscow, Russia, 2005.

Member of Dobro Slovo, National Slavic Honor Society.

Creator, departmental research symposium, University of Arizona 2005.

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