Customer Service Sales

MONICA SIOPA

**** ********* *****, *********, ** 21037•410-***-****•*******@*****.***

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EDUCATION

TOWSON UNIVERSITY, Towson, MD September 2006- May 2009

Bachelors of Science in Communication Studies

SKILLED QUALIFICATIONS

• Computer Skills: Proficient in Microsoft Office and Citrix systems

• Excellent bilingual communication coupled with interpersonal skills

• Willingness to learn

• Mastered organization

• Expert at multi-tasking in a pressurized environment

PROFESSIONAL EXPERIENCE

Complete Industries Corporate Office, Bowie, MD January 2011-May 2012

Sales & Marketing Coordinator/Business Developer

• Responsible for direct mail, email broadcast campaigns, outbound calls, public relations, customer communications, media advertisements, promotions, and other marketing plans

• Responsible for producing a monthly newsletter to customers and prospects

• Working with customers in developing references and testimonials

• Maintaining/updating current client database, and the daily upkeep of lead sheets

• Represent the firm in corporate events, industrial meets, trade shows and marketing conferences

• Responsible for preparation and distribution of weekly reports and managing contracts and all associated files

• Responsible for adhering to departmental budgets

Jordan Kitts Music Corporate Office, College Park, MD January 2009- January 2011

Customer Service & Delivery Administrator

• Assisted sales with delivery logistics (short lead time, stock commitment, delivery issues)

• Responsible for verifying all merchandise transferred to and from remote events

• Responsible for receiving merchandise from vendors while verifying and recording serial numbers

• Providing outstanding customer service to existing and potential customers

Jordan Kitts Music Corporate Office, College Park, MD November 2003-January 2011

Marketing & E-Commerce Assistant

• Assisted marketing department in sending and tracking promotional mailers

• Maintained, organized and reported on data activity from all web contacts and special offers

• Responsible for all website functionality

Jordan Kitts Music Corporate Office, College Park, MD January 2009- January 2011

Corporate Office Event Planner and Outside Sales Executive Assistant

• Responsible for fielding phone calls, publishing daily sales and marketing reports

• Provided corporate assistance in excess of 20 outside promotional events that generated over $5 million of revenue in 2010

• Programmed/administered multi-line phone system for corporate office

• Provided assistance to the office Executive Assistant and CEO

• Aided the IT department with data entry

• Arranged and executed annual & individual company trips, meetings, dinners & events

• Controlled and held responsible for event budgets and vendor relations

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