Manager Customer Service
Resume:
AIMEE C. SAVEY
Brooklyn, NY 11201
*************@*****.***
Summary of qualifications
Experienced retail manager with a strong background in inventory control, hiring, training, crew development and problem solving in an ever-changing, fast-paced environment. Dedicated to upholding company values, promoting the brand, and setting an example of integrity and hard work. Self-starter with the ability to work independently, as well as on a team.
Job experience
Assistant Store Manager , Trader Joe’s Company June 1997- April 2011
Trader Joe’s is a retail grocery chain that is dedicated to delivering unique products at a fair price with the highest level of customer experience possible. Trader Joe’s is more than a grocery store, it is a community gathering place.
Education:
San Francisco State University Bachelor of Arts
Graduated 1999 Liberal Arts/Music
Accomplishments:
• Co- managed the #2 store in the company, a $70 million per year store serving 35K customers per week.
• Earned 5 promotions between 2006 and 2011. Ended career as an assistant manager at the 72nd and Broadway location in Manhattan.
• Assisted in opening three new locations in NYC, which required hiring and training over 300 new hires in 2005, 200 in 2009 and 220 in 2010 for what became the three busiest stores in the company.
Training, Communication and Feedback
• Trained crewmembers in all levels of development, from new hire to experienced supervisor.
• Developed and taught training classes for new hires unfamiliar with the company, preparing them within two weeks for the store grand opening.
• Identified training gaps and implemented supplemental training for seasoned crewmembers.
• Analyzed best practices in order to increase efficiency and find opportunities for improvement.
• Utilized situational leadership to identify crew strengths and encourage potential leadership capability in non-exempt employees.
• Ensured that communication of store initiatives and goals reached all levels of the crew and that consistency was maintained when put into action.
• Coaching and mentoring, one-on-one and in groups.
• Resolving customer issues quickly, with tact and in favor of the customer.
• Developed strong written and verbal communication skills and the ability to speak comfortably to all levels within an organization.
HR and Hiring:
• Assessed resumes and applications in order to identify individuals who had a great attitude, a strong desire to learn, enthusiasm for our company and for people. We hired brand ambassadors, not employees.
• Interviewed qualified applicants and hired candidates with the potential to deliver excellent customer service and represent company values.
• Performed HR duties such as answering benefit questions, completing new hire paperwork, and reporting injuries.
• Correcting improper behavior, mediating conflict, implementing progressive discipline.
• Wrote and delivered performance reviews for both supervisors and part-time crewmembers (up to 180 people).
Inventory Management:
• Analyzed product movement in order to reduce waste and increase sales on popular product while maintaining a minimum of back stock with a special emphasis on holiday items.
• Accurate reconciliation of warehouse manifest and vendor invoices.
• Monitored back stock control and back room organization.
• Planned logistics of deliveries vs. staffing and customer traffic patterns.
• Coordinated periodic store counts by providing accurate inventory data and organizing the preparation and execution of the counting process.
• Maintained proper item signage when prices or codes changed.
• Oversaw proper product rotation and dating.
• Constantly improving and training best practices in regards to inventory and ordering procedures.
Merchandising:
• Strategic thinking in regards to ordering product.
• Setting up displays, allotting shelf space and planning customer samples in order to raise the average sale.
Retail Operations:
• Maintained customer and crewmember safety.
• Scheduled store maintenance and upkeep.
• Wrote store schedule for up to 180 crewmembers per week according to projected sales and customer traffic.
Other skills: Proficient in Microsoft Office, particularly Excel; Kronos timekeeping system, scheduling with Tomax/SuperSked, various heavy machinery including electric pallet jacks and forklifts.
References:
Vanessa Chirgwin Trader Joe’s Captain, Brooklyn, NY 718-***-****
Jaime Wesker Trader Joe’s First Mate, Scarsdale, NY 914-***-****
Tracy-Ann Reeves Trader Joe’s First Mate, Manhattan, NY 212-***-****
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