Insurance Life
Resume:
LOVELY MICHEL
PLANTATION, FL 33312
**************@*****.***
SUMMARY OF QUALIFICATIONS
• Training
• Scanning and Faxing
• Quality inspection
• Meet daily production goals
• Assist on other jobs as needed
• A self starter with excellent communication
• Intermediate Knowledge of Creole
EDUCATION
Bachelor of Arts in Psychology, Florida International University, Miami, FL
Completed: August 2011
Associate in Arts in Psychology, Miami Dade College, Miami, FL
Completed: June 2006
EXPERIENCE
Enrollment Specialist, Sapoznik Insurance & Associates, North Miami Beach, FL
Sept 2000-Present
•Prepared new application process by reviewing documentation and conduct quality checks in preparation for the policy to be delivered to carrier
•Reviewed applications to see if all of the necessary information and documentation has been received
•Work with agents, underwriters and other employees to collect and organize all necessary items
•Utilized multiple software systems designed for the insurance industry and work with all lines of employee benefits insurance.
•Scan application file into Zywave system
•Follow-up with customer if paperwork to assure information complies to organization guidelines
•Perform general office duties such as reviewing incoming documents to identify which insurance policy they belong to and routing the documents electronically to that policy, sending letters regarding personal insurance information to our customers
•Worked with other employees and external groups to collect and organize all necessary health, dental, vision, life insurance information
•Trained new employees and assure they perform adequately
•Create new profiles for prospective clients
•Manage inbound calls, inbound and outbound faxes, creating cases, scanning and filing.
VOLUNTEER EXPERIENCE
His House Children’s Home October 2009 – December 2009
•Mentored young teenage girls on family issues and relationship
•Assisted house parent with organizing home
•Participated in events including Halloween shopping, Styling hair, Thanksgiving picnic, Christmas gift wrapping, Baby shower
•Supervision during activities
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