Medical Assistant Customer Service

Michelle Louise Ferrera

**** ****** **** ****** # *

Colorado Springs, CO 80918

Evening Phone: 719-***-****

Day Phone: 719-***-****

DSN: 834-6991

Email: ******@*******.***

Country of citizenship: United States of America

Veteran Status: No preference

Contact current Employer: Yes

Availability Job Type: Permanent

Work Schedule: Full Time

Desired US-CO-Colorado Springs

Locations US-Co-Denver South

Work Experience: Educational Business Services Sep 2009 to Present

DoD-USAF-21st Medical Group Hours per week: 40 hours

Contract Administrative Assistant- Medical facility liaison for outside government and federal agencies, assist with over 65 Personal and non-Personal contracts, skilled in application of fact finding and investigative techniques, develop and monitor life cycle cost analyses of projects, assist with the decision of contract awards, daily communication with executive management and leaders, analyze, evaluate and executing financial plans to Flight Commander on all administrative budgetary and operational matters, administrates financial research and manages tasks and projects, managed and organized training for COR’s, (Contract Officer Representative), file review for compliance, perform research of procedures, policy and regulations, and for the development of guidance to provide higher level acquisition technical advice and management advisory services to managers and customers. Validation of employee hours and PTO, In-processing of new employees, out-processing of contract employee’s, review and de-obligation of accounts, worked closely with Budget Analysis and Contract Manager to include; maintaining complex and budgeting transactions, Resolving complex problems in processing nonstandard transactions, Monitored and recorded de-obligations, obligations, expenditures, transfer of funds and other budgetary transactions. Examined accounts to ensure payments are made accurately and timely, Analyzed data within the DFAS accounting system to ensure accuracy of data elements, established updates and maintains funding tasks of various types, familiar with WAWF, Commanders Resource Integration System (CRIS) along with daily use of Defense Transaction Interface Module Systems (DHMRSI).

Praxair Health Care June 2007 to Feb 2009 Colorado Springs, CO Hours worked per week: 40

Front Office Supervisor- Directly supervises office teams and proactively managed their performance and development including but not limited to performance feedback, appraisals, and corrective action. Plans, develops, monitors, and executes actions required to manage the office’s administrative functions. Provides support to supervisors, managers, and other employees in day to day operations, which include the following areas: fiscal management, management information systems, administration, and overall office management, proven track record of achieving results; set goals and actively rally staff to achieve those goals. Other responsibilities include; training and hiring of externships, tracking of authorizations, ensuring timely selection of orders and open orders, ordering of supplies, employee presentations and training on obtaining excellent customer service, actively worked on validation to keep expenditures under 35%, Designed and maintained records system. Develop and maintain logs, tracking forms, spreadsheets, and databases for the purpose of tracking department purchases, inventory, and user information.

Albert Vein Institute October 2006 to May 2007

Colorado Springs, CO Hours worked per week: 40

Front Office Lead/Back Office Medical Assistant- Supervision of front office, broad understanding of how administrative, financial, and other business support assignments contribute to the activities of the organization unit, Insurance authorizations for surgery for all insurances carriers, over-saw accurate payment from insurance companies, daily communication with vendors and contractors, set up new clinic with OSHA and HIPPA compliance, training provided on payroll, assisted physician with out -patient vascular surgery, continually worked towards building and sustaining a joined leadership work environment with physician and staff.

Mt View Medical Group June 2004 to October 2006 Colorado Springs, CO Hours worked per week: 40

Back Office Medical Assistant/Department Head of Lab- Ability to perform all aspects of back office duties, broad understanding of how administrative, financial, and other business support assignments contribute to the activities of the organization unit. Perform various analytical studies such as overtime usage trends, leave usage, with limited review by senior management. Other responsibilities include., insurance billing, maintained quality controls and CLIA compliance, responsible for maintaining of all medical equipment in office, trained employee’s on all aspects of laboratory, re-designed Lab and waiting room for efficiency, responsible for 30% increase in revenue over a period of six months, received positive feedback from patients and physicians, proficient with injections, venipunctures and setting up heart monitors.

Education:

Walden University

Masters Certificate- Feb 2012

Major: Project Management

GPA: 3.90/4.0

National American University

Bachelors- May 2007

Major-Health Care Management

GPA:3.5/4.0

Minor- Aug 2006

Associates Applied Management

GPA: 3.35/4.0

SCI Paralegal Institute

Diploma- June 1995

Major-Paralegal

GPA: Summa Cum laude, graduated with Honors 3.76/4.0

Denver Technical College

Diploma- April 1990

Major-Medical Assistant

GPA-3.0/4.0

Additional Information:

Elected to be on Student Advisory Team- 2007

“Who’s Who Among College Students” 2007

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