Sales Training

RESUME

Personal Information

Name: Aida Matthews

Address: ***** ****** *** *** **, Gardena CA 90249

Telephone: 323-***-****

E-mail: ****.*******@*****.**

Date of birth: 24 September 1985

Nationality: German

Work experience/

Training

Date: February 2009 to July 2011

Position: Apprentice as a Hotel Specialist

Employer: InterContinental Cologne, Germany (changed to Dorint Hotel in April 2011)

Sector: Front Office, Housekeeping, Stewarding, Kitchen, Service

Achievements: Successfully participating in several hotel trainings, attending school including

business subjects, expected graduation in July 2011

Front Office: - check in/ check out

- using Opera

- handling guest complaints

- making reservations

- upselling rooms

- responding to individual guest wishes

Housekeeping: - “I Clean” Training

- checking rooms

- coordinating and leading a team of cleaners

Stewarding: - setting up buffets for events

- taking care of hotel equipment

Kitchen: - covering the life cooking station for breakfast

- preparing garde manger for events

Service: - serving food at the restaurant/events

- coordinating and leading waiters at the restaurant/events

Date: December 2007 to October 2008

Position: Au-Pair

Location: Los Angeles, CA (USA)

Date: November 2003 to November 2007

Position: Part-time Sales Assistant

Employer: H&M Cologne/Germany

Sector: Customer Services and Sales

Achievements: Improving and implementing interpersonal skills,

Completing a 2 months Visual Merchandising training at H&M London/ UK

Education

Date: February 2009 to July 2011

Qualification: Certified Hotel Specialist at the Berufskolleg Ehrenfeld, Germany

Date: September 2004 to July 2007

Qualification: Degree in Garment Technologies and technical Diploma, Berufskolleg Humboldtstr, Germany

Date: September 1996 to July June 2004

Qualification: General Certificate of Secondary Education, Grammar School Gymnasium Bonnstr., Germany

Personal skills

Social skills: friendly, open minded, ambitious, responsible, loyal, committed, flexible,

trustworthy,humorous

Language skills: German, Farsi (mother tongue)

English (fluent)

Spanish, French (basic knowledge)

IT skills: Knowledge of Word, Excel, Opera

Personal interests: travelling, meeting new people, sports, fashion, cooking

References available upon request

Contact this candidate