Customer Service Software
Resume:
MICHAEL MCDERMOTT
*** ******* ** ******, ** *****
Objective
Seeking a position that will utilize my abilities to enhance the companies overall growth, as well as my own.
Work Experience
Self Employed - Lowell MA
September, 1996 - Present
IT Support Specialist
IT Specialist/Computer Consultant Independent Computer Consultant working for large and small, public and private Companies. Providing computer support, software and hardware Upgrades and support, Windows 95, 98, NT, 2000, XP, Vista & 7 Database Management, Web Page designs and support. Also design and Implementation of new databases and Software. LAN and WAN Administration as well as all Dial-up networks. Working with Various software providers in order to develop specialized software and Databases for my clients. I have done numerous contract projects for various companies i.e. :( IBM, Nokia, Hewlett Packard, DEC, Microsoft etc.). These projects have varied from creating a simple inventory databases to setting up in-house training classrooms. As well as Systems Upgrades to Network and Systems setup. I have also done network cabling, laptop, desktop, server and printer setups.
TRAVIS Associates Inc - Burlington MA
February, 1996 - September, 1996
Lead Computer Operator
Operation of BULL 8000 mainframe computer system, for the Savings Bank Life Insurance Company. Execution of all programs dealing with the day to day operation of the company. Printing of all outgoing and in-house communication. Modification of the JCL when needed. Operation of the LAN and WAN systems used within the company. Reporting to and assisting the Programmers with any problems that may occur. Operation and backup of the BANYAN Sales System. Installation and Maintenance of all Windows 95 Software. Assisting in the establishment of the Companies WEB site. Backup of all information received and sent from all systems.
TAC TEMPS Acton, MA.
October, 1995 – December,1996
Finance Clerk
Assisting in establishing an accurate computerized inventory of all in-house equipment. In order to maintain accurate records of each department spending also to ensure that equipment is being depreciated according to company policies. Using KEA and Microsoft software on a VAX system to create spreadsheets, Charts and graphs. In order to demonstrate a complete picture of all assets within the building.
USDA RECD Clackamas, OR.
March, 1995 – June,1995
Office Automation Clerk
Establish and maintain systems records on all borrower accounts within the jurisdiction of the office of the District Director. In Order to provide the director and his staff with any and all information that they may require in the performance of their duties. Provide information to the State office on the activities of the office of the District Director. Also to provide any information or requests of the public. Regarding the functions of the office. Deliver loan checks, establish supervised bank accounts receive and account for all money and maintain an accurate record of all accounts.
Impact Staffing Camas, WA
December, 1994 – March, 1995
Test Operator
Using various software packages to conduct design evaluation Tests on new lines of desktop publishing systems for Hewlett Packard. Preparation of reports from data extrapolated from these Tests to provide an accurate example of their capabilities
11/1988 - 5/1994 Internal Revenue Service (ANSC) Andover, MA
Industry: Government- National
Internal Revenue Service - Andover MA
November, 1988 - April, 1994
Computer Operator
Industry: Government- National Computer Operator Operation of Unisys 1100 & 2200 mainframe series Computers and laser print systems. All balancing and Mitron Procedures. Operation of all IBM, Honeywell, Hewlett Packard, Motorola and AT&T mainframe Systems. Operation of all smaller PC systems and all print Systems including large-scale page and impact printers.
Education
University of Massachusetts US - Lowell - Massachusetts
January, 1990 - May, 1991
Lowell High School US - Lowell - Massachusetts
September, 1982 - June, 1984
Northern Essex Community College US - - Massachusetts
5/1995 Customer Service Training US-OR-Portland
Professional
5/1992 IRS Basic Unisys 1100 Computer Operator Training US-WV-Martinsburg
Professional
Programming Class
5/1990 Sperry Boot Class US-MA-Andover
Professional
Systems Operations Class
10/1989 Major Run stream Processing US-MA-Andover
Professional
Operational Programming Class
SKILLS:
Skill Name Skill Level Last Used/Experience
UNIX & Microsoft Platforms Systems Administration Expert Currently used/10 years
Windows 95, 98, NT, 2000, XP, Vista Windows 7 Expert Currently used/10 years
Unisys 1100 & 2200 Expert +4 years ago/6 years
Using KEA and Microsoft software on a VAX system Expert Currently used/12 years
Web Page design & Maintenance Expert Currently used/10 years
LAN & WAN Administration Intermediate Currently used/10years
Database Management Intermediate Currently used/12 years
Software Development Intermediate Currently used/15 years
BULL 8000 mainframe computer system Expert +4 years ago/10 years
IBM and Honeywell mainframe Expert +4 years ago/12 years
LANGUAGES: Languages Proficiency Level
Signing Exact English (SEE) Conversational - Limited
AWARDS: Two (2) Managers Awards - 1991
Four (4) PMRS Awards - 1990 - 1993
One (1) Special Act Award - 1995
CIVIL SERVICE GRADE: GS-334-7 9/91 - 5/94
References available upon request
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