IT Manager

MICHAEL T. HANLEY

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Open to Relocation Nationwide

210-***-**** • ********@*******.***

INFORMATION SERVICES MANAGEMENT

Information Technology Manager with significant experience in managing individuals, networking infrastructure, software design, IT SOX auditing, and various IT hardware and applications. Exceptionally organized, result oriented individual with proven ability to implement standards, procedures, and processes that improve business functionality. Seasoned leadership skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.

Budget Design and Management • Implementation & Operations Management • Project Manager • SDLC framework • Process Workflow Re-design • Regulation Compliance • PMI Training • Helpdesk Management • Leadership • Data Warehousing • Network Administration • Sarbanes Oxley Technical & Subject Matter Expertise • Implementation Network Management • Client Server Technology • MS/Oracle Administrator • Infrastructure • LAN/WAN • Vendor Management

PROFESSIONAL EXPERIENCE

Alcoa Corporation May 2007- November 2008

IT Technical Service Manager – Farmington Hills, MI and San Antonio, TX – Led a team of technical staff dedicated to corporate and plant resizing initiatives to ensure that all network, wiring, software and hardware needs were met according to cost containment and business revenue objectives. Managed 10 direct reports inclusive of Oracle DBAs, Oracle financial administrators, Data/Warehouse administrators, Gentran EDI administrators, SUN, UNIX/CAD administrators, as well as PC/administrative technical staff. Managed Multiple Infrastructure projects.

• Managed a 4 million dollar portion of a technical service and capital equipment budget of 15 million dollar budget.

• Directed the Help Desk contract workforce, including negotiation of rates and contracts, vendor deliverables of metrics and timelines, quality and ongoing cost effectiveness of outsourced service model.

• Team lead for the automation and compliance updates of the Sarbanes Oxley Compliance Team, developed electronic workflow model, as well as assessed cost benefit of continued outsourcing. Efforts resulted in significant savings and accuracy of recordkeeping via the migration of paper to electronic work processes.

• Managed complete install of all hardware, software, and wiring projects for a new plant plus consolidation of plants in 4 locations over 12-month timeline. Including hands-on project management lead as well as all technical communication deliverables and timelines.

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Cooper-Standard Automotive, August 2000 – May 2007

(formerly ITT Fluid Handling Systems)

IT Technical Service Manager/Project Manager – Novi, MI – Served as a technical manager/project manager and hands-on working team member for multiple IT related projects, including budget management, compliance and technical documentation, data center migration, updates and management as well as subject matter expert for several in-house training and technical customer service initiatives.

• Responsible for creation and management of 3 million dollar budget, including hardware, software procurement, and strategic oversight of outside vendor budgets and cost effectiveness metrics.

• Managed data center with 25 Wintel servers, 2 HP UNIX 11i servers, EMC SAN, Cisco infrastructure, and Trans 4M ERP system. Accountabilities included start to finish project management of migration from a sole HP Unix server and EMC SAN device to Multiple HP UNIX servers and EMC SAN devices located at remote locations. This also included ERP data replication on a daily basis for Disaster Recovery purposes.

• Managed Hummingbird Data Warehouse\Business Intelligence system for 7 years. Created BI/DW data models for ERP and Web based systems.

• As an addendum to the Sarbanes Oxley Compliance Team, analyzed Company’s current use of outsourced vendor Disaster Recovery Program model. Following complete review and analyses, ultimately resulted the build out of in internal program model and saved the business @ 35k per year by eliminating contractor and vendor-managed model across all business lines and building sites.

• Analyzed and directed complete processes and administration of desktop leasing programs. Initiated and implemented Thin Client technology to for entire company, resulting in significant capital expense savings due to shift from desktop leasing model.

• Migrated plant data to the data center in Auburn Hills MI, relieving the plants the cost of leasing server hardware.

• Served as technical lead for Sarbanes Oxley Compliance team during which time business never failed external audit as well as used audit process to strengthen approach to disaster recovery and change management methodologies.

• Held role of Project Manager as well as functional architect for multiple applications using (four (4) PLM/PDM, two (2) internal Human Resource workflow-based systems, four (4) Linux based systems for engineering and test labs.

• Managed Windchill PDM/PLM systems for 7 years.

• Managed Cisco Telephony system.

• Liaison between internal technical customer service team and developer while assisting the developer effectively translate precise needs and requirements.

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Great Lakes Technology Group, Southfield, MI January 1999 – August 2000

Project Manager/Novell Administrator– (sub-contracted to GMAC and ITT Fluid Handling) Responsible for formal project management of key client site integration lab, including direct leadership of six (6) technical staff, creation of daily status reports, overall accountability for customer relationship management of service quality and metrics, including translation of business requirements into technical solutions.

• Project Manager at G.M.A.C in the integration lab. Received customer requests for new software or hardware, assigned to technician for completion.

• Managed 6 technicians responsible for all software and hardware testing prior to approval for rollout to clients/end users.

• Designed metrics and held daily update and strategy meetings with client manager for all ongoing projects.

• Novell and Windchill PDM administrator at ITT Industries.

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CDI Information Systems February 1997-December 1998

Sub-contracted to Chrysler & Federal Mogul

IT Contractor/Project Manager

• Team leads/Project Manager on server and desktop deployment team.

• Created layout of new installation and selected a lead technician to work with until the end.

• Managed upgrade of 5 Novell servers from 4.0-5.0.

• Upgrade all desktop clients in the corporate offices.

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Metrobank September 1996 – January 1997

Sub-contracted to Chrysler & Federal Mogul

IT Contractor/Project Manager

• Team leads/Project Manager on server and desktop deployment team.

• Created layout of new installation and selected a lead technician to work with until the end.

• Managed upgrade of 5 Novell servers from 4.0-5.0.

• Upgrade all desktop clients in the corporate offices.

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Payroll 1 March 1987 – August 1996

Systems Support

Supported Multiple Payroll Office Nationwide

• Managed all Payroll application support and roll out.

• Managed Print Production department

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EDUCATION

Walsh College. Masters of Science in Business Information Technology and Project Management.

University of Phoenix. Bachelors of Science Information Technology.

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Information Technology,

Infrastructure and Systems 20+ years

Project Management

Resource Mgmt

Budgeting

PMI trained

Masters in PM

Software\Hardware 10 years

IT Management 7 years

Systems\Application\Network Administration 20 years

ERP Applications Oracle, Trans4M

Sarbanes Oxley IT Auditing 6 years

Business Analyst 5 years

Disaster Recovery Planning\Process 6 years

Applications Windchill PDM\PLM 7 yrs

- User administration

- Workflow creation and administration

- Business user support

- Report creation

- Application support

Business Intelligence\Data Warehouse 7 yrs

Gentran EDI 1.5 years

Microsoft Office applications 14 years,

Visio 5 years

Backup software 10 years,

Anti Virus, 8 years

Operating Systems Microsoft NT-2007, HP UNIX, Linux

Application Development Java – 5 years

Databases MS Access 14 yrs, MS Sql 7 years,Oracle 6 years

Hardware

Dell

HP UNIX

Compaq Servers, Desktops, Laptop, Cisco equipment, tape backups, Citrix\Microsoft Thin Client technology

Telephony, Networking & Communication Protocols Cisco Telephony, TCP/IP, VPN, Ethernet, IPX/SPX, Wireless

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