Resume of John Herndon
Resume:
John Defoncia Herndon [***] ***-****
[***** Willow Run rd.] [Charlotte, NC 28210]
Professional Profile
[Microsoft Works]
[Microsoft Excel]
[11 years in Customer Service/Sales]
[ Two Time published author] [Microsoft Office]
Professional Experience
[Crime Prevention Inc.], [Charlotte, NC]
[March 2001-Febuary 2004]
[Supervisor/Floor manager]
Achievements:
[Leader of the Builder team and confirmed leads for 2 years.]
Responsibilities:
[Set-up appointments for in-home demonstrations of Security Systems.]
[Assisted in marketing the Builder program, which specialized in signing, customers whose homes were actually pre-wired by Crime Prevention Inc.]
[Supervised 35-50 employees]]
[Metro One telecommunications], [Charlotte, NC 28213]
[March 2004-May 2008]
[Program Supervisor]
Achievements:
[Promoted to Supervisor after being a lead for 3 months.]
Responsibilities:
[ Supervised 80-100 people in the Charlotte Call Center.]
[Responsible for personally managing a team of 20-30 people.]
[Supervisors were required to oversee one of three shifts within the call center. We were also required to report to the General Manager, Assistant General Managers, and act as a liaison between the staff and management.]
[Future Call Inc], [Augusta, GA]
[Credit Supervisor]
Achievements:
[ Associate of the month in December of 99]
Responsibilities:
[Processed new customer‘s credit card numbers and verified work orders.]
[Signed up new credit card customers and processed credit applications.]
Education
[Central Piedmont Community College], [Charlotte, NC 28205]
[Associate of the Arts]
[2005]
References
References are available upon request.
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