Customer Service Representative

Rosalyn Yvonne Martin

*** *** ***** ***** ** 404-***-**** cell Email: **************@*****.***

SUMMARY OF QUALIFICATIONS:

A highly skilled, detail-oriented, professional with over 5 years of customer service, artist development, and makeup artistry. Displays exceptional problem management skills, ability to multi-task in a high volume setting, and assesses needs and resolves customer concepts and designs effectively and expeditiously.

EDUCATION:

Kennesaw State University Kennesaw, GA

Bachelor of Fine Arts- Graphic Communications June 2016

Art Institute Of Atlanta Atlanta, Ga

Bachelor of Fine Arts-Graphic Design April 2006

COMPUTER SKILLS:

• Proficient in the following operating systems and software: Adobe Creative Suite , Windows (95, 98, 2000, XP, Vista), Microsoft Office (Word, Outlook, Powerpoint)

• Performs on both MAC and platforms

RELATED COURSEWORK:

Software for the Applied Arts (Adobe Photoshop, Illustrator, InDesign), Digital Photographic Imaging, Design, and Color Theory

PROFESSIONAL EXPERIENCE:

Freelance Makeup Artist Atlanta, Ga

The Makeup Artisan/Fenomanal Studios 2009 to Present

• Ensures continuity in make-up and liaising with other members of the design team to ensure the overall look/effect is consistent and coherent.

• Researches makeup designs to meet production requirements.

• Ability to multi-task in fast paced environments for film, television, theatre, concerts, photographic shoots or fashion shows.

Freelance Graphic Design Atlanta, Ga

Idiosync Designs 2006 to Present

• Assesses client needs to create and adjust designs to fit their business needs.

• Uses MAC and PC software to execute designs.

United States Army Reserve Marietta, Ga

U.S. Soldier/Dental Assistant March 1997 to Present

• Prepares and performs training modules and assists instructors for military training classes.

IBM Atlanta, Ga

Customer Service Representative February 2007 to April 2010

• Assisted customers by gathering, verifying, and logging customer requests; researched multiple databases and resolved customer complaints.

• Answered customers' questions about company policies and procedures and researched software contracts databases.

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