Customer Service Administrative Assistant
Resume:
Felicie Anderson-Wilson
Rolling Meadows, Illinois 60008
*********@*****.***
Objective Seeking a job that will utilize existing skills and offer challenging growth opportunities.
Work Experience
2/2012 - Present Motorola Inc., Schaumburg, IL: Product Planning Support
• Manage special order process.
• Manage price exception process.
• Book internal, pilot and return orders.
• Update and maintain monthly price books.
5/2009 - 2/2012 SunJoy Group, Inc.: Customer Service Representative/Order Administration
• Developed order fulfillment and customer care processes for start-up company.
• Supported 100+ customers globally.
• Participated in development and management of business tools.
• Led quality improvement process.
• Order management/fulfillment staff training and supervision (5 staff).
• SAP database: Order entry, order tracking/updates, invoice tracking, quote entry.
• Assisted with testing of online ordering system.
• Supervise order fulfillment with outsource warehouse.
• Global shipping logistics.
6/2002 - 3/2008 Motorola Inc., Schaumburg, IL: Customer Service Representative/Order Administration
• Developed order fulfillment and customer care processes for start-up division.
• Supported 100+ customers globally.
• Support sales and marketing teams (300+ staff).
• Developed and maintained daily/weekly sales tracking, financial and inventory spreadsheets.
• Developed and maintained manual order process prior to Oracle launch.
• Participated in development and management of business tools.
• Oracle database: Development, part number load/maintenance, BOM creation/maintenance, order entry, inventory management and maintenance/testing.
• Order management/fulfillment staff training and supervision (15 staff).
• Supervise order fulfillment with outsource warehouse.
• Inventory management.
• Purchasing and vendor management.
• Global shipping logistics.
• Export compliance and reporting.
• UA testing of export automation.
• SOX and ISO compliance audits.
• Assisted with transfer of Canopy business to Networks division during Motorola rework.
10/2001 - 5/2002 Manpower: Illinois Environmental Protection Agency, Springfield, IL: Administrative Assistant
• Data entry.
• Correspondence.
• Processed permit applications.
• Micro film processing.
• Report development.
• General administrative duties.
8/2000 - 5/2001 Smith Oil, Springfield, IL: Manager
• Hired and supervised staff of 10.
• Managed daily books and financial records.
• Managed inventory and purchasing/receiving.
8/1998 - 6/2001 Manpower: Illinois Department of Public Aid, Springfield, IL: Administrative Assistant
• Data entry.
• Graphic design.
• Correspondence.
• Report development.
• General administrative duties.
7/1996 - 2/1998 St. Martha's Hall/Kathy J. Wienman Center, St. Louis, MO: Residential Assistant
• Hotline and shelter support for clients.
• Parenting, employment and life skills education for residential clients.
• Public education of domestic violence issues.
• Networking and advocacy with local services for clients.
12/1990 - 9/1996 Countering Domestic Violence, Bloomington, IL: Office Mgr/Court Advocate/Shelter Assistant
• Assisted with development of Domestic Violence Unit with State Attorney's Office.
• Court advocacy of domestic violence victims.
• Assisted with development of Illinois Stalking Law.
• Hotline and shelter support for clients.
• Parenting, employment and life skills education for residential clients.
• Public education of domestic violence issues.
• Networking and advocacy with local services for clients.
• Monthly/quarterly/annual reports to funding sources.
• Supervised staff on service reporting (14 staff).
• Responsible for yearly grants to funding sources.
Education
9/1979 – 6/1983 Culver Girls’ Academy, Culver, IN:
• High school/college preparatory. Graduated 1983.
1/1986 - 12/1993 Illinois State University, Normal, IL .
Certifications
• Some College Coursework Completed. Major: Social Work. Minor: Sociology and Psychology.
• Six Sigma
• Illinois Insurance Providers License, Life, Health and Accident
Skills • Microsoft Word, Excel, Powerpoint and Access. Oracle database. SAP database. Social service advocacy. Lobbying. Public speaking. Grant writing. Fund raising.
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