JDA Techo-Functional Consultant
Resume:
Richa Mishra
*****.******.****@*****.***
SUMMARY
-Resourceful, solution-oriented IT Consultant with in-depth knowledge and more than 2 years of successful experience in Manugistics and Retail Industry in implementation, development, project management, technical & functional training and team leadership.
-Successfully led team of 6 consultants to provide end to end support for a giant FMCG client and won accolades.
-Gathered good knowledge of the best practices in the industry and worked on their continuous improvement and enhancements unavailable in the software to provide lots of options to the users and generated revenue for the client.
-Delivered three new implementations for the client of varied business scenarios within time limits by completing major activities from offshore to minimize the costs.
-Nice hands on experience in identifying and resolving Manugistics and business related function al as well as technical issues effectively with little to no guidance.
-As one of the lead representative of Information Systems group's Manugistics Team, marketed and gave sales pitches and presentations to the business unit and functional heads from various geographical regions where the client business exists and generated revenue for the IS department.
-Received appreciation for working on the talent management part for the client and preparing client business specific study material for business users as well.
-Improved and streamlined change management and release management processes for the client and saved time and efforts.
-Demonstrated good ability to work efficiently in team as well as independently.
-Strong presentation, communication and organizational skills.
SKILLS
DBMS: Oracle9i, SQL, PL/SQL, SQL*PLUS, TOAD, PL/SQL Developer
Languages: Basics of C, C++, Visual Basic, VB.net, Core Java
Software packages: Manugistics, MS Office, MS Excel, MS Visio, MS Access, Matlab 6.0, PSAT 1.3
Operating Systems: MS Windows 2007/XP/Vistas
EDUCATION
Completed Bachelor of Engineering in Electrical Engineering from Madhav Institute of Technology and Science, Gwalior, India in June 2007 securing 2nd Position among all engineering branches with degree percentage as 84.
Soft Skills
CRP - Corporate Readiness Program
Accent neutralization training
Oral Communication
Written Communication
Email/Phone Communication
Business Related
Basics of Supply Chain Management
Six Sigma
Veloci-q
Software Engineering Practices
Software Configuration Management
Code of Business Conduct (For Both Wipro and Client Reckitt Benckiser)
ITIL Foundation Training
EXPERIENCE
Reckitt Benckiser Plc Dec 07 - Feb 10
JDA Consultant from Wipro Technologies
Description: Reckitt Benckiser plc (RB) is a British global consumer goods company, making and marketing home, health and personal care products. Headquartered in Slough, near London, UK, it has operations in over 60 countries, including 42 manufacturing facilities, and sales in nearly 200 countries. RB is ranked 6th in the 2008 European Business Week 50,[3] the magazine's annual ranking of the best performing companies within the S&P European 350.
Global Service Centre-India, the IS arm of RB came with the concept of standardizing the Demand Planning application within RB using Manugistics and provide Plug and Play tool to the Demand Planners.
Wipro Technologies, Bangalore, India is the implementation partner of RB and takes care of support and enhancement activities as well.
Responsibilities:
-Successfully managed Manugistics global Support for this giant FMCG Client leading a team of four Wipro consultants two others based out of client location. The support was provided for entire Europe, Latin America and Developing Market for 10 servers.
-Worked on three new implementations while being involved in each activity like preparing and reviewing As-Is Business Process Document, Business Process Mapping Document till sign -off and User guide while simultaneously delivered technical requirements.
-As one of the lead representative of Information Systems group's Manugistics Team, marketed and gave sales pitches and presentations to the business unit and functional heads from various geographical regions where the client business exists.
-Managed and worked on a process oriented yearly Change Development Releases for the client which included identifying and accepting the relevant changes after discussing in Change Board Meetings till delivering the same within timelines.
-Delivered Manugistics Functional as well as Technical Trainings on Demand based on the client's business process to the Demand Planners, IS and other business users for various regions and worked on Talent Management piece for RB and Wipro .
-Actively participated and gave suggestions for improvement of business processes in all the Super User Group meetings of Demand Planners and IS as the sole representative from the Implementation and Support Team from India.
-Responsible for preparing as well as review of all documents (Training Presentations, Technical Documentations, Test Cases, Root Cause Analysis Documents, Standard Operating Procedures, Impact Analysis Documents and various Work Flow and Instruction Manuals as per the requirements from users) and reports (Analysis Report, User Access Reports, Disc Space analysis Report etc)
-Single handedly managed and worked on seven small projects concerning business requirements ranging from release management pieces, customer hierarchy changes, branch plant changes, trainings to Mexico and Eastern Europe users and IS to project trainees talent management.
-Worked on streamlining and improvement of major processes like Release Management Strategies, Proactive Monitoring, discussing project flows, training agenda etc.
-Worked on many developments as a part of Change Release and bug fixing on PL/SQL and Oracle 9i based environment having great impact on business functionalities and generated revenue for the client.
-For major technical issues worked in collaboration with JDA for resolution.
-Marketed other JDA products to the client and the actual users as Wipro representative to bring more business for her own company .
-Gathered good knowledge of performance based service arrangements - SLA's while working on Remedy, Global Helpdesk Systems and used them in Support Model for the client.
Environment: Oracle 9i,, PL/SQL Developer, Manugistics Networks Demand 7.2.2,Toad,MS Windows 2007,SQL Loader, Webworks Server
References:
Global Service India Head,
Reckitt Benckiser Plc.
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