Learning & Development Training Specialist

BUSINESS PROFILE

Results-oriented professional with experience in the development, implementation and administration of both strategic and tactical solutions in support of Learning and Leadership Development and Human Resources initiatives • Established record of proficiency, creativity, leadership, and strategic planning • Proven ability to lead and deliver global and firm-wide initiatives with effective results • Highly regarded by managers, clients and peers for ability to enhance employee engagement, incubate new ideas, and generate cost-effective solutions for complex challenges with unyielding integrity and strong business acumen.

RELATED WORK EXPERIENCE

BLOOMBERG L.P., New York, NY 2010 – 2012

HR Learning and Development Training Specialist

Developed and implemented training vision and strategy and delivered tactical results in alignment with the organizational vision, mission, values, objectives and business metrics.

• Facilitated on-boarding program to over 2,400 experienced new hires; long-term program goals included retention of top talent through an indoctrination of company’s history, mission and values. Supported new hires career mobility with exposure to senior leadership, skill development and business networking. Survey feedback and retention data indicated program success.

• Composed, developed and delivered a wide range of project initiatives, resulting in reduction in time to productivity of laterally hired employees; including Bloomberg terminal training sessions, cultural enhancement activities, global dissemination of tools and resources, and the launch of a quarterly networking event.

• Developed and executed all defined contribution internal marketing collateral including white papers, product brochures, presentations, event advertisements, conference materials, webcasts and marketing e-mails.

• Leveraged consulting, project management and coaching skills to collaborate with business unit leaders and teams to expand both individual and organizational capacity to realize full potential.

• Provided frameworks and tools for management teams to analyze, anticipate and respond to their people and organizational requirements. Facilitated ongoing discussions amongst teams to define and create action plans that ensure the achievement and sustainability of change.

• Analyzed performance and skill gaps identified with all levels of management and determined scope of performance issues to guide the design and development of training programs.

• Collaborated with various cross-functional department subject matter experts and human resource leadership during program design and development to assure the most current policies and procedures were included.

• Designed, developed & facilitated synchronous instructor-led and asynchronous eLearning courses based on organizational business need of interpersonal behavioral skills; this included, but was not limited to, leadership fundamentals, negotiation, communication, presentation, customer service, influencing others, and interview skills.

• Acted as an internal consultant to coach managers and executives in various management skills to increase job performance and to proactively minimize performance issues and concerns.

• Conducted post-training instruction follow-up and tracked progress of participants through structured action plans.

• Tracked enrollment data and created metrics from HRMS and LMS databases for fact-based impact measurement.

HR Advisory Generalist [Temporary]

• Managed employee relations including inquiries on human resources policies and procedures, benefit enrollment, leave of absences, mobility, payroll, workplace issues, tuition reimbursement, and maintenance of new hire paperwork and employee records in PeopleSoft. Facilitated orientation program for experienced new hires.

• Demonstrated strong organizational skills to maintain personnel files, collation of employee documentation and executed audits to ensure process efficacy.

GOLDMAN, SACHS, & CO, Jersey City, NJ 2009 – 2010

Human Capital Recruitment Associate [Contract]

• Oversaw full-cycle recruitment functions and client-service interview support; managing agency relationships, competitive mapping, search strategy, industry intelligence, strategic sourcing/screening, candidate development, new hire preparation, applicant tracking system maintenance, job postings, etc.

• Calculated and confirmed weekly progress metric data including candidate status updates, time to fill and diversity.

• Provided assistance to affiliate client managers as needed; generating business correspondence, record keeping, problem resolution, special projects, employment verification, drug testing, reference checking etc.

STRYKER BIOTECH, Hopkinton, MA 2008 – 2009

Training and Development/Staffing Optimization Specialist

• Facilitated all pre- and post-training functions: registration, business needs analysis, training confirmations, knowledge debriefing, evaluations, and client follow-up to ensure accurately, timely communication.

• Marketed training programs to the organization, resulting in increased attendance and ensuring learning for a higher percentage of the employee base. Proposed and implemented new training materials to enhance employee development needs and attain strategic business/divisional goals.

• Conducted ongoing internal data analysis and special projects research related to staffing trends, performance management, review data, and employee tracking database queries. Communicated the results and associated recommendations to management.

• Developed and installed automated reporting tools to ensure accurate and timely data transfer for weekly requisition and metrics reporting including monthly highlights, headcount reporting, turnover and diversity trends for division.

VERTEX PHARMACEUTICALS INC., Cambridge, MA 2008

HR Staffing/Recruiting Coordinator [Contract]

• Facilitated all phases of the interview/recruitment process.

• Maintained recruiting tracking database for statistical analysis to provide key metrics to management: diversity, cost per hire, early identification conversion rates, acceptance rates, budget and pipeline tracking. Updated requisition report, managed active requisitions and tracked weekly metrics.

• Collaborated on multiple projects including strategic planning, execution of career fairs and university relations marketing efforts including on-campus presentations, brochures and development of campus talking points to support consistent branding.

TAJ BOSTON, formerly THE RITZ CARLTON, Boston, MA 2005 - 2007

HR/Guest Operations; Talent Management Analyst

• Conducted applicant screening interviews using Quality Selection Process (QSP), a scientifically validated method for assessing an individual’s aptitude for job performance.

• Wrote detailed reports of each candidate’s personality and prior job experience, rating the compatibility of the applicant for the mutual benefit of the company and the individual to stay aligned with corporate retention goals.

• Presented and implemented HR training and development at General Assembly to over 400 employees resulting in improved employee communication.

COMPUTER AND TECHNICAL SKILLS

Microsoft Suite (Word, PowerPoint, Excel, Access, Visio, Outlook)

Kenexa Recruiter Brassring and Talent Gateways (PostMaster Lx)

PeopleSoft Enterprise HR

Kaplan EduNeering, ComplianceWire MS SharePoint

Adobe Creative Suite (Illustrator, Captivate)

Oracle HRMS (Java Applet)

Saba LMS

EDUCATION

NORTHEASTERN UNIVERSITY, Boston MA

Bachelor of Science Degree (cum laude) 2004

Major: Communications/ Broadcast Journalism

Philanthropic Involvement:

Big Brothers Big Sisters of NYC Young Professionals Committee Executive Chair; Everybody Wins Power-Lunch Mentor; Ronald McDonald House (Bloomberg Annual BBQ Committee member); PubliColor volunteer; Rocking the Boat volunteer

Professional Affiliations:

SHRM, Northeast Human Resources Association (NEHRA) member

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