IT Executive
Resume:
Michael Iovino
Bonita Springs, Florida 34135
********@*****.***
Professional Summary
Over twenty years of IT management experience with demonstrated increase in responsibility and function. Positions held include CIO, Solutions Delivery Manager, Program Manger, Director of eCommerce, Data Center Operations Manager, Application Development Manager, Quality Assurance Manager, Supervisor of Business Analysis and Requirements, and Lead Developer.
Areas of Expertise
• Products/Business Lines: Retail, Manufacturing, Media, Printing/Publishing, Supplies, Shipping, Reinsurance, Insurance including; life, health, disability, auto and homeowners, Financial Investments including; stocks, bonds, mutual funds, banking, Real Estate, Retirement Vehicles including; 401K, 403B, Keogh, IRA, Defined Benefit, Defined Compensation.
• IT Domains, including; Program Management, Application Development, Data Center Operations, Network Management, Architecture, ERP Systems, Contact Center Systems, Business Intelligence, Re-engineering and Systems Integration.
Experience
Florida Family Insurance April 2009– Present
Director, Information Technology Division
• Senior IT Executive – Responsibilities include, IT Infrastructure and Operations, Program Management, Expense Management, Budgeting, Forecasting, Systems/Business Analysis, Software Quality Assurance and Software Development staff across offices in Florida. Responsible for all corporate and business line IT assets including; hardware, software and applications, network, telecom, data centers, analysis, testing, training, program and project management, business and IT process management, software development and delivery, vendor management, enterprise architecture, establishing and driving the IT strategic plan, and managing IT budget.
o Some of my accomplishments include; replacing physical infrastructure with Virtual Hardware/Software, Administrative platform selection and implementation, implementing IT sourcing strategy, implementing program management office, implementing coding standards, implementing SDLC processes, implementing ITIL operations best practices, creating and implementing IT strategy.
Author Solutions, Inc August 2007– April 2009
CIO & Director, Information Technology Division
• Senior IT Executive – Managed global IT Operations, Planning and Delivery staff across offices in US and several countries abroad. Responsible for all corporate and business line IT assets including; hardware, software and applications, network, telecom, data centers, analysis, testing, training, program and project management, business and IT process management, software development and delivery, vendor management, enterprise architecture, establishing and driving the IT strategic plan, and managing IT budget.
o Some of my accomplishments include; implementing SAP All in One Solution, implementing SAP BI Solution, implementing IT sourcing strategy, implementing program management office, implementing governance and control processes, implementing SDLC processes, implementing ITIL operations best practices, lead the systems acquisition and integration efforts, establishing best practices for developers, creating and implementing IT strategy.
BearingPoint June 2004 - August 2007
Services Delivery Manager, Financial Services & Insurance Sector
• Manager – Managed and delivered contracted solutions to clients. This included the responsibility of Customer Relationship Management, Staffing, Billing, Contract Preparation/Presentation, Project Management, and Staff Development.
o Engagement activities include: Senior Business Architect for industry leading global mortgage insurance provider, Project manager call center sourcing strategy for leading supply company, Manager Administration Platform Selection project for Fortune 50 financial services company, Manager IT/Business Strategy 5 year plan for leading P&C Company, Project manager enterprise and data architectural standards for top 3 us insurance and financial services company.
MetLife January 2001-June 2004
Program Manager, Web Based Illustrations Solutions
• Manager in charge of all web based illustration systems development and operations support for all MetLife domestic U.S. subsidies. Lead development, support, analysis and project management teams supporting several web-based systems across multiple product and business lines, including Home, Life, Auto, Defined Benefit, Defined Compensation, Long Term Care and Disability Insurance.
o Some of my accomplishments included: Created a business case to consolidate 26 illustration systems into single web/desktop based solution. Presented proposal to corporate governess board and was successfully granted oversight of 10 million dollar multiple year project which began in January 2004. Expected ROI payback 1.5 years, estimated save of over 5 million dollars per year. Created business case and designed and implemented solution resulting in increased agent productivity and customer satisfaction.
Prudential Financial September 1998-December 2000
Director, eCommerce
• Director of information technology with responsibility for application development, project management and operations teams needed to support business lines. In addition to managing the teams my responsibilities included; Facilitating design and information gathering sessions with business and IT executives and staff for call center development activities. Identifying requirements and process flows. Capturing and documenting business rules. Developing graphical user interface prototypes based upon requirements. Program and project management of all information technology initiatives.
o Some of my accomplishments included; designing, developing, and implementing all call center voice and customer facing applications for division. This included Clarify Web CRM, Conversant IVR, Eastman Kodak Work Flow and Imagining, Jacada Java/Admin Integrator, Sixth Sense CTI, AT&T SoftPhone Agent VOIP, Dateck Digital Call Recording, Instant Service On Line Chat, etc.,.
Prudential Investments September 1989-September1998
Manager, Various Positions
• Over ten year time frame held many position in IT including; manager of application development (2 Years), Manager of Data Center Operations (2 years) assistant manager of software quality assurance (2 Years), Supervisor of business and system requirements/analysis (2 years), lead developer (2Years).
o Some of My accomplishments include; Created a business case, designed solution and implemented call center consolidation from 7 regional call centers into 3. This multi year, 10 million dollar project achieved an ROI payback in >two years and saved 4 million dollars annually due to reduced FTE count. This was achieved by modifying existing CRM, Clarify desktop, with the ability to respond to multiple lines of business inquiries as well as taking advantage of new call center load balancing software and cross training.
Education, Associations, Training
• Saint Francis College, Business Administration
• Member of Project Management Institute (PMI)
• Project Risk and Estimation
• Project Management Skills Training
• Application Outsourcing Methodology
• Franklin Covey Seven Habits of Highly Effective People®
• Practical Software Testing Methods
• Software Quality Assurance
• Six Sigma Green Belt
• Data Base Development and Administration
• Visual Basic Development
• XML/HTML Development
• SOA Architecture and development
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