Management Pvt Ltd
Resume:
P. Chaitanya Kiran
Mobile: 998-***-****
**************.********@*****.***
Summary of Experience and Qualifications
Has a total of 5.0 years in Health Care industry.
OBJECTIVE
Aim to be associated with a progressive practice that gives me scope to update my knowledge and
skills in accordance with the latest trends and work towards the growth of the organization that
gives satisfaction thereof.
WORK EXPERIENCE
Ognam Technologies
Role: Team Leader
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Worked with Ognam Technologies a Health Care IT Company in Pune from May 2011 to
October 2011 as a Team Leader and handled a Team of 11 Fte’s.
Apollo Health Street Pvt Ltd. (Payer Coventry DCAV – Worked as a Team Leader for 27
Months from Oct 08 to Feb 2011)
Opportunity:
An IJP was rolled out for a team Lead position. I have applied for it and successfully cleared all
my assessments and managerial rounds. Got promoted as Team Lead in the month of October
2008. I was on probation period till March 2009 I cleared my Final assessment in the month of
March 2009 and got the position on papers.
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Role: Team Leader
Have been promoted as Team Lead and Moved to Coventry DCAV.
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Initially handled a team of 10 members.
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Job Descriptions
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Team would call the providers offices in the US to verify and Updated Provider's Demographic
information.
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Team updates the verified or updated information on Internal Provider Verification system.
Team Leader - Responsibilities:
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Worked on lot of data reporting and analysis.
Came up with trends that were resolved in the inventory.
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Meeting Management Performance Standards.
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Team Supervision and performance management.
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Team Motivation & Team Building Activities.
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Team Huddle’s on regular basis.
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Direct Conversation with Clients to understand their needs and requirements and updating the
team on the same to deliver the expectations with excellent quality.
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Auctioning more complex administrative issues.
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Managing Operations Budget.
Team Training.
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Monitoring and advising on Operational costs.
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Implementing management policies and directives.
Performance:
As a team met the SLA’s in given specific TAT.
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Always exceeded the Client Targets.
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Got many appreciation mails from the client and Higher managerial levels.
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Team was awarded many times as a Best Team in terms of productivity and quality.
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0% Attrition.
Conducted monthly performance review presentations to Vice President, Operations
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Provide team with the vision of project objectives, motivate and inspire team members and
effective counseling as needed.
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Handled escalations of resources requiring supervisory intervention in the capacity of Process
Expert.
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Facilitate problem solving collaboration. Encourage creativity and constant improvement.
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Continuous interaction with the client to ensure client specification adherence.
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Responsible for maintaining conductive work environment in which quality and productivity are
continuously improved.
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Generating Operational Reports like, Weekly & Monthly SLA’s, Daily Production Report,
Monthly MRM’s, Monthly Revenue Loss Reports, Weekly Downtime Reports, and Monthly KRA’s
Etc.
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Inventory analysis to track productivity
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Imparting Feedback’s to the team members on timely basis based on the audit reports to
ensure that errors are not repeated and the team meets the SLA’s.
Accomplishments:
Have given many seminars conducted in & outside college.
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Stood 1st in Power Point Presentation conducted by College.
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Participated in many Presentations & Seminars.
Stood 2nd in cultural event conducted in college.
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Team was ramped up in the month of May 2009 from 10 to 35 Fte’s.
Effectively handled a team of 18 members in the healthcare process environment
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Driven the team with exceptional practical judgment and memory ford details with skills in
developing process improvement, risk management and team management directives.
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Known strategist who transforms strategic plans into workable solutions and benchmarks for
performance against key operational objectives.
Expertise in Lean Manufacturing with extensive scope of responsibility and a proven track
record of delivering optimal results in a high growth environment that exceeds operational
goals and yields measurable outcomes.
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Strong operational process improvement background through effective coat reduction, tactical
planning, productivity gain, and revenue growth strategies
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Worked on GB Project to increase the team Quality and achieved the set target successfully.
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Worked on many lean projects which are helpful to the process and the team.
Opportunity:
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Got an Opportunity to work on many lean projects which were helpful to the process and
the team to improve their production and quality.
Worked on a GB Project, successfully achieved the set target in system quality.
Apollo Health Street Pvt Ltd. (Payer Humana DCAV – Worked as Sr.Calling Executive for 14
months)
Role: Senior Executive
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Have worked from Aug 2007 to Sep 2008.
Got promoted as a Senior Executive in the month of October 2007.
Worked as an executive & Senior Executive and handled outbound calls.
Handled escalation calls or supervisory calls.
Mentored the new joiners and help them in learning the process.
Was responsible for their production and the Quality.
Apollo Health Street Pvt Ltd. (2006-2011)(Provider – Worked as AR Calling Executive for 14
months)
Role: Executive
Have worked from May 2006 to July 2007.
Worked as AR executive (handled Outbound calls), resolved many Global Scenarios and
generated revenue.
Apollo Health Street Pvt Ltd is a US base Health Care Organization which has end to end
process. AHSL also handles Hospital and Physician Revenue Cycle Management systems.
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Job Descriptions:
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Need to call the insurance companies in the US and the Follow-up on the claims. Coordinating
with the insurance reps to get the zero balance on claims.
Need to work on Low dollar and High Dollar Claims for physicians.
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Performance:
Resolved many queries globally regarding eligibility & benefit claims.
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Resolved several high dollar accounts and identified several critical trends and client level
issues which helped in bulk resolution of the AR revenue.
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Applications Worked:
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IDX – Internal Data Exchange System
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ARMS – Account receivable management systems
Accomplishments :
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Achieved Rising Star award for the month of Aug 06
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Achieved Star of the month Award for the month of Dec 06
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Achieved Outstanding Caller Award for the month Feb 07
Achieved and best Performer award for the month of June 07.
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Opportunity:
Got an opportunity to learn more about the insurances. So, I was moved to Payer Path from
Physician’s.
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Job Descriptions
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Need to call the providers offices in US to verify and Updated Provider's Demographic
information.
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Information like their Complete Names, Address, Job Titles, Specialties, Phone Numbers, Tax
id’s etc.
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This helps the Patients to locate the provider office easily to schedule appointments.
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If the phone number is disconnected or wrong number, we need to do a proper web research
to trace the correct number for the providers.
Performance:
Started mentoring new employees on the floor at the same time giving my 100% production
with 98 % Of Quality.
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Met the SLA’s consistently.
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Met extra numbers to compensate for the team.
Application Worked:
Humana Data collection and verification Client System – Citrix
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Web Sites Worked:
White Pages
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Reverse Address Search
License Look up Search
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Accomplishments:
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Awarded as best Mentor for the month of Jan 08.
Awarded as Star of the month for the month of October 07.
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Awarded as Star of the month for the month of December 07.
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Awarded as Star of the month for the month of April 08.
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Awarded as Star of the month for the month of July 08.
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Use to get weekly Quality Awards.
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Got many appreciation mails from the higher level management.
Key Strengths:
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Strong Communication skills
Excellent people management skills
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Good analytical skills
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Open mindedness
Data Analysis
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Responsibilities:
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Meeting Management Performance Standards.
Team Supervision and performance management.
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Team Motivation & Team Building Activities.
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Auctioning more complex administrative issues.
Implementing management policies and directives.
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Client Calls.
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Understanding the Client Requirements and educating the team on same to deliver the
expectations.
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EDUCATION
• Graduation:
• Passing Year:
• Percentage:
• Intermediate:
• Passing Year:
• Percentage:
10th
Standard:
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• Passing Year:
• Percentage:
• Schooling till
B.Com Graduate from Bundelkhand University Jhansi.
2001
72%
HEC cleared from Board of High school and intermediate education U.P
1998
75%
SSC from Board of Secondary Education
1995
78%
St.Georges Grammar Boys School
:
9th
TECHNICAL SKILLS
Applications:
Basics
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Advance Excel, MS Word, Power Point, MS PowerPoint 2007, SQL 2005 & 2008
PERSONAL PROFILE
Father’s Name:
Date of Birth:
Contact No’s:
Languages Known:
Hobbies:
Marital status:
Address:
P.Y. Giri - Late
18th Nov 1977
English, Hindi and Telugu
Listening to Music
Married
9-1-364/b/19, Gandhi Nagar,
Bapughat,
Langar House,
Hyderabad 08
Date:
P. Chaitanya Kiran
Contact this candidate