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Management Pvt Ltd

AP, India
3.5 lakhs to 4.5 lakhs
August 22, 2012

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P. Chaitanya Kiran

Mobile: 998-***-****

Summary of Experience and Qualifications

Has a total of 5.0 years in Health Care industry.


Aim to be associated with a progressive practice that gives me scope to update my knowledge and

skills in accordance with the latest trends and work towards the growth of the organization that

gives satisfaction thereof.


Ognam Technologies

Role: Team Leader

Worked with Ognam Technologies a Health Care IT Company in Pune from May 2011 to

October 2011 as a Team Leader and handled a Team of 11 Fte’s.

Apollo Health Street Pvt Ltd. (Payer Coventry DCAV – Worked as a Team Leader for 27

Months from Oct 08 to Feb 2011)


An IJP was rolled out for a team Lead position. I have applied for it and successfully cleared all

my assessments and managerial rounds. Got promoted as Team Lead in the month of October

2008. I was on probation period till March 2009 I cleared my Final assessment in the month of

March 2009 and got the position on papers.

Role: Team Leader

Have been promoted as Team Lead and Moved to Coventry DCAV.

Initially handled a team of 10 members.

Job Descriptions

Team would call the providers offices in the US to verify and Updated Provider's Demographic


Team updates the verified or updated information on Internal Provider Verification system.

Team Leader - Responsibilities:

Worked on lot of data reporting and analysis.

Came up with trends that were resolved in the inventory.

Meeting Management Performance Standards.

Team Supervision and performance management.

Team Motivation & Team Building Activities.

Team Huddle’s on regular basis.

Direct Conversation with Clients to understand their needs and requirements and updating the

team on the same to deliver the expectations with excellent quality.

Auctioning more complex administrative issues.

Managing Operations Budget.

Team Training.

Monitoring and advising on Operational costs.

Implementing management policies and directives.


As a team met the SLA’s in given specific TAT.

Always exceeded the Client Targets.

Got many appreciation mails from the client and Higher managerial levels.

Team was awarded many times as a Best Team in terms of productivity and quality.

0% Attrition.

Conducted monthly performance review presentations to Vice President, Operations

Provide team with the vision of project objectives, motivate and inspire team members and

effective counseling as needed.

Handled escalations of resources requiring supervisory intervention in the capacity of Process


Facilitate problem solving collaboration. Encourage creativity and constant improvement.

Continuous interaction with the client to ensure client specification adherence.

Responsible for maintaining conductive work environment in which quality and productivity are

continuously improved.

Generating Operational Reports like, Weekly & Monthly SLA’s, Daily Production Report,

Monthly MRM’s, Monthly Revenue Loss Reports, Weekly Downtime Reports, and Monthly KRA’s


Inventory analysis to track productivity

Imparting Feedback’s to the team members on timely basis based on the audit reports to

ensure that errors are not repeated and the team meets the SLA’s.


Have given many seminars conducted in & outside college.

Stood 1st in Power Point Presentation conducted by College.

Participated in many Presentations & Seminars.

Stood 2nd in cultural event conducted in college.

Team was ramped up in the month of May 2009 from 10 to 35 Fte’s.

Effectively handled a team of 18 members in the healthcare process environment

Driven the team with exceptional practical judgment and memory ford details with skills in

developing process improvement, risk management and team management directives.

Known strategist who transforms strategic plans into workable solutions and benchmarks for

performance against key operational objectives.

Expertise in Lean Manufacturing with extensive scope of responsibility and a proven track

record of delivering optimal results in a high growth environment that exceeds operational

goals and yields measurable outcomes.

Strong operational process improvement background through effective coat reduction, tactical

planning, productivity gain, and revenue growth strategies

Worked on GB Project to increase the team Quality and achieved the set target successfully.

Worked on many lean projects which are helpful to the process and the team.


Got an Opportunity to work on many lean projects which were helpful to the process and

the team to improve their production and quality.

Worked on a GB Project, successfully achieved the set target in system quality.

Apollo Health Street Pvt Ltd. (Payer Humana DCAV – Worked as Sr.Calling Executive for 14


Role: Senior Executive

Have worked from Aug 2007 to Sep 2008.

Got promoted as a Senior Executive in the month of October 2007.

Worked as an executive & Senior Executive and handled outbound calls.

Handled escalation calls or supervisory calls.

Mentored the new joiners and help them in learning the process.

Was responsible for their production and the Quality.

Apollo Health Street Pvt Ltd. (2006-2011)(Provider – Worked as AR Calling Executive for 14


Role: Executive

Have worked from May 2006 to July 2007.

Worked as AR executive (handled Outbound calls), resolved many Global Scenarios and

generated revenue.

Apollo Health Street Pvt Ltd is a US base Health Care Organization which has end to end

process. AHSL also handles Hospital and Physician Revenue Cycle Management systems.

Job Descriptions:

Need to call the insurance companies in the US and the Follow-up on the claims. Coordinating

with the insurance reps to get the zero balance on claims.

Need to work on Low dollar and High Dollar Claims for physicians.


Resolved many queries globally regarding eligibility & benefit claims.

Resolved several high dollar accounts and identified several critical trends and client level

issues which helped in bulk resolution of the AR revenue.

Applications Worked:

IDX – Internal Data Exchange System

ARMS – Account receivable management systems

Accomplishments :

Achieved Rising Star award for the month of Aug 06

Achieved Star of the month Award for the month of Dec 06

Achieved Outstanding Caller Award for the month Feb 07

Achieved and best Performer award for the month of June 07.


Got an opportunity to learn more about the insurances. So, I was moved to Payer Path from


Job Descriptions

Need to call the providers offices in US to verify and Updated Provider's Demographic


Information like their Complete Names, Address, Job Titles, Specialties, Phone Numbers, Tax

id’s etc.

This helps the Patients to locate the provider office easily to schedule appointments.

If the phone number is disconnected or wrong number, we need to do a proper web research

to trace the correct number for the providers.


Started mentoring new employees on the floor at the same time giving my 100% production

with 98 % Of Quality.

Met the SLA’s consistently.

Met extra numbers to compensate for the team.

Application Worked:

Humana Data collection and verification Client System – Citrix

Web Sites Worked:

White Pages


Reverse Address Search

License Look up Search


Awarded as best Mentor for the month of Jan 08.

Awarded as Star of the month for the month of October 07.

Awarded as Star of the month for the month of December 07.

Awarded as Star of the month for the month of April 08.

Awarded as Star of the month for the month of July 08.

Use to get weekly Quality Awards.

Got many appreciation mails from the higher level management.

Key Strengths:

Strong Communication skills

Excellent people management skills

Good analytical skills

Open mindedness

Data Analysis


Meeting Management Performance Standards.

Team Supervision and performance management.

Team Motivation & Team Building Activities.

Auctioning more complex administrative issues.

Implementing management policies and directives.

Client Calls.

Understanding the Client Requirements and educating the team on same to deliver the



• Graduation:

• Passing Year:

• Percentage:

• Intermediate:

• Passing Year:

• Percentage:



• Passing Year:

• Percentage:

• Schooling till

B.Com Graduate from Bundelkhand University Jhansi.



HEC cleared from Board of High school and intermediate education U.P



SSC from Board of Secondary Education



St.Georges Grammar Boys School






Advance Excel, MS Word, Power Point, MS PowerPoint 2007, SQL 2005 & 2008


Father’s Name:

Date of Birth:

Contact No’s:

Languages Known:


Marital status:


P.Y. Giri - Late

18th Nov 1977


English, Hindi and Telugu

Listening to Music


9-1-364/b/19, Gandhi Nagar,


Langar House,

Hyderabad 08


P. Chaitanya Kiran

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