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Professional Executive Assistant/Office Manager

Pittsburgh, Pennsylvania, 15212, United States
May 27, 2010

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*** ******** **. *** ***** PITTSBURGH, PA. 15212

PHONE 412-***-****• E-MAIL


 Overachieved start goal by 145%

 Consistently overachieving monthly enrollment goal by 111%

 Consistently overachieving monthly PDL goal by 125%

 Converted 41.3% of Personally Developed Leads to enrollments year to date

 Year to date show rate is 71%

 Three time winner of the Senior Admission Representative for Quarter Award


8/2008 – 12/2009 Sanford Brown Institute Pittsburgh, PA

Senior Admissions Representative

 I have been successful in proactively assessing a potential students needs to help meet their career goals as they are matched with programs our school offered

 Over achieved every monthly enrollment and start goal since date of hire

 Have been instrumental in the growth, training and development of staff within the admissions department

 Assisted DOA with day to day operations, and the functionality of the admissions department in his absence

 I have been highly effective in providing world class customer service which ensures a positive student experience and ultimately increases student retention as well as placement

 I was efficient with bridging the gap between departments to ensure student success

2/2008 – 8/2008 Pittsburgh Bartender School Pittsburgh, PA

Director of Admissions

 All campaigns, projects, processes and initiatives related to the increased number of enrollments as well as increased revenue fell under my direction

 Efficiently handle all accounts payable/receivable duties as well as profit and loss and all initiatives to ensure profit consistently exceeds loss

 Consistently exceeded all projected revenue goals

 In six months increased revenues from zero to $7000+ weekly on a school projected goal of $4500 weekly

 Successful in training both of my instructors who had no prior sales experience to efficiently perform various sales functions in my absence

 Built successful relationships with businesses that would be in need of professional certified bartenders to ensure more than adequate job place upon the completion of our 40 hour program

 Instituted additional payment options to make not only my school more affordable but an individual’s financial goals more attainable

 Responsible for all aspects of marketing such as where we are advertised; the budgeting dollars associated with all advertisement, and was able to successfully increase the number of leads filtered through our system

9/2006 – 2/2008 The Art Institute of Pittsburgh Pittsburgh, PA

Online Division

Associate Director of Admissions

 Extremely successful at forecasting, achieving and exceeding new student plans

 Assisted my direct reports in identifying qualified candidates and determining what program they would be most qualified for resulting in their success

 Ensured productivity and performance improvement initiatives were reached on a per ADA basis.

 My duties included but were not limited to the hiring of admissions staff; maintaining staffing plans; overseeing and assisting in the training, development, motivation and ongoing management of such staff including monthly, quarterly and annual reviews

 Assisted with new hire and veteran training, ongoing observations, turnover prevention via training and support provided. .

 Was effective in assisting our Career Services department with the placement of successful candidates for various job opportunities

 I built many successful relationships with businesses and organizations to ensure prior to graduation

8/2004 – 9/2006 The Art Institute of Pittsburgh Pittsburgh, PA

Online Division

Assistant Director of Admissions

 Through inquiries of individuals looking to further education in an online environment, I spent time evaluating their qualifications based on certain criteria to be sure they were a successful candidate for our school

 Identified qualified candidates and determined what program they would be most qualified for resulting in their success

 Consistently exceeded my weekly, monthly and quarterly goals, which included being ranked in the top 7% of the entire 700+ admissions staff.

 I have always been a strong contributor and have been extremely instrumental in the mentoring, coaching and development of current as well as past Admissions Representatives

 I worked with an Enrollment and Graduation Team to ensure the enrollment process is moving in an efficient and timely manner to ensure a successful enrollment.

5/2002 – 7/2004 SEEC, Inc. Pittsburgh, PA

IT Business Development Manager

 Successfully determined a customers needs, propose and sell appropriate product and service solutions to fulfill their needs and manage the sales process through to close

 Identified and targeted various marketing campaigns to ensure proper sales channels were established.

 Collaborated with sales managers to determine appropriate licensing options: negotiated pricing, terms and conditions within established corporate guidelines

 Worked closely with outside sales reps to penetrates strategic accounts, and effectively assist them with building a quality pipeline

 Consistently met, and exceed by quarterly sales quota of uncovering and providing qualified leads to my sales manager

 Managed existing accounts within assigned territories encouraging repeat/follow-on sales

 Assisted with answering RFP’s and RFQ’s as well as streamlined the sales process

11/2000 – 5/2002 Contemporary Technologies, Inc. Pittsburgh, PA

IT Sales Consultant

 Built a quality pipeline of prospects, developing and implementing marketing strategies and accurately forecasted future business

 Sole responsibility was for contacting C-Level Executives to determine their IT needs such as Custom Applications, Remote Access and Remote DBA and Access services, which involved uncovering their pains, and providing them a solution to their problem with the services we provided.

 Utilized my consultative, and solution sales skills to open up opportunities within organizations to build strong business partnerships, which ensured that a prospects needs were met

12/1999 – 11/2000 Carnegie Learning, Inc. Pittsburgh, PA

Education Software Sales Executive

 Utilized solution sales methodologies to uncover the pains associated with poor Math scores, lack of mathematical understanding, and no positive results. in order to successfully sell our Cognitive Tutor Math Software

 Increased sales, and established a foundation for more revenues to be made in newly acquired states where there was no outside representation consistently meeting and exceeding my quarterly sales quota of $250K

 Implemented various campaigns to ensure all resources were maximized to the fullest, while managing sales pipelines, which totaled revenues in excess of 4 million dollars

5/1998 – 12/1999 MetalSite, Inc. Pittsburgh, PA

Deployment/Implementation Consultant

 Consulted with IT staff to identify, prospect and consult for specific EDI needs as they engaged with us to use our E-commerce solutions with our advanced online tools to make it easier to locate, buy, and sell various metals.

 Developed successful solutions to integrate, and implement our services as well as e-commerce solutions with their business structure.

 Trained entire departments on the functionalities of our marketplace to ensure maximum value, and benefits as well as a good buying experience.

 Provided on line demonstrations, sales presentations and award winning customer service as I built strong, valuable, and successful business relationships with customers.

9/1997 – 5/1998 MetalSite, Inc. Pittsburgh, PA

Major Account & Customer Support Representative

 Assisted the Customer Support Manager to ensure that the newer members of our team were up to speed on the daily functions of our department

 Consistently met and exceeded all Performance Metric Indicators (PMI)

 A major role within my position was assisting with the interviewing, and in all aspects of training

 Managed all of my accounts efficiently as well as effectively with the drive, and determination necessary, which ensured their success

 Consistently provide exemplary customer service to all of our buyers as well as sellers, and facilitated all of their needs to make for a better business relationship between our company as well as buyer’s and sellers


2009-Present The University of Notre Dame

Mendoza College of Business

Executive Leadership and Management Certification

 Effective Leadership

 Leading Teams and Organization

 Executive Leadership Strategies

2005-2007 The Art Institute Online Pittsburgh, PA

Certification in Residential Design

1998 - 2002 Ashworth College Online Norcross, GA

Bachelors of Arts in Business Management

Completed with a 3.5 GPA

1995 - 1997 Ashworth College Online Norcross, GA

Associates of Science in Computer Information Management

Completed with a 3.7 GPA

1987 - 1991 Schenley High School Pittsburgh, PA

Diploma in Basic Academics, Business Management & Advanced Computer Training.

Completed with a 3.5 GPA

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