Customer Service High School

Diana Smoak

**** ******* ***** **. *** *** Phone: 256-***-****

Madison, AL 35757 *****.******@****.***

Career Overview

Committed and motivated; exceptional customer-relation and decision-making skills; strong work ethic, professional demeanor and great initiative.

Highlights

Attention to detail

Problem resolution

Meeting deadline

Meets/exceeds goals

Self-starter

Schedule management

Core Accomplishments

Scheduling

Managed daily schedules and phone calls for service department

Multitasking

Demonstrated proficiencies in telephone, e-mail, and front desk reception within high-volume environment

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Century Automotive

Cashier

Huntsville, AL

Prepared folders and maintained records of new and returning clients. Provided efficient customer service to clients. Managed incoming and outgoing calls for busy service department. Assisted in all areas of administrative work including data entry, receptionist duties, and file organization. Successfully completed a multitude of back filing sooner than estimated completion rate.

Education

East Limestone High School

general studies

High School Diploma

Athens, AL, United States

PowerPoint classes

Microsoft Office training

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