Engineer Manager

Summary:

• A highly motivated EMS expert with ** years working experience with enterprise management teams on various projects.

• Design and develop highly complex, integrated solutions to meet business requirements or enhance performance.

• Provide escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance.

Skills:

• EMS Products : Netcool/Omnibus 7.3, Netcool/Impact 5.1.1, Netcool /WebGUI, ITM6.2.2, ITCAM for

Transacton 7.2, TBSM4.2.1, TADDM7.x, TCR 2.1.1, ITNM3.9, TDW, Tivoli DM 5.1,

TEC 3.9, HP Openview, EMC SMARTS.

• Scripting/Languages : PERL, Shell, C, C++, SQL, JAVA, JavaScript.

• Web Technologies : JDBC, XML and HTML.

• Databases : Oracle, MSSQL, DB2 and Sybase.

• Web/Application Server : WebSphere Application Server 6.1

• Operating System : AIX 6.1, Solaris 10, RedHat Linux 5.4, Windows 2008.

• Network : TCP/IP, UDP and SNMP. CISCO Routers & Switches.

• Directory service : LDAP, Microsoft Active Directory.

Education and Certifications:

Bachelors of Science in Application Electronics Technology

IBM Certified Advanced AIX System administrator

IBM Certified Deployment Professional - Tivoli/Netcool Omnibus V7.3

IBM Certified Deployment Professional - Tivoli Netcool Impact V4.0

IBM Certified Deployment Professional - Tivoli Business Service Manager V4.2.1

IBM Certified Administrator - Tivoli Monitoring V6.2

Experience:

Micro Strategies Inc. (New Jersey) – An IBM Premier Business Partner March 2011 – Present

Systems Engineer

• Provide design and development of innovative business solution systems for customers.

• Conduct projects with products such as: ITM, ITCAM, Netcool/Omnibus, Netcool/Impact, TBSM, TADDM, ITNM, Tivoli Common Reporting, Tivoli Data warehouse and Remedy Tickets’ system.

• Install and Configure Tivoli Network Management solution using ITNM for customers.

• Install, configure and patch Netcool/Omnibus, impact, ITM server and agents.

• Maintain and configure Netcool Probes’ properties. Develop and update Probes rules (SNMP, EIF, TL1, Syslog, Ping…)

• Setup custom Webtop/WebGUI views and maps

• Setup and configure the integrated connection of ITM, ITCAM, Omnibus, TBSM, ITNM and Tivoli Data Warehouse

• Develop Netcool/Impact policies for notifications, maintenance and event enrichment

• Build an enterprise central report system using IBM Tivoli Common reporting with embedded BI engine (Cognos)

• Participate in internal and client-facing meetings, prepare reports and presentations

• To be responsible for the design, implementation, and execution of test and to validate and troubleshoot system issues

• Build AIX LPARs with virtual storage

• Provide onsite support to work with customers’ existing Tivoli systems on maintenance, troubleshooting, and system restoration requirements

• Test Tivoli Storage Manager v6.3 and Integrate it with ITM6.2.2 and TCR2.1.

AT&T, New Jersey July 2010 – Feb 2011

Netcool Application Architect/Developer

• Participated the solution design of Tivoli/Netcool deployment for AT&T LTE Mobile Network. (AT&T Mobility network is monitored using more than 600 Netcool probes).

• Configured Netcool Omnibus object servers with Omnibus multi-tier architecture (collection, aggregation and display).

• Installed and configured Netcool/Omnibus probes, gateways, automations, triggers and tools.

• Provided efficient event automation with new triggers, procedures.

• Developed Netcool/Impact 5.1.1 policies for the enrichment and correlation of Omnibus events with external data sources

• Modified and configured Netcool/Omnibus schema and tables.

• Developed JAVA program for saving historical alerts coming from Netcool and EMC Smarts in alarm Repository (Oracle Database)

• Follow standard AT&T change management procedures to deploy changes to Production Omnibus, Impact and database.

• Assess and support modifications/additions/deletions requested from operational team

• Wrote technical Design and Implementation documents.

JPMorgan Chase., New York City, NY Nov 2009 – July 2010

Availability Engineer

• Managed system availability monitoring projects and Provided project report for Chase WSS IT directors.

• Implemented IBM Tivoli solution integrated it with Remedy incident management system.

• Helped application team to analyze and improve monitoring configuration with emphasis on providing proactive monitoring and alerting for applications with monitoring Web Servers, Database, transactions and processes, etc.

• Designed and implement Business service models, created and updated business service dashboards.

• Provided capacity analysis and reporting

• Worked with Application developers in troubleshooting and identifying the production issues.

• Configured and Maintained monitoring system for MS Exchange, SQL Server, Sin Storage network, Oracle RAC Clusters, AIX LPARs. VMWare, Apache web servers and Websphere application servers, etc.

• Provided advice for application event correlation.

• Maintain custom monitoring scripts(Perl, Shell, Java).

• Demonstrated availability and performance monitoring solutions and provided advices to Bank Application teams.

The Bank of New York Mellon, NYC Jun 2001- Oct 2009

Sr. System Specialist, VP. Enterprise Automation Services

• Leaded the architecture updates of Tivoli infrastructure (FW, TEC, TSM, TWS, ITM and ITIM) for Bank of New York. Achieved an excellent performance Award because of Tivoli infrastructure recovery done very well during 911 emergency period for BNY.

• Recommended monitoring solutions based on application or datacenter requirements

• Evaluated existing application monitoring configurations ensuring meaningful and appropriated alerts.

• Created application specific scripts( Perl, Shell or SQL) to ensure error detection before impact to end-user

• Improved business impact viewer with integration of TBSM, Netcool and TADDM

• Architected and customized monitoring tools such as TEC, ITM, Netcool Omnibus and EMC Smarts.

• Created and customized Netcool probes, scripts, automations, rules, menus and tools.

• Leaded the enterprise automation tools integration project for BNYMELLON global operation( in US, UK and India ), which covered IBM Netcool/Omnibus, Impact, ITM, TBSM, Tivoli, NetIQ, HP OVOU and HP NNM.

• Admin and development with EMC Smarts Incharge solution with BNYMellon Network

• Provided solution advices and customized monitoring measurements for LOBs in BNYMellon from IT infrastructure level to SLA services level.

CIBC (Canadian Imperial Bank of Commerce, Toronto, Canada) Oct 2000-Jun 2001

Senior System Developer

• Translate user or business requirements to technical specifications, processes and procedures

• Designed and implemented event management solutions with Tivoli TEC, IBM Tivoli Monitoring.

• Customized Tivoli TEC rules and TEC adapters.

IBM Tivoli Sep 1997- Oct 2000

Adversary IT Specialist, Tivoli Professional Service Team

• Participated in consulting service for Tivoli implementation projects

• Provide solutions as project request in ranging from strategy development, architecture design to implementation

• Troubleshooting customer issues of using products (FW, DM, TEC, INV, SWD, UA, SM, RC and Netview )

• Took requirement from Tivoli customers and advise on IBM Tivoli solutions.

• Mentor other team-mates on Tivoli methodologies and best practices.

• Customized Tivoli tools and adapters and provided solutions in scripts in Perl and shell

• Assisted in Database solutions when integrating Tivoli products with Database products such as Oracle, DB2, Sybase and SQL Server.

Secom CO. LTD. 1994-1997

The Chief of System Implementation Group

• IBM AIX System Administrator

• Oracle DBA

HP (HEWLETT-PACKARD CO. LTD. 1993-1994

• C programmer

• Network System Engineer

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