Customer Service Sales

Hanna M. Eagan

E-mail: *****.*****@*****.***

Education

Cincinnati State Technical and Community College, Cincinnati, OH June 2009

Medical Assistant Certification GPA: 3.8/4.0

Diamond Oaks, Cincinnati, OH June 2007

Sales and Marketing GPA: 3.6/4.0

William Henry Harrison High School, Harrison, OH June 2007

Diploma GPA: 3.6/4.0

Experience

Group Health Associates, Cincinnati, OH

Registered Medical Assistant May 2010 – Present

• Scheduling appointments for patients and answering telephones while greeting patients.

• Responsible for updating patient files and medical records.

• Responsible for the measuring signs such as temperature, pulse rate, weight, height, and blood pressure also interviewed the patients and recorded their information.

• Venipuncture, EKGs, the Urine Dip Stick Analysis.

• Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.

Starbucks Cincinnati, OH

Cashier/Trainer May 2008 – Present

• Responsibilities included opening the store and getting it ready for the day by brewing coffee and preparing bakery goods and getting the money out of the safe to put in the cash register.

• Trained new employees on the day to day operations of the store and continued support through on going training.

• Took orders from customers in a polite friendly manner adding returning customers to our store and boosting our overall revenue and cliental.

• Answered phones and providing customers with information ranging from product pricing to directions to the location of the store.

• Ordered new supplies and stocked them in a neat a presentable manor.

Radio Shack Cincinnati, OH

Sales Associate July 2006 – December 2009

• Rated number one associate in sales by continuing to meet or exceed company expectations in sales.

• Answered phone calls from customers containing questions that were specific to our products.

• Provided guidance over the phone on how our products can solve the customers individual needs.

• Walked customers through our website showing them how to find the best deal at the best price.

Objective:

• I am a dedicated and hard working woman looking for an opportunity to work from home. I have good organization and time management skills. I will be the perfect candidate to work from home because I follow through with everything I set my mind to, achieve deadlines, and pay attention to detail.

Skills

• Experience of more than 5 years of customer service.

• Excellent knowledge of the clerical and computer skills such as word, excel, outlook, access.

• Great ability of customer service and interpersonal skills.

• Exceptional ability to work under pressure and contribute as a part of a team.

• Great speed of typing with 65 wpm.

Contact this candidate