Customer Service Technician
Resume:
Jon A. Cooper
Clinton, MD ***35
************@*****.***
________________________________________
Professional Objective:
I am a dynamic, energetic, detail-oriented, and well organized team player eager to utilize my analytical skills in a professional environment. I have excellent editing capability and am dedicated to getting the job done accurately. With excellent communication and writing skills, exceptional customer service and the proven ability to train, develop, and motivate staff, combined with my experience allows me to successfully perform all tasks.
Professional Experience:
October 2007 - August 2011 US Department of State Washington, DC
Pre-Media
• Produced a full range of graphics and desktop publishing products that meet the customer requirements, as well as organizational quality and timeliness standards.
• Performed all design and desktop publishing job orders according to work order/job ticket requirements using a broad range of software applications (e.g. PageMaker, QuarkXPress, Microsoft Office, Freehand or Corel Draw, Adobe Creative Suite 5) and equipment (PC and/or Mac), including scanners, laser, color printers and plotters, cameras, etc.
• Collaborated with customers and customer service representatives to ensure requirement and deadlines were understood and met.
• Provided customers with proofs.
• Prepared proper color breaks and output.
• Received and manipulated files electronically for output to plate, printer and press inspot and 4-color process.
• Performed job page assembly, imposition, and book pagination as necessary. Coordinate with press operators to ensure that desktop publishing work meets their expectations and requirements.
• Provided necessary digital/weekly/monthly equipment maintenance and cleaning in accordance with manufacturers recommendations to ensure optimum output, and updated maintenance logs.
• Informed the supervisor and coordinated with the vendor for repairs.
• Converting various files for formatting to print (Microsoft Office, XML, Adobe Creative Suite, Text files.)
May 2006 - October 2007 Viatech/ Department of State Washington, DC
Technician/ Pre-flight
• Responsible for color production, all B/W printing including bindery, wide format printing for posters and production, lamination and CD replication and label design.
• Trained as back-up technician for Xerox to keep production going to ensure clients projects met deadlines.
• Prepared proper color breaks and output.
• Received and manipulated files electronically for output to plate, printer and press inspot and 4-color process.
• Performed job page assembly, imposition, and book pagination as necessary.
October 2002 - May 2006 Booz Allen Hamilton Herndon, VA
Printing Coordinator/ Color Specialist
• Handled overall efficient operation of Print Shop, ensured timely completion of all work received (including but not limited to clients in other BAH Regions) and maintained internal and external customer service.
• Provided guidance and directions to colleagues.
• Delegated work to assure time completion, and liaison for client relationship to ensure client satisfaction.
• Maintained and updated all print drivers for each PC or Mac for maintenance.
• Kept vendors in order for paper, bindery, and for business supplies for facility needs.
Summary of Qualifications:
Production Printers: Ricoh PT7660; Aficio Series 700, 650, 250; Xerox Docutech 6155,6180 Docucolor 8000,6060,5252,2045,Igen; Canon IR110, IR8500, IR105; Lanier LD105, Oce Vario Print 6250; Kodak Nexpress.
Software Applications: Microsoft Windows, Microsoft Office 2010, Lotus Suite, MS Works, Corel WordPerfect Suite 8, Adobe Acrobat X; Adobe Creative Suite 5. MS DOS Inventory Control, TOL Time Management Tool, XML encoding documentation., Oce Document Designer (W-2, 1099, Anuities) Oce Prisma. I have extensive experience with the Internet, and e-mail systems.
Operating Systems: PC and MAC.
Technical Training: Xerox on Docucolor 2045,6060,8000, Igen
Clearance:
Top Secret (have obtained)
Education:
H.S. Diploma Oxon Hill High School
References Furnished Upon Request
Contact this candidate