Customer Service Executive Assistant
Resume:
Alicia Marie Santagata
Providence, RI 02908
Home: 401-***-****
Email: *******@*****.***
Objective:
To work in an Executive Assistant Position for a growing company with career growing potential.
Education:
Franklin Pierce College – Rindge, NH 1997-1998
Majored in Mass Communications
Classical High School – Providence, RI 1993-1997
Received a diploma in English Program
Work Experience:
Magna Hospitality Group May 2005 – June 2010
Executive Assistant – Work as executive assistant to CEO, CFO, COO, and Account Manager of company doing various office duties.
1 Plan Administrator for the 401k plan (sent it contributions and made loan repayments on behalf of the entire company).
2 Helped & organized paperwork & spreadsheets with regards to renewing the GL, Property, WC, Auto, Liquor insurance policies Company wide.
3 Enter AP Invoices into Peachtree for 7 hotels.
4 Submit Franchise Applications and Due Diligence to support the application to all Hotel Brands.
5 Order supplies and run office equipment (fax machine, postage machine, black & white, and color copiers)
6 Email and place phone calls on behalf of the CEO, CFO, COO and directors of the company.
7 Prepared packages for delivery & mail. (Maintained how much we spend per hotels).
8 Scheduled travel arrangements, large meetings, and office luncheons.
9 Worked with Microsoft Office.
10 Other various clerical duties; filing, sorting mail, packages, phone calls.
11 Maintained a great rapport with all Executives, as well as General Managers & Hotel Staff.
12 Maintained a sales dashboard to track the salesperson(s) progress for the Corp. Dir. Of Sales.
FedEx Kinko’s – Warwick, RI May 2004 – April 2005
Production Assistant – Worked in printing and shipping center assisting customers and operating various printing, copying, and shipping equipment.
1 Operated large digital color and black and white copiers using various features such as finishing, collating, reduction/enlargement.
2 Performed operations necessary to produce a finished product, including binding, collating, sorting, cover merging, tab insertions, lamination, stapling, and hole drilling.
3 Worked with Intel x86 PCs and Macintosh computers on document creation, editing, and printing to customer specifications.
4 Worked directly with customers to determine job requirements and suggest alternative possibilities to ensure customer satisfaction.
5 Followed corporate policies on copyright and confidentiality (including HIPPA requirements).
6 Assisted customers with packaging items to FedEx standards and shipping using FedEx ground, express, and international shipping including all required paperwork.
Wal-Mart – Seekonk, MA November 2003 – April 2004
Customer Service Associate – Worked as a cashier and then in a supervisory position handling customer concerns.
Brooks Pharmacy – North Providence, RI September 2000 – September 2003
Certified Pharmacy Technician – Worked at pharmacy counter handling prescriptions.
1 Processed prescriptions using AS/400 system.
2 Counted, dosed, and labeled medication.
3 Worked with third-party billing and doctors on billing and questions on prescriptions.
4 Inventory, ordering, and stocking for medication and office supplies.
5 Trained on HIPPA regulations and ensured customer was aware of their legal rights.
Skills:
Proficient in Microsoft Office
Peachtree
Fluent in Italian (read, write, speak)
Internet Research
Intel x86 PCs with Windows XP, Macintosh PCs with Mac OS X
Multi-line Phone Systems
Customer Service and POS systems
Packing and shipping
Abode, Acrobat Professional
Document collating and finishing
Canon Image Runner 8500, Xerox Docucolor 12 and 8850, HP 5000
CD & DVD creation using Roxio and Nero, DVD Fab
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