Customer Service Project

Vineeth Vasudevan

ADDRESS :

Permanent Address : “VRINDAVAN” BABY LANE,

ASHOKAPURAM,

ALUVA.

Pin-683101

Communication Address : QUARTER NO.E-6(BUILDING NO.2,WARD NO.IX)

HINDALCO NORTH BLOCK,ALUPURAM

KUTTIKKATTUKARA P.O,ELOOR Via

ERNAKULAM,PIN-683504

Ph:-994-***-****

vjr1zh@r.postjobfree.com

Objective :

To attain a Job in a Core company that will allow me to use my knowledge to the best and help me gain new knowledge and update my skills.

Passport Details

Passport Number : J5794502

Date Of Issue/Expiry : 21/06/2011 to 20/06/2021

Education

2007-2011 B.E. in Electrical and Electronics Engineering

Vinayaka Mission Kirupananda Variyar Engineering College

Vinayaka Mission University (Deemed University , Declared under Sec 3 of UGC Act), Salem-636308

Secured 76% aggregate in BE (First Class with Distinction)

2005-2007 Plus Two ( Electronics as Main Subject)

Model Technical Higher Secondary School,Kapprassery,Ankamaly

Governed by IHRD

Secured 73% aggregate in +2

2005 S.S.L.C

Vidyadhiraja Vidyabhavan English Medium Higher Secondary School Aluva

Secured 92% In S.S.L.C

Additional Qualifications

• Inplant Training

Obtained Training in Hindalco Industries (P) Ltd

• HP soft skills training

Got trained on Campus as a part of HP Educational Partner Programme

• Java

Has gone for Java course for Three months

• Computer Knowledge

Knows well to handle a system and to operate most of its programmes and features.Good knowledge in most of the computer applications, MS office,excel, programming such as C,CPP.

Studied programming languages including C,CPP,Java.and also knows Autocad.

Project Work

• Mini project (Bi Directional speed control of dc motor).

This project allows controlling the speed of a DC motor in both the forward and reverse direction. The range of control is from fully OFF to fully ON in both directions.

Normally, switches are used to change the direction of rotation of a DC motor. Change the polarity of the applied voltage and the motor spins the other way! However this has the disadvantage that a DPDT switch has to be added to change the polarity of the applied voltage. Here we have two things to control the motor – a direction switch as well as the speed control.

Also, it is not a good idea to suddenly reverse the voltage on a DC motor while it is spinning. It can cause a current surge that can burn out the speed controller. Not to mention any mechanical stress it can cause as well.

This project overcomes both these problems. The direction and speed is controlled using a single potentiometer. Turning the pot in one direction causes the motor to start spinning. Turning the pot in the other direction causes the motor to spin in the opposite direction. The center position on the pot is OFF, forcing the motor to slow and stop before changing direction.

• Networked energy meter with automated load management and billing.

Completed the project in collaboration with Kerala State Electricity Board, Kollam.

In order to overcome the disadvantages of the traditional meter reading system, efforts are underway around the world to automate meter reading and to provide comprehensive information to the consumer for efficient use of the utilities.

The work reported in this project is about a complete system starting from the accurate measurement of the real system data, converting it for wireless transmission, receiving and processing data for energy billing management. Graphical user interface software is developed in “JAVA” for the billing system based on the corresponding energy reading. Customer service is improved through this remote and automated meter reading system & more credible utility bills are produced. This project paves the way for efficient power management.

The proposal also deals the misuse of power with the help of a tamper protection scheme. Once the meter is tampered, it cuts off the load line to the consumer and also sends a message to the server, which displays the consumer id and a message stating the meter has been tampered.

Main points of focus in our proposal.

Billing Automation

Revenue Collection Efficiency

Transparency in distribution

Better customer Service

Zero man-made errors

Efficient and time based automated power management

Tamper detection and indication

Easy implementation of new tariff.

Professional Experience

Excellent social qualities, excellent performance in all the above fields. Good communication and management skills, sincere, confident and dedicated approach towards work, problem solving skill, ability to complete the job assigned with precision in the specified time, and willing to learn and implement new ideas in the work atmosphere.

Knows Various Programming Languages including C,CPP and Java. Good Knowledge in Handling most of the present packages in computer. Has given assistance in maintaining system and repairing, assembling etc..

For Past six months, working as Supervisory Engineer(from June-Nov 2011), giving technical assistance in sites and in drawing electrical layouts for these sites Preparing Reports etc. Knows to calculate Load and preparing Schemes and Completion Reports.( ESSJAY ELECTROLINKS an A Grade Electrical Consultancy.)

References

Mrs SUMATHI,

B.E., M.E., (Ph.D.),

HEAD OF THE DEPARTMENT

Dept. of Electrical & Electronics Engg.

V.M.K.V. Engineering College,

Salem- 636308.

Mobile: +91-944******

Contact this candidate