Customer Service Sales

CHRISTOPHER ANDERSON

**** ******** *******

Greensburg, KY 42743

Cell: 270-***-****

Home: 270-***-****

E-Mail: *********************@***.***

RETAIL MANAGEMENT PROFESSIONAL

Expert in Retail Operations with over 18 years of management experience

Strategic Business Planning / Multi-Store Operations Management / Budgeting

Human Resources / Training / Team Building

Results-driven management professional leading retail operational efforts through fast-track growth and market expansion. Excellent qualifications in managing retail operations from concept through planning, design, development and task management. Dynamic leadership and team building skills. Provide a decisive course of action to accelerate revenue/market growth. Fifteen years in retail management with extensive knowledge in all areas necessary to run a successful business.

AREAS OF EXPERTISE

KEEN UNDERSTANDING OF BUSINESS OPERATIONS INCLUDING

SALES, MARKETING, MERCHANDISING, P&L AND LOSS PREVENTION

EXTENSIVE EXPERIENCE IN RETAIL MANAGEMENT

MANAGING SALES PRODUCTIVITY INCLUDING SALES TRENDS/FORECASTING

MAINTAINING LOW TURNOVER

STAFF TRAINING AND DEVELOPMENT

CLIENT/ACCOUNT/VENDOR RELATIONS

OUTSTANDING CUSTOMER SERVICE SKILLS

COST REDUCTION

SUMMARY OF QUALIFICATIONS

• Fast-track promotion through a series of increasingly responsible decision-making positions in retail management.

• Nineteen years of experience in plan-o-grams, schematics, resets, displays, merchandising and new store setups.

• Always exceeded sales and performance goals.

• Proven ability to reduce staff turnover through clear communication and motivational programs.

• Strong record of innovative achievement in building organizational infrastructure, developing strategic and

tactical business plans and guiding corporations into a full-scale profitable operation.

• Highly adaptable to any environment or business. Exceptionally competent in analyzing management,

merchandising and sales deficiencies, researching causative factors and implementing effective plans to improve

profitability.

• Managed up to 60 personnel with hiring, training, scheduling and performance evaluation responsibilities.

• Easily builds rapport with staff and customers from diverse backgrounds.

PROFESSIONAL EXPERIENCE

KENTUCKY SCHOOL FOR THE DEAF CHARITABLE FOUNDATION

KY

BOARD MEMBER 2011-Current

http://goodgiving.guidestar.org/NonprofitProfile.aspx?OrgId=1060494

CONVERGENCE MARKETING

KY

Merchandiser, Jan 2011 – Current

Work on the achievement of business objectives through placement of new items at all assigned stores. Work to meet Client and Company objectives by maintaining full distribution on existing SKUs and ensuring signage are in place. Maintain schematic standards by ensuring all authorized items are in distribution and set to shelf standards. Maintain schematic integrity through consistent communication with Retail Supervisor and other retail personnel. Hangs shelf signs, places coupons on product, etc as directed by client. Assemble cardboard displays for promotion of an item as directed by client.

RETAIL INTEGRITY

KY

Merchandiser, October 2010-Current

PRISM RETAIL SERVICES/FOOTPRINT RETAIL SERVICES

KY

Merchandiser, May 2010 – Current

FAMILY DOLLAR STORES

Tampa, FL

General Manager - 2001 – 2009

$52,000

Full strategic and management responsibilities for operations, including sales, P&L, cash flow, budgeting, merchandising, inventory control, staffing and customer service. Oversee internal and external loss prevention programs. Forecast, plan and implement long-range strategies to improve operations. Achieve maximum goals by implementing sales and productivity plans while controlling expenses. Supervise staff with hiring, training, scheduling and performance evaluation responsibilities. Maintain a low turnover rate by motivating staff to increase individual productivity while building a team-oriented work environment. Ensure appropriate visual presentation of merchandise and display signs. Demonstrate excellent job knowledge, resulting in increased sales and customer satisfaction.

RACETRAC PETROLEUM

Tampa, FL

Regional Trainer/General Manager - 1999 – 2001

$42,000

Directed all store operations, including sales, P&L, cash flow, budgeting, merchandising, inventory control, loss prevention, staffing and customer service. Created, implemented and managed all corporate programs. Planned and coordinated the annual meeting. Recruited, hired, trained and managed staff. Assessed and resolved any customer problems. Trained new staff on all company policies and procedures.

PUBLIX SUPERMARKET

Lakeland, FL

Assistant Grocery Manager - 1997 – 1999

$25,000

KASH ‘N’ KARRY

Palm Harbor, FL

Assistant Manager - 1993 - 1997

$32,000

Certification

Mystery Shopper Silver Certification fivz4v

Passed NARMS Merchandising Proficiency Test

"I am a merchandising genius!" NARMS website

Mixology Degree

Additional Information

Our daughter attends KSD in Danville, KY and we will be moving closer to the school once I secure employment.

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