Customer Professional

Perry L. Loftin

Contact

Tel : 585-***-**** Cell : 585-***-****

e-mail : *********@*****.***

Address

** ***** ******, *********, ** 14605

Profile

Objective To secure a position as a Customer Service Professional that offers contact with consumers and the opportunity to grow with the company.

Availability Available now

Key Skills

Proficient or familiar with a vast array of customer service techniques, concepts and technologies, including:

Typing, 50 wpm Strong Communication skills Over five years experience in the Customer Service field Excellent eye for detail

Interpersonal skills Excellent time management Proficient PC use and knowledge Works well with others

Education

Math and English courses at Harold Washington City College, Chicago, IL

Business Operations and Administration, coursework, DEVRY TECHNICAL INSTITUTE, Chicago, IL

Work Experience

ACC Business / AT&T Rochester, NY Contract Position

Countersign, PIC 2007-2009

 PIC- Verified long distance carrier for long distance orders

 Countersign- Verified legal documentation and orders for new and existing customers

 Heavy pc usage

Sutherland Global Services, Rochester, NY Full time job

Call Center/ Sales 2004-2007

 Fielded calls from cellular customers and provided answers to questions, making account changes when necessary

 Identified customer need for products and upsold when possible

 Made outbound sales calls regarding business LAN service

 Timely follow up essential for customer satisfaction

OCE Business Services, Chicago, IL Full time job

Mail Clerk/ Customer Service 2002-2004

 Responsible for receiving, processing, and delivering all USPS mail

 Logged all incoming packages into the Ascom Hasler Smart Tracking Receiving System

 Metered all outbound USPS mail by utilizing the Pitney Bowes Paragon U1 00 Mail processor

Pitney Bowes Management Services, Chicago, IL Full time job

Customer Service 1998-2001

 Part of a team that ensured confidential, high dollar amount packages were delivered in a timely manner and according to established performance procedures

 Asked to assist in the start up of a prestigious account (Arthur Anderson)

Contact this candidate