AT- Your- Service

Ms. Annette Byrd

**** ******** ******, **, ***. *04

Washington, DC 20002

Phone: 202-***-**** Secondary Phone: 202-***-****

Email: ******@*****.***

Summary:

To obtain a challenging position using demonstrated excellent human relations and networking skills along with my solid written and oral communication skills. Apply hands-on experience gained through my education and previous work experience.

Education History:

TESST College of Technology December 2009 – September 2010

Medical Billing and Coding Specialist Certificate (Obtained) Beltsville, MD

Certified Billing and Coding Specialist

Strayer University January 2004 – January 2005

Business Administration Washington, DC

Skills

Characteristics: Dependable; honest; arrives on time; confidential; trustworthy; and, discreet

Certified Billing and Coding

Microsoft Office

Medisoft

Demonstrated use of multiple office machines

Diplomacy and Telephone Technique/Management

Multi-Tasking / Effective Time Management

Professional Experience

Anderson and Associates Healthcare, Washington, DC July 2010 – July 2011

Certified Billing and Coding Specialist & Office Liaison

Perform Accounts Receivable Functions.

Conduct insurance verification and follow-up; complete insurance prior authorizations; and, perform prescription verifications.

Screens incoming telephone calls and visitors using own initiative to make appointments based on personal judgment. Operate multi- line phone system.

Use extensive knowledge to determine the nature and importance of the call or visit.

Order medical supplies; track all personnel, supplies, training and other administrative transactions.

Organize and file patient records.

• Schedule appointments, including multiple succinct appointments for multiple procedures.

• Acts as resource to data entry issues.

Generate patient referrals, including suggest follow-up procedures to fellow or patient care provider based on results.

Interpret results and relates them to the clinical history of the patient.

Instruct and train new hires and general clerical office staff on proper office procedures and etiquette.

Demonstrate excellent customer service skills using diplomacy along with proven telephone technique/management.

Effectively interacts with physicians, pharmacists, hospital staff, manufacturers and other external customers.

Ability to work on teams or independently, virtually error free, during heavy workload and meets deadlines.

Exhibits critical thinking and problem solving.

Recognizes deficiencies and proposes solutions.

U.S. Department of Commerce/Census Bureau, Suitland, MD August 2006 – August 2007

Office Automation Clerk

Responded to requests from senior officials and trained staff in the office for information from multiple sources.

Received all incoming visitors and calls.

• Received, sorted and distributed all incoming mail to staff.

• Monitored incoming and outgoing correspondence and action documents to ensure responses are prepared in accordance with correspondence rules and that deadlines were met.

• Tracked all personnel, supplies, training and other administrative transactions.

• Purchased, maintained and tracked funding of all office supplies.

Served as a liaison with the Office of Human Resources to resolve routine processing problems.

Served as organizational timekeeper to reconcile and maintain current records to assure accuracy, up-to-date record keeping and accountability.

Coordinated logistics of meetings for senior staff. Set-up PowerPoint presentation and established conference call connections for Regional Office and other participants.

Prepared automated domestic travel arrangements (authorizations and vouchers) for the Branch and Division.

Created trade reports for the Foreign Trade Division.

Created annual reports such as U.S. Goods Trade:

Imports & Exports by Related Parties and A Profile of U.S. Exporting Companies.

Capitol Mortgage Services, LLC, Camp Springs, MD January 2000 – January 2006

Secretary / Loan Processor

Performed a wide variety of general office and administrative duties.

Compiled, verified and typed application information for mortgage loans

Contact this candidate