Desktop support/help desk

Christian Eckert

***** *** ** ** *** *** Home:763-***-****

Blaine MN 55434

Email: ********@*****.***

Professional Summary

IT professional that has been working with networks and support. Excellent customer service skills to go along with knowledge of PC hardware, operating systems and networks.

Summary of Qualification

In depth knowledge of network set up and maintenance

Strong customer service skills

Excellent skills in troubleshooting PC's and network servers

Technical Expertise

Software: Ms office suite, Open office suite, DHCP, Outlook, Parts Express, RJS Print Server, RJS form designer

Hardware: 8086 mother boards through AMD 64 compatible, SCSI, Xeon Server and other Intel boards

Industries: Wholesale business, Restaurant, Retail

Operating Systems: Windows 3.1/95/98/NT/2000/XP/Server2003, FreeBSD, Ubuntu Linux

Professional Experience

Company : Geek Squad

Duration : 03/2006- 07/2006

Position : Counter Intelligence Agent

As a counter Intelligence agent I was responsible for advising customers what is needed on their computers to get them back in efficient working order as well as doing repair and upgrade work on computers especially removing viruses and spyware.

Key Achievements:

Successfully repaired and cleaned many customer's machines

Company : United Health Group

Duration : 01/2006- 02-2006

Position : Help Desk Representative

As a Help Desk representative I was there to help the company employees with their computer problems that can be solved on the phone or be escalated when needed.

Key Achievements:

Helped callers with network problems, application problems and password resets with proper cridentials

Company : Central Power Distrubitors

Duration : 04/2005- 11/2007

Position : Systems Administrator

As the systems Administrator my duties included support of all pc's, keeping the network up and arranging things as needed. I also would implement new software to get it running on the network. I was also responsible for the server, keeping it running right and making sure the applications on it were running properly.

Key Achievements:

Succsesfully implemented a windows 2003 server

Migrated from Static PtP network to Ethernet DHCP

Designed several froms for RJS print server using Visual Baisc for the scripts when necessary

Company : Digital River

Duration : 06/2002 - 04/2003

Position : Customer Service Lvl 2

As a customer service representative I mostly helped people download software that they ordered and some minor technical support most of the vendors had their own technical support so ours wasn't needed save for a few companies. I would also handle shipping issues and ordering problems.

Company : Dominos Pizza

Duration : 02/2008- present

Position : Assistant Manager

As the AM of the Blaine store I am responsible for keeping track of inventory, managing employees and keeping track of sales and other reports, as well as build sales.

Company : Jimmy Johns

Duration : 08/2006- 11/2007

Position : General Manager

As the GM of the Blaine store I am responsible for keeping track of inventory, managing employees and keeping track of sales and other reports I have to send in to the main office

Key Achievements:

Raised sales comp percentage from 10 to 50 percent per period

Education

Anoka Ramsey community College Still attending and working towards a degree in networking

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